Technology tools to facilitate individual computing activities like U-M Zoom, other videoconferencing, printing, email and calendar, and software applications.

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U-M Zoom

Knowledge articles related to the University's implementation of Zoom.

Articles (337)

"Channel Manager" Role in U-M Slack

This article provides information on the "Channel Manager" role in U-M Slack.

"Create a New Shared Drive" Button Does Not Work in Google

This article explains why the button to create a new Google shared drive is grayed out and does not work.

"You'll need to ask to join this channel" Slack Connect Error Message

This article explains what the "You'll need to ask to join this channel" Slack Connect error messages means and how to correct it.

About the Library Access Extension & Bookmark

This article explains how a user can manage the Library Access extension when it appears to be causing trouble with their access to U-M websites or other webpages.

Access U-M Google Mail (Gmail) on Mobile Phone or Tablet

This article explains how to access your U-M Google Mail (Gmail) via a mobile phone or tablet.

Access U-M Google Mail (Gmail) on the Web

This article explains how to access your U-M Google Mail (Gmail) account via the web.

Activating Office 365 on Virtual Sites

Learn how to activate Office 365 on a Virtual Sites computer.

Add a Workspace Admin to My U-M Slack Workspace

This article provides instructions for adding a Workspace Admin to a U-M Slack workspace.

Adding Non-UMICH Email Addresses as Guests to a U-M Slack Channel

This article explains how to add non-UMICH email addresses as guests to a U-M Slack channel.

Alternatives to HTMail

AFS website owners who currently use HTMail to receive email when a website visitor fills out a form should change their websites to use mailto form actions, Google Forms, or Qualtrics surveys instead.

Apply for a License to Allow Dial-in for a Microsoft Teams Meeting

This article provides information on how to apply for a U-M Microsoft Teams dial-in license.

BlueJeans Retirement

What should I do now that U-M has retired BlueJeans?

Cannot Enable Language Interpretation Feature for Microsoft Teams Meeting

This article explains that the language interpretation feature is unavailable in Microsoft Teams and provides alternatives.

Cannot View All Files/Folders in a Folder or Drive in Google Drive

This article explains how to resolve when files or folders are missing from view in the web browser version of Google Drive.

Change Font Size in Salesforce

Changing the default font size in Salesforce

Change Subject of Forwarded Gmail Message

Short instructions on how to change the subject line on a forwarded email

Change the Email Address Associated with Your Personal Dropbox Account

How to change the UMICH email address associated with a personal Dropbox account to a non-UMICH email address.

Change Videoconferencing in Existing Google Calendar Events

This article provides instructions for changing the videoconferencing attached to an existing Google Calendar event.

Classic Google Sites Retirement Timeline

This article provides a timeline for when classic Google Sites was retired and replaced with new Google Sites.

Combine or Split Existing PDF Documents

This will explain how to merge and split PDF files within adobe acrobat

Convert Document to .PDF

How to save a document as a .pdf

Create a Channel in a U-M Slack Workspace

This article explains how to create a channel in a U-M Slack workspace.

Create a U-M Slack Account

This article explains how to create a U-M Slack account.

Create and Modify U-M Slack User Groups

This article explains who can create U-M Slack user groups and how they would do it.

Create Workspace in U-M Slack

This article provides information on how to create U-M Slack workspaces.

Data Retention Options for External (Non-U-M) Free Slack Workspaces

This article covers data retention options available to folks who have an external Slack Workspace separate from the U-M Slack Enterprise Grid

Default Channels in Slack Workspaces

This article explains how default channels work in U-M Slack and how to manage them.

Differences Between Google Calendar Appointment Slots and Appointment Schedules

This article provides information on the differences between appointment slots and appointment schedules in U-M Google Calendar.

Direct Messages in U-M Slack Enterprise Grid

This article explains how direct messages work in U-M Slack Enterprise Grid.

Disconnect a Slack Connect or Multi-Workspace Channel From a Workspace

This article explains the process of disconnecting a shared or Slack Connect channel in your workspace.

Dropbox: Add a Shared Folder to Your Account / View a Shared File

This article provides additional information for adding a shared folder to your account or viewing a shared file in U-M Dropbox.

Dropbox: Add Automation to Folders

This article provides information on Dropbox folders and automation.

Dropbox: Install Mobile App on iOS and Android Devices

This article provides instructions for installing the Dropbox mobile app on iOS and Android devices.

Dropbox: Managing Notifications

This article outlines how to manage your notifications in U-M Dropbox.

Dropbox: Open Documents in Desktop Microsoft Applications (Word, Excel, PowerPoint, etc.)

This article explains how to open Microsoft files stored in U-M Dropbox locally in the desktop Office 365 productivity apps.

Dropbox: Problems Sharing With MCommunity Groups

This article explains what may be happening when a user has shared a folder with an MCommunity group, and the group members cannot access the folder despite receiving an email invite.

Dropbox: Share a Dropbox File or Folder

This article provides instructions for sharing files and folders in Dropbox on the web, desktop, and mobile apps.

Dropbox: Share Files/Folders Using Shared Links

This article includes instructions on how to create and share Dropbox shared links with collaborators who do or do not have a Dropbox account.

Dropbox: Sharing With @med.umich.edu Email Addresses

This article provides more information on how sharing with Level-2 @med.umich.edu email addresses works in U-M Dropbox.

Dropbox: Signing Out of the Desktop Application / Client

Process for signing out of Dropbox desktop app.

Dropbox: This folder can only be shared as a link because it’s in a shared folder

This article explains the error message you may receive when attempting to share a subfolder in a shared folder in Dropbox: "This folder can only be shared as a link because it’s in a shared folder."

Eligibility for a U-M Microsoft 365 Account (M365 Access)

This article provides information on who is eligible for a U-M Microsoft 365 (including Teams) account.

Eligibility for a U-M Slack Account (Slack Access)

This article provides information on who is eligible for a U-M Slack account.

Email from Slack: "U-M ITS Slack Attendant [or other sender] sent you a message on Slack"

This article explains why some individuals will receive an automated email from Slack about a user (usually U-M ITS Slack Attendant) who sent them a message in U-M Slack.

Embed "Add to Google Calendar" in Gmail

This article explains how to embed "Add to Google Calendar" in an email in Gmail.

Excel Files Using VBA Macros in Dropbox

This article explains how Excel files using VBA macros interact with Excel for the web and Dropbox.

Export Microsoft OneNote Notebooks

This article provides instructions for exporting OneNote notebooks from your U-M Microsoft 365 account using a Windows computer.

Fail to Create Meeting with Microsoft Teams Add-on for Google Calendar

This article explains how to uninstall/reinstall the Microsoft Teams add-on for Google Calendar in the event of an error when trying to create a Teams Meeting.

File in Google Drive Flagged as Inappropriate

This article explains what to do if a file you own in Google Drive is flagged as inappropriate and cannot be shared

Find a List of All Slack Channels in a U-M Slack Workspace

This article provides a walkthrough for finding a list of all Slack channels in a U-M Slack workspace.

Find a List of Slack User Groups in a U-M Slack Workspace

This article explains what a Slack user group is and how to find a list of Slack user groups in a U-M Slack workspace.

Find Missing Emails in U-M Google Mail

Find messages that seem to be missing in the Google web UI for email or an IMAP client such as AppleMail and Outlook.

Find/Contact the Admins of a Slack Workspace

This article provides instructions on finding a list of the admins of a U-M Slack workspace.

Getting Started with Stata License (ITAM)

Those with MiWorkspace-managed computers can update to the current version of Stata version to get latest license

Getting Started with U-M GPT

A basic overview of how to use U-M GPT.

Google Chrome: "Your organization will manage this profile"

This article provides additional information regarding the Google Chrome pop-up which states "Your organization will manage this profile."

Google Chrome: Bookmarks Missing Due to New Chrome Profile

This article explains what to do when your Google Chrome bookmarks are lost/missing after a new Chrome profile is created.

Google Chrome: Turn Sync On and Off on Computer

This article explains how to turn on and off Google Chrome profile sync via the Chrome web browser on your computer.

Google Drive Template Gallery (Docs, Sheets, Slides, Forms, Sites)

This article provides additional information on the Google Drive Template Gallery.

Google Forms: File Upload Option Unavailable in Shared Drives

This article includes information on why the "File upload" option is unavailable for Google Forms stored in Google shared drives.

Google Forms: Show Questions Based on Answers

This article explains how to show different questions based on a user's answer in Google Forms.

Google Jamboard Kiosks: How To Configure MWireless for WiFi Access

This article explains how to connect a physical Google Jamboard Kiosk to the MWireless WiFi network.

Google Takeout Transfer Error: "Transfer Your Content is only available to authorized G Suite for Education Accounts."

This article provides information on the following error shown when navigating to Google Takeout Transfer: "Transfer Your Content is only available to authorized G Suite for Education Accounts. Please contact your administrator, or sign in with another Google Account."

Google: Change the Password to a Shared Account

This article explains how to change the password on a U-M Google Shared Account.

Graduating Students Who Need to Retain Access to a U-M Slack Workspace

This article explains what to do if a graduating student needs to retain access to a U-M Slack workspace after graduation.

Guidance on AI Settings in U-M Maizey

Overview of AI Settings on a U-M Maizey Project.

Hiding Meeting Name for Schedule Displays

Instructions on how to change the settings of a meeting to not show the name of the meeting to a room schedule display.

How Many Devices Can Be Connected to Microsoft Office 365?

This article provides information on the number of devices that can be connected to a U-M Microsoft 365 account. It also includes steps for viewing how many devices are currently connected to an account.

How Many Devices Can Be Connected to U-M Dropbox?

This article includes information on how many devices can be connected to a U-M Dropbox account. It also includes steps for viewing all the devices connected to an account.

Import Microsoft OneNote Notebooks

This article provides instructions for importing OneNote notebooks into your U-M Microsoft 365 account using a Windows computer.

Incognito or Private Browsing Mode

How to go into incognito or private browsing in a web browser.

Insert Video Into Powerpoint

User wants to upload a video to Microsoft PowerPoint

Installing and Signing In to Slack on Your Device (Desktop, Mobile, Web)

This article provides information on installing and signing in to the Slack application on your various devices (U-M and non-UM).

Installing Microsoft Office 365 Applications on Your Personal Devices

This article provides instructions for installing Microsoft Office 365 apps on your personal (non-MiWorkspace) devices.

Invited External User to Slack as Full Member, Cannot Revert to Guest

How to adjust an external user in Slack from an invited member to a single-channel guest

Inviting Members to a Slack Workspace

This article links to ITS Documentation explaining how to invite members to a U-M Slack Workspace

Inviting Users to a Channel in Maize & Blue

This article explains how to add people to a channel in the Maize & Blue Workspace in U-M Slack.

Live Captions / Transcription in a Microsoft Teams Meeting

This article provides information on turning on live captions in a Microsoft Teams meeting.

Log in to U-M Zoom

Learn how to log onto Zoom with SSO (Single Sign On) on Desktop client and Web portal

Logging into ChromeOS (such as Chromebook)

ChromeOS and Chromebooks when using your U-M Google account.

Managing the #general Channel in a Slack Workspace

This article provides an overview of the #general channel in Slack (i.e., a default channel in a workspace to which all members are added).

Mentioning Slack User Groups in a Workspace

This article provides information on how mentioning Slack user groups in a workspace works.

Message and File Retention for Slack at U-M

By default, Slack will retain all messages and files for the lifetime of your workspace. Settings can be adjusted.

Microsoft 365 Apps Activation Error: “Sorry, another account from your organization is already signed in on this computer”

This article provides guidance on the following Microsoft 365 error message when trying to sign in, "Sorry, another account from your organization is already signed in on this computer."

Microsoft 365 Group Creation Disabled and Impact on Microsoft Services

This article explains that Group Creation in the Microsoft environment is dependent on creating a team through the Teammate tool and how that impacts Microsoft products like Microsoft Planner

Microsoft Edge Virus Notifications

Method to clear Virus Alert pop ups enabled by malicious web sites in MS Edge

Microsoft Windows 10 or 11 Upgrade

Student and Faculty access to Microsoft Windows 10 and 11

MPrint and the PaperCut Client

Information about the PaperCut client and how to clear saved credentials if needed

MPrint: Fax a Document

Instructions for using an MPrint-supported Xerox Multifunction printer to fax a document.

MPrint: Install a Printer / Install and Use the Follow Me Queue

Instructions to install an MPrint printer or the Follow Me queue.

MPrint: Purchasing Additional Print Credits

Instructions for purchasing additional printing credits (MPrint).

MPrint: Purchasing Guest Print Credits

Instructions for purchasing guest print credits (MPrint).

New Dell Laptop Camera Does Not Seem to Work

Our Dell Laptops have a built-in lens cap that is not super obvious to notice. In this article are several pictures explaining the lens cap and the signs to look for.

New Gmail Integrated View Information and Timeline

This article lays out the current timeline for the new Gmail integrated view rollout.

New Sidebar Design for U-M Slack (June 2022)

This article provides additional information about the June 2022 updates to the U-M Slack sidebar.

Office 365 (Including Teams) Profile Pictures Cannot be Changed

Office 365 profile pictures are managed by Exchange, which we do not have turned on.

Outlook Windows Closing When Minimized

In the Windows OS, when minimizing an Outlook window, the window disappears and does not show up when hovering over the Outlook icon in the Task Bar.

Permanently Deleting Dropbox Data (Purging from Trash)

This article explains who can permanently delete data from U-M Dropbox, and how they can do so.

Pre-Order Poster Printing for Pick Up at Fishbowl

Instructions for pre-ordering poster printing for pickup at the Fishbowl (Angel Hall Campus Computing Site).

Print Using Campus Computing (MPrint)

New to the university and would like to know the process for printing.

Project Management Software

Project Management Software information.

Remove a Connected Device From U-M Dropbox Account

This article provides instructions for removing a connected device from your U-M Dropbox account.

Remove a Workspace Admin From My U-M Slack Workspace

This article provides instructions for removing a Workspace Admin from a U-M Slack workspace.

Remove Members/Guests From a Slack Workspace

This article explains how to remove members and guests from a Slack workspace.

Setting up Thunderbird to use with U-M Google Mail

This article provides information on how to easily configure the Mozilla Thunderbird mail client to connect to a U-M Google Mail account.

Share a Slack Channel with Another U-M Slack Workspace / Multi-Workspace Channels

This article explains how to add a U-M Slack channel to another U-M Slack workspace via multi-workspace channels.

Share Google Form Responses and Attachments

This article explains how to share Google Form responses and attachments in Google Drive.

Sign Out of Connected Devices in Your U-M Microsoft Office 365 Account

This article provides steps for signing out of devices connected to your U-M Microsoft Office 365 account.

Simmersion Support

Needing assistance with or login support for Simmersion software.

Slack App Directory Third-Party Apps for U-M Slack

This article details the U-M Slack team's policies for installing apps in Slack.

Slack Display Name Changed to Uniqname

This article explains why a user's display name (i.e., @name) changed from their full name to their uniqname.

Slack Error: Only Org Admins Can Create New University of Michigan Workspaces

This article explains why you may be receiving the following error when attempting to create a new U-M Slack workspace: "Only Org Admins Can Create New University of Michigan Workspaces."

Slack Workspace Apps Deactivated After Removing a Workspace Admin

This article explains how to resolve deactivated apps when Workspace Admins leave workspaces.

Slack: Add Members of an MCommunity Group to a Channel

This article provides instructions on adding members of an MCommunity group to a channel in U-M Slack.

Slack: Group Direct Message Conversion to Private Channel / "Accessible" in All U-M Workspaces

This article explains why the conversion from a group direct message to a private channel in U-M Slack makes it "accessible" in all U-M Slack workspaces.

Slack: Leave or Sign Out of a Workspace

This article explains how to leave/sign out of a specific U-M Slack workspace without signing out of your entire account.

SLACK: Missing Messages in iOS Application

This article provides information about resetting the cache on the Slack iOS application to help show missing messages.

Slack: Send Email to Channel Not Working

This article explains why sending emails to a Slack channel may not be working as intended.

Third-Party Mail Clients or Apps and U-M Google Mail

This article provides additional information about the use of third-party mail clients or Apps to access a U-M Google Mail account.

Time Insights Feature in Google Calendar

This article provides additional information on the Time Insights feature in Google Calendar.

Transcription Options at U-M

This article provides a list of transcription options at U-M.

Turn Off Google Chat and Meet in the Gmail Sidebar

This article provides instructions for turning off the Google Chat and Meet sections in the Gmail sidebar.

Turn Off or Mute Google Chat Notifications

This article provides instructions for how to turn off or mute your Google Chat notifications.

U-M Dropbox Features and Functionality

This article links to the relevant page where you can find more information on the features and functionality available in U-M Dropbox.

U-M Slack: Archive Channels

This article is to assist customers and support staff with instructions on how to archive channels in a U-M Slack workspace.

U-M Slack: Can't Login to U-M Slack, Deactivated Account Error

This article explains why an individual cannot log in to U-M Slack when they receive the following error: "Your email address is already registered to a deactivated account and cannot be reused. Please contact your Organization Admins for assistance." It also explains what to do if an individual receives this error.

U-M Slack: Delete Channels

This article is to assist customers and support staff with instructions on how to delete channels in a U-M Slack workspace.

U-M Slack: File Storage Limit

This article provides more information on the file storage limit in U-M Slack.

U-M Slack: Integrating Dropbox and Google Drive Storage Apps

This article provides information on integrating the Dropbox and Google Drive Slack apps with a U-M Slack workspace.

U-M Slack: Workspace Settings & Administration

This article is to guide Workspace Admins on where they can change the settings for their workspace and perform other administrative task such as managing users, channels, and user groups.

Update Your Name in Slack

This article explains how to update your name in U-M Slack.

Upgrades to In-Line Threading in Google Chat Spaces (Begins 9/30/23)

This article provides information on the upgrade of Google Chat spaces from "conversation topic" to "in-line threaded" beginning September 30, 2023.

Upload an .MP4 File to a Canvas Course Media Gallery

This article provides instructions for uploading a .MP4 file (such as a Zoom recording) to a Canvas course media gallery. The instructions also provide specific guidance on doing this for Zoom cloud and local recordings.

Upload an .MP4 File to MiVideo for Long-Term Hosting

This article provides guidance and instructions on how to upload an .MP4 file to MiVideo for long-term hosting. The instructions also provide specifics on doing this for Zoom cloud and local recordings.

Using YAMM (Yet Another Mail Merge) with U-M Google Mail

Yet Another Mail Merge (YAMM) allows users of U-M Google Mail (Gmail) to easily create mail merges to communicate with multiple recipients.

What Does "Limited" Permissions Mean in a Dropbox Team Folder?

This article explains what "Limited" permissions means on a subfolder in a Dropbox Team Folder.

What Happened to Google Currents?

This article explains what happened to Google Currents.

What Happens to My U-M Dropbox When I Leave the University?

This article explains what happens to a user's U-M Dropbox account when they leave the university.

What is a Slack Canvas?

This article explains what a "canvas" is in the U-M Slack environment. It also includes limitation and use case considerations and external links to guides for use.

What is Slack Connect?

This article explains what Slack Connect is and links to documentation about how to use Slack Connect.

When Do Sites Machines Delete Saved Data?

A breakdown of how long users can expect their data to persist on Sites machines

Wolverine Access Gateway: Employee Self Service Tile is Missing

How to find the Employee Self Service tile on Wolverine Access Gateway

Workflows in U-M Slack

This article answers whether workflows and Workflow Builder are available to users in U-M Slack.

Working Locations Feature in Google Calendar

This article provides information on the working locations feature in Google Calendar.

Workspace Admin Control for Inviting Members in Slack

This article explains how Workspace Admins can change who has access to invite members to a workspace in U-M Slack and the expected behaviors of this setting.

Zoom Phone Emergency Address Error

This article is meant to provide information for the Zoom Phone Emergency address error: "the address is not valid"

Zoom Phone Upgrade: Check Status of Transition

This article answers a common question from SRS submitters who are asking about the status of a number or numbers for the U-M Telephone Upgrade Project. The documentation gives step-by-step procedures so they can answer the question for themselves.