Technology tools to facilitate individual computing activities like U-M Zoom, other videoconferencing, printing, email and calendar, and software applications.
This article explains why the button to create a new Google shared drive is grayed out and does not work.
This article explains how a user can manage the Library Access extension when it appears to be causing trouble with their access to U-M websites or other webpages.
Instructions to sign up for, and download Autodesk products for free as a student or educator.
This article provides steps for accessing your U-M Google Mail (Gmail) on a mobile phone or tablet.
This article describes the best ways to ensure that Word documents can be used to generate PDFs that will require the least amount of accessibility remediation. Limitations are indicated.
Instructions to activate Microsoft Office 365 on a MiWorkspace Mac.
Instructions to activate Microsoft Office 365 on a MiWorkspace Windows computer.
Learn how to activate Office 365 on a Virtual Sites computer.
This article provides information on adding a title to Google metadata.
Provides simple steps to update document metadata with a title
This article provides information on the availabilty of third-party add-ins, add-ons, and apps for U-M ITS's cloud collaboration services, including Dropbox, Google, Microsoft 365 and Teams, Slack, and Zoom.
This article explains what steps users should take to get more storage for their Zotero account.
This article discusses accessibility checks for PowerPoint not covered in the built-in checker
AFS website owners who currently use HTMail to receive email when a website visitor fills out a form should change their websites to use mailto form actions, Google Forms, or Qualtrics surveys instead.
Information about removal of Phone/SMS options for Duo, and links to more information about other options for two-factor authentication.
What should I do now that U-M has retired BlueJeans?
This article explains that the language interpretation feature is unavailable in Microsoft Teams and provides alternatives.
Changing the default font size in Salesforce
How to edit Project Settings or delete a Maizey project.
How to change the Shortcode, Project Title or Project Path on a Maizey project.
Short instructions on how to change the subject line on a forwarded email
This article provides instructions for changing your pronouns in several ITS services, including Google, Slack, Zoom, and Canvas.
This article provides a timeline for when classic Google Sites was retired and replaced with new Google Sites.
This will explain how to merge and split PDF files within adobe acrobat
How to save a document as a .pdf
Copy from U-M GPT and paste into a Google application while retaining the formatting.
This article explains how to create a U-M Slack account.
Groups of email addresses saved as contacts in U-M Google can be clustered together in a label so that you may send email to them together without entering each address separately when composing a message.
This article explains how to add/remove a drop-down list to an Excel cell
Steps and support articles from Google for enabling dark mode in Google services
This article covers data retention options available to folks who have an external Slack Workspace separate from the U-M Slack Enterprise Grid
How to delete a Maizey project.
This article explains how direct messages work in U-M Slack Enterprise Grid.
Download and use the Go Blue mobile app.
This article provides information about the availability of Dropbox AI features, including Dropbox Dash, in U-M Dropbox.
This article provides information on whether you can use third-party apps and add-ons from the Dropbox App Center with U-M Dropbox.
This article provides information regarding the following error when attempting to log in to U-M Dropbox: "Access denied - Please try again or contact IT"
This article provides additional information for adding a shared folder to your account or viewing a shared file in U-M Dropbox.
This article provides information on Dropbox folders and automation.
This article answers whether you can use your @umich.edu email address to create a personal Dropbox account.
This article provides information on changing the name of a U-M Dropbox Team Folder.
This article provides information about changing the email address associated with your personal (non-UM) Dropbox account from your @umich.edu email address to a non-UMICH address. (This is associated with creating a new account when you join U-M Dropbox but have an existing Dropbox account using your UMICH email.)
This article provides information on changing the MCommunity group associated with a U-M Dropbox Team Folder.
This article provides information on creating Team Folders in U-M Dropbox.
This article provides information on storage limits in U-M Dropbox for individual accounts, shared folders, and Team Folders.
This article provides instructions for installing the Dropbox desktop app.
This article provides troubleshooting instructions for the Dropbox login error, "Unexpected Dropbox Error."
This article outlines how to manage your notifications in U-M Dropbox.
This article provides information on using the Dropbox Microsoft integration with PHI and HIPAA-regulated data.
This article explains how to open Microsoft files stored in U-M Dropbox locally in the desktop Microsoft 365 Office productivity apps.
This article explains who can permanently delete data from U-M Dropbox and how they can do so.
This article explains what may be happening when a user has shared a folder with an MCommunity group, and the group members cannot access the folder despite receiving an email invite.
This article provides instructions for removing a connected device from your U-M Dropbox account.
This article provides information on how to remove manually added contacts from U-M Dropbox.
This article provides instructions for how to restore deleted files and folders in U-M Dropbox.
This article provides instructions for sharing files and folders in Dropbox on the web, desktop, and mobile apps.
This article explains the limitations on the number of shared folders in Dropbox accounts and parent folders, including common errors that result from reaching that limit.
This article provides more information on how sharing with @med.umich.edu email addresses works in U-M Dropbox.
This article provides instructions for signing in to Dropbox on the web.
Process for signing out of Dropbox desktop app.
This article explains how to resolve an error when opening a Microsoft file through the Dropbox desktop app if "Dropbox for Teams" was previously added as a connected service. The error begins with "This app has been blocked for your team."
This article provides additional information on why you may be unable to share files or folders via Dropbox on the web. It also includes possible workarounds to try to fix it.
This article provides information regarding updating the Dropbox desktop and mobile apps to the lastest version.
This article provides information on how to update your name in U-M Dropbox.
Description of Duo notifications received when adding or removing a device from the self-service Duo Device Management.
This article provides information on who is eligible for a U-M Microsoft 365 (including Teams) account.
This article provides information on who is eligible for a U-M Slack account.
This article explains why some individuals will receive an automated email from Slack about a user (usually U-M ITS Slack Attendant) who sent them a message in U-M Slack.
This article explains how to embed "Add to Google Calendar" in an email in Gmail.
How to export chat conversations in Maizey and how to view exported chat conversations.
Information on how to export Google Slides while maximizing accessibility.
This article provides instructions for exporting OneNote notebooks from your U-M Microsoft 365 account using a Windows computer.
This article explains how to uninstall/reinstall the Microsoft Teams add-on for Google Calendar in the event of an error when trying to create a Teams Meeting.
Find messages that seem to be missing in the Google web UI for email or an IMAP client such as AppleMail and Outlook.
Instructions for using Maizey with a Canvas (Ann Arbor) course.
Those with MiWorkspace-managed computers can update to the current version of Stata version to get latest license
A basic overview of how to use U-M GPT.
Instructions for using Maizey with Dropbox, Google Drive, or a public website.
This article provides information on using Google AI through Gemini, NotebookLM, or other Google AI features with U-M Google accounts.
This article explains the differences between three Google products that are all related: Chat, Meet, and Hangouts.
This article provides additional information regarding the Google Chrome pop-up which states "Your organization will manage this profile."
This article explains what to do when your Google Chrome bookmarks are lost/missing after a new Chrome profile is created.
This article explains how to turn on and off Google Chrome profile sync via the Chrome web browser on your computer.
This article provides additional information on the Google Drive Template Gallery.
This article includes information on why the "File upload" option is unavailable for Google Forms stored in Google shared drives.
This article explains how to show different questions based on a user's answer in Google Forms.
This article provides information regarding the Google Jamboard service retirement occurring in 2024.
This article provides information on the following error shown when navigating to Google Takeout Transfer: "Transfer Your Content is only available to authorized G Suite for Education Accounts. Please contact your administrator, or sign in with another Google Account."
This article provides information on the availability of the Google Vids service in U-M Google.
This article provides instructions on adding or removing delegates to your U-M Google Calendar.
This article provides information about whether adding/removing delegate access to Google Chat is possible.
This article provides information about adding and removing email delegates from a U-M Google account.
This article explains why, after adding/removing a Manager from a Google shared drive, those actions may be reverted by the ITS Shared Drive Manager tool and how to prevent this issue from recurring.
This article provides troubleshooting steps for when your Google Calendar appointment schedule page is missing available appointments.
This article provides information about assigning Google Tasks within a Google Doc.
This article provides information regarding attaching Zoom meeting links to appointment schedules in Google Calendar.
This article provides information regarding the Google Drive digest emails sent to you when you haven't been active in seven days and have unviewed shared files in Drive.
This article provides information regarding Google's replacement/retirement of appointment slots with appointment schedules in Calendar on July 18, 2024.
This article answers whether you can change the default videoconferencing in Google Calendar from Google Meet to another service.
This article provides instructions for changing the Shared Account's name displayed in Google.
This article provides instructions for changing your U-M Google Shared Account's profile picture.
This article provides instructions for changing your name that appears in U-M Google Mail (Gmail).
This article provides instructions for changing the videoconferencing attached to an existing Google Calendar event.
This article explains whether the conditional notifications feature in Google Sheets is available within U-M Google.
This article provides instructions on how to create an appointment schedule in Google Calendar.
This article explains why you may be receiving Google Drive notifications in Google Chat (via Gmail and/or the mobile app) and how you can prevent them.
Grackle is an accessibility checker that works with Google Docs, Google Sheets, and Google Slides. This article summarizes basic security, installation, and use information for Grackle.
This article provides information on how to bulk/mass delete email in Google Mail (Gmail).
This article explains why HTML email attachments display as raw code instead of a fully rendered preview, as expected in U-M Gmail on the web.
This article provides instructions for logging in to a U-M Google Shared Account.
This article provides information on locating previous versions of files in Google Drive.
This article explains why emails that you've replied to or forwarded may not appear in the "Sent" folder of your U-M Google Mail account.
This article provides information on removing access to files, folders, and shared drives for departing employees in Google Drive.
This article provides guidance for requesting a U-M Google Shared Account.
This article explains how to reset the password to a U-M Google Shared Account.
This article provides instructions for using the "Send As" function in Gmail to send as a different email address from your U-M Google account. (This is not the same as email delegation.)
This article provides steps for logging in to your U-M Google Calendar on the web.
This article provides for logging in to your U-M Google Mail (Gmail) via the web.
This article provides information regarding Google Translate. (Note: Google Translate is not a core service as part of our licensing - ITS does not support or receive support from Google when issues arise.)
This article provides instructions for turning "Conversation view" on and off in your Gmail settings.
This article explains what to do if a file you own in Google Drive is unable to be shared because it has been flagged as inappropriate and cannot be shared.
This article provides information regarding using fade in animation in Google Slides.
This article provides information regarding Google Meet accessibility for keyboard and screen reader users.
This article provides information and guidance on using the NotebookLM (AI) service with your U-M Google account.
This article provides information and guidance on using the Gemini app with your U-M Google account.
This article provides information regarding Google's visual updates to their account sign-in page made in early 2024.
Overview of AI Settings on a U-M Maizey Project.
How to insert an audio file into Powerpoint
Instructions on how to change the settings of a meeting to not show the name of the meeting to a room schedule display.
Instructions for using an MPrint-supported Xerox Multifunction printer to fax a document.
This article provides information on the number of devices that can be connected to a U-M Microsoft 365 account. It also includes steps for viewing how many devices are currently connected to an account.
This article includes information on how many devices can be connected to a U-M Dropbox account. It also includes steps for viewing all the devices connected to an account.
This article provides instructions for importing OneNote notebooks into your U-M Microsoft 365 account using a Windows computer.
How to go into incognito or private browsing in a web browser.
User wants to upload a video to Microsoft PowerPoint
This article provides information on installing and signing in to the Slack application on your various devices (U-M and non-UM).
This article provides instructions for installing Microsoft Office 365 apps on your personal (non-MiWorkspace) devices.
By default, VoiceOver reads the entire screen, which will not always be useful. This article lists keyboard commands that can be used to control how much text is read at a time.
This article provides information on turning on live captions in a Microsoft Teams meeting.
Learn how to log onto Zoom with SSO (Single Sign On) on Desktop client and Web portal
ChromeOS and Chromebooks when using your U-M Google account.
List of known changes / issues included with macOS Sequoia.
How to make Google Forms public
By default, Slack will retain all messages and files for the lifetime of your workspace. Settings can be adjusted.
This article provides information regarding the rebrand of Microsoft 365 applications to Microsoft 365 Copilot.
This article provides guidance on the following Microsoft 365 error message when trying to sign in, "Sorry, another account from your organization is already signed in on this computer."
This article explains that Group Creation in the Microsoft environment is dependent on creating a team through the Teammate tool and how that impacts Microsoft products like Microsoft Planner
This article provides information regarding the availability of Clipchamp for U-M Microsoft 365 accounts.
This article provides instructions for individuals interested in obtaining a license for Microsoft Fabric or Microsoft Power Automate Free via self-subscription to an MCommunity group. The license would be applied to your U-M Microsoft 365 account (managed by ITS).
This article provides information regarding Microsoft AI and Copilot's availability at U-M (within the ITS-managed Microsoft 365 instance).
This article provides information on whether you can use third-party add-ins from Microsoft AppSource with U-M Microsoft 365.
Method to clear Virus Alert pop ups enabled by malicious web sites in MS Edge
Microsoft Office 365 is available to all MiWorkspace customers, however, there are some potential compatibility issues for customers who use macros and add-ins. This article includes information on these potential compatibility issues and other considerations.
This article provides instructions for logging in to U-M Microsoft Teams via the desktop and web clients.
Student and Faculty access to Microsoft Windows 10 and 11
How to obtain Windows 11 Education
What to do if the MiMaizey feedback form will not open.
How to Install software or manage updates using Managed Software Center on MiWorkspace Mac machines.
How to Install software or manage updates using Software Center on MiWorkspace Windows machines.
Instructions for @Home setup of a MiWorkspace Mac computer.
How to Update your MiWorkspace Mac running macOS 15 (Sequoia).
Instructions for upgrading Windows on a MiWorkspace managed device.
Instructions for @Home setup of a MiWorkspace Windows computer.
Information about the PaperCut client and how to clear saved credentials if needed
Instructions to install an MPrint printer or the Follow Me queue.
Instructions for purchasing additional printing credits (MPrint).
Instructions for purchasing guest print credits (MPrint).
This article provides context to two common pop-up requests users will see with Zoom, Google Chrome or Microsoft Teams when using macOS Sequoia (15.0)
Our Dell Laptops have a built-in lens cap that is not super obvious to notice. In this article are several pictures explaining the lens cap and the signs to look for.
This article lays out the current timeline for the new Gmail integrated view rollout.
Office 365 profile pictures are managed by Exchange, which we do not have turned on.
In the Windows OS, when minimizing an Outlook window, the window disappears and does not show up when hovering over the Outlook icon in the Task Bar.
How can University of Michigan faculty, staff, and students access Overleaf Professional features at no cost to them
This article outlines how to protect Excel files using a password, as well as removing that protection.
A summary of what is transferred using PC Mover for MiWorkspace Windows machines.
Poster printing tips and guidelines for maximizing the value of the poster printing at U-M service
Instructions for pre-ordering poster printing for pickup at the Fishbowl (Angel Hall Campus Computing Site).
Preparing your data for transfer to a new MiWorkspace computer.
New to the university and would like to know the process for printing.
How to print a poster at UM using the Campus Computing Sites poster printing service at the Fishbowl computing lab
Project Management Software information.
This article contains resources supported by ITS which allow U-M community members to mass email without being flagged as spam or reaching sending limits.
Can I send emails externally from my UMICH email address?
This article provides information on how to easily configure the Mozilla Thunderbird mail client to connect to a U-M Google Mail account.
This article explains how to share Google Form responses and attachments in Google Drive.
This article provides steps for signing out of devices connected to your U-M Microsoft Office 365 account.
Needing assistance with or login support for Simmersion software.
This article provides information on the availability of Slack AI features in the U-M Slack instance.
This article explains what the "You'll need to ask to join this channel" Slack Connect error messages means and how to correct it.
This article provides context as to why you may notice a blue message on the External Connections / Slack Connect section of your Slack app stating Slack Connect is disabled, even though Slack Connect is enabled.
This article explains why a user's display name (i.e., @name) changed from their full name to their uniqname.
This article explains why you may be receiving the following error when attempting to create a new U-M Slack workspace: "Only Org Admins Can Create New University of Michigan Workspaces."
This article explains what to do when a user receives the Slack error: "This person is already in your workspace, but their account is deactivated."
This article provides information on whether you can install third-party apps and integrations from the Slack Marketplace with U-M Slack workspaces.
This article explains how to resolve the "Unable to Respond" error that can occur when using certain mobile browsers for U-M Slack.
This article provides instructions for adding a Workspace Admin to a U-M Slack workspace.
This article provides instructions on adding members of an MCommunity group to a channel in U-M Slack.
This article provides steps for adding or changing a Slack workspace's icon.
This article explains what to do if a graduating student/alum or retiree needs to retain access to a U-M Slack workspace after graduation/retirement.
This article provides information on the Channel Manager role in U-M Slack.
This article explains how to change a public channel to private and a private channel to public in a U-M Slack workspace.
This article explains how to create a channel in a U-M Slack workspace.
This article provides information on how to create U-M Slack workspaces.
This article explains who can create user groups and how they can go about creating them in U-M Slack.
This article provides information on workflows and Workflow Builder in U-M Slack.
This article explains how default channels work in U-M Slack workspaces and how to manage them.
This article provides information on determining which workspace(s) a channel belongs to in U-M Slack.
This article explains the process of disconnecting a multi-workspace or Slack Connect channel in your workspace.
This article provides instructions for workspace admins and channel managers in Slack to adjust the posting permissions for a Slack channel
This article explains how to filter channels by specific U-M Slack workspaces in the app.
This article provides a walkthrough for finding a list of all channels in a U-M Slack workspace.
This article explains what a Slack user group is and how to find a list of Slack user groups in a U-M Slack workspace.
This article explains how to find and view your external (non-UM) Slack workspaces.
This article provides information on how to find the URL of a Slack workspace.
This article provides instructions on finding a list of the admins of a U-M Slack workspace.
This article explains why the conversion from a group direct message to a private channel in U-M Slack makes it "accessible" in all U-M Slack workspaces.
This article explains how to hide a specific U-M Slack workspace from your workspace filter.
This article provides information for how a user can permanently leave an external, non-UM Slack workspace.
This article provides information on importing data to a U-M Slack workspace or channel.
This article explains how to install a custom app in a U-M Slack workspace.
This article explains how to invite non-UMICH email addresses as single-channel guests to a U-M Slack channel.
This article provides information on how to adjust an external user in Slack from an invited regular member to a single-channel guest.
This article links to ITS Documentation explaining how to invite members to a U-M Slack Workspace
This article explains how to add people to a channel in the Maize & Blue Workspace in U-M Slack.
This article provides information on leaving channels in U-M Slack workspaces.
This article explains how to leave a specific U-M Slack workspace without signing out of all of U-M Slack.
This article explains what options are available to restrict channel access for members in a U-M Slack workspace.
This article provides context for identifying and managing a Slack Connect channel in a Slack workspace.
This article provides an overview of the #general channel in Slack (i.e., a default channel in a workspace to which all members are added).
This article provides information on mentioning Slack user groups in a workspace.
This article provides information about resetting the cache on the Slack iOS application to help show missing messages.
This article provides information about moving a channel from one U-M Slack workspace to another.
This article provides instructions for Workspace Admins in U-M Slack to follow when they would like to re-invite a previous member of their workspace.
This article provides instructions for removing a Workspace Admin from a U-M Slack workspace.
This article explains how to remove members and guests from a Slack workspace.
This article provides information on changing the name of an existing workspace you manage.
This article provides information regarding Slack accessibility for keyboard and screen reader users.
This article explains why sending emails to a Slack channel may not be working as intended and includes a workaround to the issue.
This article provides steps on setting your Slack desktop application to start automatically at login/startup.
This article explains how to add a U-M Slack channel to another U-M Slack workspace via multi-workspace channels.
This article explains how to update your name in U-M Slack.
This article explains how to use your @umich.edu email address/account for a non-UM Slack workspace.
This article explains the different channel mention notification types (i.e., @everyone, @channel, @here) that can be used in Slack to notify users in a channel and how to restrict that use if needed.
This article provides information about Slack Lists in the U-M Slack environment.
This article explains what a "canvas" is in the U-M Slack environment. It also includes limitation and use case considerations and external links to guides for use.
This article explains how Workspace Admins can change who has access to invite members to a workspace in U-M Slack and the expected behaviors of this setting.
This article explains how to resolve deactivated apps when Workspace Admins leave workspaces.
This article is to guide Workspace Admins on where they can change the settings for their workspace and perform other administrative task such as managing users, channels, and user groups.
How to Print Google Calendar
This article provides additional information about the use of third-party calendar clients or apps to access a U-M Google Calendar account.
This article provides additional information about the use of third-party mail clients or apps to access a U-M Google Mail account.
This article provides additional information on the Time Insights feature in Google Calendar.
This article provides a list of transcription options at U-M.
This article provides instructions for turning off the Google Chat and Meet sections in the Gmail sidebar.
This article provides information on how to turn off video reactions on your Mac (macOS Sonoma) and iPhone/iPad (iOS 17+). The reactions appear when using any video service or feature with your computer/mobile device's camera.
This article provides instructions for how to turn off or mute your Google Chat notifications.
This article links to the relevant page where you can find more information on the features and functionality available in U-M Dropbox.
File types supported by U-M Maizey.
This article is to assist customers and support staff with instructions on how to archive channels in a U-M Slack workspace.
This article explains why an individual cannot log in to U-M Slack when they receive the following error: "Your email address is already registered to a deactivated account and cannot be reused. Please contact your Organization Admins for assistance." It also explains what to do if an individual receives this error.
This article is to assist customers and support staff with instructions on how to delete channels in a U-M Slack workspace.
This article provides more information on the file storage limit in U-M Slack.
This article provides information on integrating the Dropbox and Google Drive Slack apps with a U-M Slack workspace.
This article provides instructions for uploading a .MP4 file (such as a Zoom recording) to a Canvas course media gallery. The instructions also provide specific guidance on doing this for Zoom cloud and local recordings.
This article provides guidance and instructions on how to upload an .MP4 file to MiVideo for long-term hosting. The instructions also provide specifics on doing this for Zoom cloud and local recordings.
Use PC Mover to transfer files to a new MiWorkspace Windows device.
Yet Another Mail Merge (YAMM) allows users of U-M Google Mail (Gmail) to easily create mail merges to communicate with multiple recipients.
This article provides information regarding Zoom Phone and accessibility for keyboard and screen reader users.
Google changed the way that HTML presents in a "preview" mode. HTML files must be downloaded from the email to be viewed now.
This article explains what "Limited" permissions means on a subfolder in a Dropbox Team Folder.
This article explains what happened to Google Currents.
This article explains what happens to a user's U-M Dropbox account when they leave the university.
This article provides information on what happens when someone reaches their storage limit/their storage is full in their U-M Google account. It also states what you should do if this happens.
This article explains what Slack Connect is and links to documentation about how to use Slack Connect.
A breakdown of how long users can expect their data to persist on Sites machines
This article explains why you may be unable to dial into a Microsoft Teams meeting.
How to find the Employee Self Service tile on Wolverine Access Gateway
This article provides information on the working locations feature in Google Calendar.
This article provides information regarding Zoom accessibility.
This article includes information on accessing your meeting transcripts in U-M Zoom.
This article provides information about how to share your screen in Zoom.