Technology tools to facilitate individual computing activities like U-M Zoom, other videoconferencing, printing, email and calendar, and software applications.

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Knowledge articles related to the University's implementation of Zoom.

Articles (203)

"You'll need to ask to join this channel" Slack Connect Error Message

This article explains what the "You'll need to ask to join this channel" Slack Connect error messages means and how to correct it.

Activating Office 365 on Virtual Sites

Learn how to activate Office 365 on a Virtual Sites computer.

Adding Non-UMICH Email Addresses as Guests to a U-M Slack Channel

This article explains how to add non-UMICH email addresses as guests to a U-M Slack channel.

Archive U-M Slack Channels

This article is to assist customers and support staff with instructions on how to archive channels in a U-M Slack workspace.

BlueJeans Retirement

What should I do now that U-M has retired BlueJeans?

Change Font Size in Salesforce

Changing the default font size in Salesforce

Change the Email Address Associated with Your Personal Dropbox Account

How to change the UMICH email address associated with a personal Dropbox account to a non-UMICH email address.

Convert Document to .PDF

How to save a document as a .pdf

Create a Channel in a U-M Slack Workspace

This article explains how to create a channel in a U-M Slack workspace.

Create a U-M Slack Account

This article explains how to create a U-M Slack account.

Create and Modify U-M Slack User Groups

This article explains who can create U-M Slack user groups and how they would do it.

Create Workspace in U-M Slack

This article provides information on how to create U-M Slack workspaces.

Direct Messages in U-M Slack Enterprise Grid

This article explains how direct messages work in U-M Slack Enterprise Grid.

Dropbox: Install Mobile App on iOS and Android Devices

This article provides instructions for installing the Dropbox mobile app on iOS and Android devices.

Dropbox: Managing Notifications

This article outlines how to manage your notifications in U-M Dropbox.

Dropbox: Open Documents in Desktop Microsoft Applications (Word, Excel, PowerPoint, etc.)

This article explains how to open Microsoft files stored in U-M Dropbox locally in the desktop Office 365 productivity apps.

Dropbox: Problems Sharing With MCommunity Groups

This article explains what may be happening when a user has shared a folder with an MCommunity group, and the group members cannot access the folder despite receiving an email invite.

Dropbox: Share a Dropbox File or Folder

This article provides instructions for sharing files and folders in Dropbox on the web, desktop, and mobile apps.

Dropbox: Share Files/Folders Using Shared Links

This article includes instructions on how to create and share Dropbox shared links with collaborators who do or do not have a Dropbox account.

Dropbox: Sharing With @med.umich.edu Email Addresses

This article provides more information on how sharing with Level-2 @med.umich.edu email addresses works in U-M Dropbox.

Dropbox: Signing Out of the Desktop Application / Client

Process for signing out of Dropbox desktop app.

Eligibility for a U-M Microsoft 365 Account

This article explains who is eligible for a U-M Microsoft 365 account.

Eligibility for a U-M Slack Account (Slack Access)

This article details who is and is not eligible for U-M Slack, and explains the differences between guest types.

Email from Slack: "U-M ITS Slack Attendant [or other sender] sent you a message on Slack"

This article explains why some individuals will receive an automated email from Slack about a user (usually U-M ITS Slack Attendant) who sent them a message in U-M Slack.

Find a List of All Slack Channels in a U-M Slack Workspace

This article provides a walkthrough for finding a list of all Slack channels in a U-M Slack workspace.

Getting Started with Stata License (ITAM)

Those with MiWorkspace-managed computers can update to the current version of Stata version to get latest license

Google Drive for Desktop and Google Backup and Sync

Information about the difference between the Google Drive for desktop (recommended for U-M Google accounts) and Google Backup and Sync (not recommended for U-M Google accounts).

Google Forms: Show Questions Based on Answers

This article explains how to show different questions based on a user's answer in Google Forms.

Google: Reset the Password to a Shared Account

This article explains how to reset the password on a U-M Google Shared Account.

Graduating Students Who Need to Retain Access to a U-M Slack Workspace

This article explains what to do if a graduating student needs to retain access to a U-M Slack workspace after graduation.

Log in to U-M Zoom

Learn how to log onto Zoom with SSO (Single Sign On) on Desktop client and Web portal

Message and File Retention for Slack at U-M

By default, Slack will retain all messages and files for the lifetime of your workspace. Settings can be adjusted.

New Dell Laptop Camera Does Not Seem to Work

Our Dell Laptops have a built-in lens cap that is not super obvious to notice. In this article are several pictures explaining the lens cap and the signs to look for.

New Gmail Integrated View Information and Timeline

This article lays out the current timeline for the new Gmail integrated view rollout.

Office 365 (Including Teams) Profile Pictures Cannot be Changed

Office 365 profile pictures are managed by Exchange, which we do not have turned on.

Outlook Windows Closing When Minimized

In the Windows OS, when minimizing an Outlook window, the window disappears and does not show up when hovering over the Outlook icon in the Task Bar.

Project Management Software

Project Management Software information.

Purchase and Redeem MPrint Credit Codes for Personal Use

You can now add funds to your MPrint account with a credit card! Purchase a $5 MPrint Credit from the University Tech Shop (https://techshop.umich.edu/mprint.html) and redeem the unique code that is emailed to you on your MPrint account page (https://mprint.umich.edu/account#redeem).

Share a Slack Channel with Another U-M Slack Workspace / Multi-Workspace Channels

This article explains how to add a U-M Slack channel to another U-M Slack workspace via multi-workspace channels.

Share Google Form Responses and Attachments

This article explains how to share Google Form responses and attachments in Google Drive.

Slack App Directory Third-Party Apps for U-M Slack

This article details the U-M Slack team's policies for installing apps in Slack.

Slack Workspace Apps Deactivated After Removing a Workspace Admin

This article explains how to resolve deactivated apps when Workspace Admins leave workspaces.

U-M Dropbox Features and Functionality

This article links to the relevant page where you can find more information on the features and functionality available in U-M Dropbox.

U-M Slack: Can't Login to U-M Slack, Deactivated Account Error

This article explains why an individual cannot log in to U-M Slack when they receive the following error: "Your email address is already registered to a deactivated account and cannot be reused. Please contact your Organization Admins for assistance." It also explains what to do if an individual receives this error.

U-M Slack: Legacy Access for Alumni and Retirees

This article explains what legacy access in U-M Slack is, who is eligible, how it works, and how a user can obtain it for themself or someone else.

Update Your Name in Slack

This article explains how to update your name in U-M Slack.

What Happens to My U-M Dropbox When I Leave the University?

This article explains what happens to a user's U-M Dropbox account when they leave the university.

What Migrates From My Slack Workspace to U-M Slack Enterprise Grid?

This article explains what data will migrate from a user's external paid Slack workspace to U-M Slack Enterprise Grid.

Workflows in U-M Slack

This article answers whether workflows and Workflow Builder are available to users in U-M Slack.

Working Locations Feature in Google Calendar

This article explains what is the working locations feature in Google Calendar.