Technology tools to facilitate individual computing activities like U-M Zoom, other videoconferencing, printing, email and calendar, and software applications.

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Knowledge articles related to the University's implementation of Zoom.

Articles (248)

"Channel Manager" Role in U-M Slack

This article provides information on the "Channel Manager" role in U-M Slack.

"You'll need to ask to join this channel" Slack Connect Error Message

This article explains what the "You'll need to ask to join this channel" Slack Connect error messages means and how to correct it.

About the Library Access Extension & Bookmark

This article explains how a user can manage the Library Access extension when it appears to be causing trouble with their access to U-M websites or other webpages.

Access U-M Google Mail via Mobile Device

This article explains how to access your U-M Google Mail via a mobile phone or tablet.

Access U-M Google Mail via the Web

This article explains how to access your U-M Google Mail account via the web.

Activating Office 365 on Virtual Sites(Legacy)

Learn how to activate Office 365 on a Virtual Sites computer.

Add a Workspace Admin to My U-M Slack Workspace

This article provides instructions for adding a Workspace Admin to a U-M Slack workspace.

Adding Non-UMICH Email Addresses as Guests to a U-M Slack Channel

This article explains how to add non-UMICH email addresses as guests to a U-M Slack channel.

Alternatives to HTMail

AFS website owners who currently use HTMail to receive email when a website visitor fills out a form should change their websites to use mailto form actions, Google Forms, or Qualtrics surveys instead.

Apply for a License to Allow Dial-in for a Microsoft Teams Meeting

This article provides information on how to apply for a U-M Microsoft Teams dial-in license.

BlueJeans Retirement

What should I do now that U-M has retired BlueJeans?

Change Font Size in Salesforce

Changing the default font size in Salesforce

Change the Email Address Associated with Your Personal Dropbox Account

How to change the UMICH email address associated with a personal Dropbox account to a non-UMICH email address.

Convert Document to .PDF

How to save a document as a .pdf

Create a Channel in a U-M Slack Workspace

This article explains how to create a channel in a U-M Slack workspace.

Create a U-M Slack Account

This article explains how to create a U-M Slack account.

Create and Modify U-M Slack User Groups

This article explains who can create U-M Slack user groups and how they would do it.

Create Workspace in U-M Slack

This article provides information on how to create U-M Slack workspaces.

Data Retention Options for External (Non-U-M) Free Slack Workspaces

This article covers data retention options available to folks who have an external Slack Workspace separate from the U-M Slack Enterprise Grid

Default Channels in Slack Workspaces

This article explains how default channels work in U-M Slack and how to manage them.

Direct Messages in U-M Slack Enterprise Grid

This article explains how direct messages work in U-M Slack Enterprise Grid.

Disconnect a Slack Connect or Multi-Workspace Channel From a Workspace

This article explains the process of disconnecting a shared or Slack Connect channel in your workspace.

Dropbox: Add a Shared Folder to Your Account / View a Shared File

This article provides additional information for adding a shared folder to your account or viewing a shared file in U-M Dropbox.

Dropbox: Install Mobile App on iOS and Android Devices

This article provides instructions for installing the Dropbox mobile app on iOS and Android devices.

Dropbox: Managing Notifications

This article outlines how to manage your notifications in U-M Dropbox.

Dropbox: Open Documents in Desktop Microsoft Applications (Word, Excel, PowerPoint, etc.)

This article explains how to open Microsoft files stored in U-M Dropbox locally in the desktop Office 365 productivity apps.

Dropbox: Problems Sharing With MCommunity Groups

This article explains what may be happening when a user has shared a folder with an MCommunity group, and the group members cannot access the folder despite receiving an email invite.

Dropbox: Share a Dropbox File or Folder

This article provides instructions for sharing files and folders in Dropbox on the web, desktop, and mobile apps.

Dropbox: Share Files/Folders Using Shared Links

This article includes instructions on how to create and share Dropbox shared links with collaborators who do or do not have a Dropbox account.

Dropbox: Sharing With @med.umich.edu Email Addresses

This article provides more information on how sharing with Level-2 @med.umich.edu email addresses works in U-M Dropbox.

Dropbox: Signing Out of the Desktop Application / Client

Process for signing out of Dropbox desktop app.

Eligibility for a U-M Microsoft 365 Account

This article explains who is eligible for a U-M Microsoft 365 account.

Eligibility for a U-M Slack Account (Slack Access)

This article details who is and is not eligible for U-M Slack, and explains the differences between guest types.

Email from Slack: "U-M ITS Slack Attendant [or other sender] sent you a message on Slack"

This article explains why some individuals will receive an automated email from Slack about a user (usually U-M ITS Slack Attendant) who sent them a message in U-M Slack.

Embed "Add to Google Calendar" in Gmail

This article explains how to embed "Add to Google Calendar" in an email in Gmail.

Excel Files Using VBA Macros in Dropbox

This article explains how Excel files using VBA macros interact with Excel for the web and Dropbox.

File in Google Drive Flagged as Inappropriate

This article explains what to do if a file you own in Google Drive is flagged as inappropriate and cannot be shared

Find a List of All Slack Channels in a U-M Slack Workspace

This article provides a walkthrough for finding a list of all Slack channels in a U-M Slack workspace.

Find a List of Slack User Groups in a U-M Slack Workspace

This article explains what a Slack user group is and how to find a list of Slack user groups in a U-M Slack workspace.

Find/Contact the Admins of a Slack Workspace

This article provides instructions on finding a list of the admins of a U-M Slack workspace.

Getting Started with Stata License (ITAM)

Those with MiWorkspace-managed computers can update to the current version of Stata version to get latest license

Google Chrome: "Your organization will manage this profile"

This article provides additional information regarding the Google Chrome pop-up which states "Your organization will manage this profile."

Google Chrome: Bookmarks Missing Due to New Chrome Profile

This article explains what to do when your Google Chrome bookmarks are lost/missing after a new Chrome profile is created.

Google Chrome: Turn Sync On and Off on Computer

This article explains how to turn on and off Google Chrome profile sync via the Chrome web browser on your computer.

Google Drive for Desktop and Google Backup and Sync

Information about the difference between the Google Drive for desktop (recommended for U-M Google accounts) and Google Backup and Sync (not recommended for U-M Google accounts).

Google Forms: Show Questions Based on Answers

This article explains how to show different questions based on a user's answer in Google Forms.

Google: Reset the Password to a Shared Account

This article explains how to reset the password on a U-M Google Shared Account.

Graduating Students Who Need to Retain Access to a U-M Slack Workspace

This article explains what to do if a graduating student needs to retain access to a U-M Slack workspace after graduation.

Hiding Meeting Name for Schedule Displays

Instructions on how to change the settings of a meeting to not show the name of the meeting to a room schedule display.

Installing and Signing In to Slack on Your Device (Desktop, Mobile, Web)

This article provides information on installing and signing in to the Slack application on your various devices (U-M and non-UM).

Invited External User to Slack as Full Member, Cannot Revert to Guest

How to adjust an external user in Slack from an invited member to a single-channel guest

Inviting Members to a Slack Workspace

This article links to ITS Documentation explaining how to invite members to a U-M Slack Workspace

Inviting Users to a Channel in Maize & Blue

This article explains how to add people to a channel in the Maize & Blue Workspace in U-M Slack.

Log in to U-M Zoom

Learn how to log onto Zoom with SSO (Single Sign On) on Desktop client and Web portal

Logging into ChromeOS (such as Chromebook)

ChromeOS and Chromebooks when using your U-M Google account.

Managing the #general Channel in a Slack Workspace

This article provides an overview of the #general channel in Slack (i.e., a default channel in a workspace to which all members are added).

Mentioning Slack User Groups in a Workspace

This article provides information on how mentioning Slack user groups in a workspace works.

Message and File Retention for Slack at U-M

By default, Slack will retain all messages and files for the lifetime of your workspace. Settings can be adjusted.

New Dell Laptop Camera Does Not Seem to Work

Our Dell Laptops have a built-in lens cap that is not super obvious to notice. In this article are several pictures explaining the lens cap and the signs to look for.

New Gmail Integrated View Information and Timeline

This article lays out the current timeline for the new Gmail integrated view rollout.

New Sidebar Design for U-M Slack (June 2022)

This article provides additional information about the June 2022 updates to the U-M Slack sidebar.

Office 365 (Including Teams) Profile Pictures Cannot be Changed

Office 365 profile pictures are managed by Exchange, which we do not have turned on.

Outlook Windows Closing When Minimized

In the Windows OS, when minimizing an Outlook window, the window disappears and does not show up when hovering over the Outlook icon in the Task Bar.

Print Using Campus Computing (MPrint)

New to the university and would like to know the process for printing.

Project Management Software

Project Management Software information.

Purchase and Redeem MPrint Credit Codes for Personal Use

You can now add funds to your MPrint account with a credit card! Purchase a $5 MPrint Credit from the University Tech Shop (https://techshop.umich.edu/mprint.html) and redeem the unique code that is emailed to you on your MPrint account page (https://mprint.umich.edu/account#redeem).

Remove a Workspace Admin From My U-M Slack Workspace

This article provides instructions for removing a Workspace Admin from a U-M Slack workspace.

Remove Members/Guests From a Slack Workspace

This article explains how to remove members and guests from a Slack workspace.

Setting up Thunderbird to use with U-M Google Mail

This article provides information on how to easily configure the Mozilla Thunderbird mail client to connect to a U-M Google Mail account.

Share a Slack Channel with Another U-M Slack Workspace / Multi-Workspace Channels

This article explains how to add a U-M Slack channel to another U-M Slack workspace via multi-workspace channels.

Share Google Form Responses and Attachments

This article explains how to share Google Form responses and attachments in Google Drive.

Slack App Directory Third-Party Apps for U-M Slack

This article details the U-M Slack team's policies for installing apps in Slack.

Slack Display Name Changed to Uniqname

This article explains why a user's display name (i.e., @name) changed from their full name to their uniqname.

Slack Error: Only Org Admins Can Create New University of Michigan Workspaces

This article explains why you may be receiving the following error when attempting to create a new U-M Slack workspace: "Only Org Admins Can Create New University of Michigan Workspaces."

Slack Workspace Apps Deactivated After Removing a Workspace Admin

This article explains how to resolve deactivated apps when Workspace Admins leave workspaces.

Slack: Group Direct Message Conversion to Private Channel / "Accessible" in All U-M Workspaces

This article explains why the conversion from a group direct message to a private channel in U-M Slack makes it "accessible" in all U-M Slack workspaces.

Third-Party Mail Clients or Apps and U-M Google Mail

This article provides additional information about the use of third-party mail clients or Apps to access a U-M Google Mail account.

U-M Dropbox Features and Functionality

This article links to the relevant page where you can find more information on the features and functionality available in U-M Dropbox.

U-M Slack: Archive Channels

This article is to assist customers and support staff with instructions on how to archive channels in a U-M Slack workspace.

U-M Slack: Can't Login to U-M Slack, Deactivated Account Error

This article explains why an individual cannot log in to U-M Slack when they receive the following error: "Your email address is already registered to a deactivated account and cannot be reused. Please contact your Organization Admins for assistance." It also explains what to do if an individual receives this error.

U-M Slack: Delete Channels

This article is to assist customers and support staff with instructions on how to delete channels in a U-M Slack workspace.

U-M Slack: File Storage Limit

This article provides more information on the file storage limit in U-M Slack.

U-M Slack: Integrating Dropbox and Google Drive Storage Apps

This article provides information on integrating the Dropbox and Google Drive Slack apps with a U-M Slack workspace.

U-M Slack: Workspace Settings & Administration

This article is to guide Workspace Admins on where they can change the settings for their workspace and perform other administrative task such as managing users, channels, and user groups.

Update Your Name in Slack

This article explains how to update your name in U-M Slack.

Using YAMM (Yet Another Mail Merge) with U-M Google Mail

Yet Another Mail Merge (YAMM) allows users of U-M Google Mail (Gmail) to easily create mail merges to communicate with multiple recipients.

What Happens to My U-M Dropbox When I Leave the University?

This article explains what happens to a user's U-M Dropbox account when they leave the university.

What is Slack Connect?

This article explains what Slack Connect is and links to documentation about how to use Slack Connect.

Wolverine Access Gateway: Employee Self Service Tile is Missing

How to find the Employee Self Service tile on Wolverine Access Gateway

Workflows in U-M Slack

This article answers whether workflows and Workflow Builder are available to users in U-M Slack.

Working Locations Feature in Google Calendar

This article provides information on the working locations feature in Google Calendar.

Workspace Admin Control for Inviting Members in Slack

This article explains how Workspace Admins can change who has access to invite members to a workspace in U-M Slack and the expected behaviors of this setting.

Zoom Phone Emergency Address Error

This article is meant to provide information for the Zoom Phone Emergency address error: "the address is not valid"