Technology tools to facilitate individual computing activities like U-M Zoom, other videoconferencing, printing, email and calendar, and software applications.

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U-M Zoom

Knowledge articles related to the University's implementation of Zoom.

Articles (357)

"Create a New Shared Drive" Button Does Not Work in Google

This article explains why the button to create a new Google shared drive is grayed out and does not work.

About the Library Access Extension & Bookmark

This article explains how a user can manage the Library Access extension when it appears to be causing trouble with their access to U-M websites or other webpages.

Access U-M Google Mail (Gmail) on Mobile Phone or Tablet

This article provides steps for accessing your U-M Google Mail (Gmail) on a mobile phone or tablet.

Activating Office 365 on Virtual Sites

Learn how to activate Office 365 on a Virtual Sites computer.

Add a Workspace Admin to My U-M Slack Workspace

This article provides instructions for adding a Workspace Admin to a U-M Slack workspace.

Alternatives to HTMail

AFS website owners who currently use HTMail to receive email when a website visitor fills out a form should change their websites to use mailto form actions, Google Forms, or Qualtrics surveys instead.

BlueJeans Retirement

What should I do now that U-M has retired BlueJeans?

Cannot Enable Language Interpretation Feature for Microsoft Teams Meeting

This article explains that the language interpretation feature is unavailable in Microsoft Teams and provides alternatives.

Cannot View All Files/Folders in a Folder or Drive in Google Drive

This article explains how to resolve when files or folders are missing from view in the web browser version of Google Drive.

Change Font Size in Salesforce

Changing the default font size in Salesforce

Change Subject of Forwarded Gmail Message

Short instructions on how to change the subject line on a forwarded email

Change the Email Address Associated with Your Personal Dropbox Account

How to change the UMICH email address associated with a personal Dropbox account to a non-UMICH email address.

Change Videoconferencing in Existing Google Calendar Events

This article provides instructions for changing the videoconferencing attached to an existing Google Calendar event.

Classic Google Sites Retirement Timeline

This article provides a timeline for when classic Google Sites was retired and replaced with new Google Sites.

Combine or Split Existing PDF Documents

This will explain how to merge and split PDF files within adobe acrobat

Convert Document to .PDF

How to save a document as a .pdf

Create a U-M Slack Account

This article explains how to create a U-M Slack account.

Data Retention Options for External (Non-U-M) Free Slack Workspaces

This article covers data retention options available to folks who have an external Slack Workspace separate from the U-M Slack Enterprise Grid

Delete a Maizey Project

How to delete a Maizey project.

Differences Between Google Calendar Appointment Slots and Appointment Schedules

This article provides information on the differences between appointment slots and appointment schedules in U-M Google Calendar.

Direct Messages in U-M Slack Enterprise Grid

This article explains how direct messages work in U-M Slack Enterprise Grid.

Dropbox AI Availability at U-M

This article provides information about the availability of Dropbox AI features, including Dropbox Dash, in U-M Dropbox.

Dropbox: Add a Shared Folder to Your Account / View a Shared File

This article provides additional information for adding a shared folder to your account or viewing a shared file in U-M Dropbox.

Dropbox: Add Automation to Folders

This article provides information on Dropbox folders and automation.

Dropbox: Can I Use My @umich.edu Email Address to Create a Personal (Non-UM) Account?

This article answers whether you can use your @umich.edu email address to create a personal Dropbox account.

Dropbox: Install Mobile App on iOS and Android Devices

This article provides instructions for installing the Dropbox mobile app on iOS and Android devices.

Dropbox: Login Error "Unexpected Dropbox Error"

This article provides troubleshooting instructions for the Dropbox login error, "Unexpected Dropbox Error."

Dropbox: Managing Notifications

This article outlines how to manage your notifications in U-M Dropbox.

Dropbox: Microsoft Office 365 Integration with PHI and HIPAA-Regulated Data

This article provides information on using the Dropbox Microsoft integration with PHI and HIPAA-regulated data.

Dropbox: Open Files in the Desktop Microsoft 365 Apps (Word, Excel, PowerPoint)

This article explains how to open Microsoft files stored in U-M Dropbox locally in the desktop Microsoft 365 Office productivity apps.

Dropbox: Permanently Delete Files and Folders

This article explains who can permanently delete data from U-M Dropbox and how they can do so.

Dropbox: Problems Sharing With MCommunity Groups

This article explains what may be happening when a user has shared a folder with an MCommunity group, and the group members cannot access the folder despite receiving an email invite.

Dropbox: Remove a Connected Device From Your Account

This article provides instructions for removing a connected device from your U-M Dropbox account.

Dropbox: Remove Manually Added Contacts

This article provides information on how to remove manually added contacts from U-M Dropbox.

Dropbox: Restore Deleted Files or Folders

This article provides instructions for how to restore deleted files and folders in U-M Dropbox.

Dropbox: Share a Dropbox File or Folder

This article provides instructions for sharing files and folders in Dropbox on the web, desktop, and mobile apps.

Dropbox: Sharing With @med.umich.edu Email Addresses

This article provides more information on how sharing with Level-2 @med.umich.edu email addresses works in U-M Dropbox.

Dropbox: Sign In to the Web

This article provides instructions for signing in to Dropbox on the web.

Dropbox: Signing Out of the Desktop Application / Client

Process for signing out of Dropbox desktop app.

Dropbox: This folder can only be shared as a link because it’s in a shared folder

This article explains the error message you may receive when attempting to share a subfolder in a shared folder in Dropbox: "This folder can only be shared as a link because it’s in a shared folder."

Dropbox: Unable To Share Files or Folders via the Web

This article provides additional information on why you may be unable to share files or folders via Dropbox on the web. It also includes possible workarounds to try to fix it.

Edit Maizey Project Settings

How to edit Project Settings or delete a Maizey project.

Eligibility for a U-M Microsoft 365 Account (M365 Access)

This article provides information on who is eligible for a U-M Microsoft 365 (including Teams) account.

Eligibility for a U-M Slack Account (Slack Access)

This article provides information on who is eligible for a U-M Slack account.

Email from Slack: "U-M ITS Slack Attendant [or other sender] sent you a message on Slack"

This article explains why some individuals will receive an automated email from Slack about a user (usually U-M ITS Slack Attendant) who sent them a message in U-M Slack.

Embed "Add to Google Calendar" in Gmail

This article explains how to embed "Add to Google Calendar" in an email in Gmail.

Export a Chat Conversation in Maizey

How to export chat conversations in Maizey and how to view exported chat conversations.

Export Microsoft OneNote Notebooks

This article provides instructions for exporting OneNote notebooks from your U-M Microsoft 365 account using a Windows computer.

Fail to Create Meeting with Microsoft Teams Add-on for Google Calendar

This article explains how to uninstall/reinstall the Microsoft Teams add-on for Google Calendar in the event of an error when trying to create a Teams Meeting.

Find Missing Emails in U-M Google Mail

Find messages that seem to be missing in the Google web UI for email or an IMAP client such as AppleMail and Outlook.

Getting Started with Maizey Canvas Connector

Instructions for using Maizey with a Canvas (Ann Arbor) course.

Getting Started with Stata License (ITAM)

Those with MiWorkspace-managed computers can update to the current version of Stata version to get latest license

Getting Started with U-M GPT

A basic overview of how to use U-M GPT.

Getting Started With U-M Maizey

Instructions for using Maizey with Dropbox, Google Drive, or a public website.

Google Chrome: "Your organization will manage this profile"

This article provides additional information regarding the Google Chrome pop-up which states "Your organization will manage this profile."

Google Chrome: Bookmarks Missing Due to New Chrome Profile

This article explains what to do when your Google Chrome bookmarks are lost/missing after a new Chrome profile is created.

Google Chrome: Turn Sync On and Off on Computer

This article explains how to turn on and off Google Chrome profile sync via the Chrome web browser on your computer.

Google Drive Template Gallery (Docs, Sheets, Slides, Forms, Sites)

This article provides additional information on the Google Drive Template Gallery.

Google Forms: File Upload Option Unavailable in Shared Drives

This article includes information on why the "File upload" option is unavailable for Google Forms stored in Google shared drives.

Google Forms: Show Questions Based on Answers

This article explains how to show different questions based on a user's answer in Google Forms.

Google Gemini and U-M Google Workspace Accounts

This article provides information on the use of Google Gemini (formerly Bard) and U-M Google Workspace accounts.

Google Jamboard Kiosks: How To Configure MWireless for WiFi Access

This article explains how to connect a physical Google Jamboard Kiosk to the MWireless WiFi network.

Google Takeout Transfer Error: "Transfer Your Content is only available to authorized G Suite for Education Accounts."

This article provides information on the following error shown when navigating to Google Takeout Transfer: "Transfer Your Content is only available to authorized G Suite for Education Accounts. Please contact your administrator, or sign in with another Google Account."

Google: Change the Password to a Shared Account

This article explains how to change the password on a U-M Google Shared Account.

Google: Create an Appointment Schedule in Calendar

This article provides instructions on how to create an appointment schedule in Google Calendar.

Google: Sign In to Calendar on the Web

This article provides steps for logging in to your U-M Google Calendar on the web.

Google: Sign In to Mail/Gmail/Email on the Web

This article provides for logging in to your U-M Google Mail (Gmail) via the web.

Google: Unable to Share File in Drive / Flagged as Inappropriate

This article explains what to do if a file you own in Google Drive is unable to be shared because it has been flagged as inappropriate and cannot be shared.

Google: Visual Updates to the Account Sign-In Page (2024)

This article provides information regarding Google's visual updates to their account sign-in page made in early 2024.

Graduating Students Who Need to Retain Access to a U-M Slack Workspace

This article explains what to do if a graduating student needs to retain access to a U-M Slack workspace after graduation.

Guidance on AI Settings in U-M Maizey

Overview of AI Settings on a U-M Maizey Project.

Guide to Inserting Audio into PowerPoint Presentations

How to insert an audio file into Powerpoint

Hiding Meeting Name for Schedule Displays

Instructions on how to change the settings of a meeting to not show the name of the meeting to a room schedule display.

How Do I Bulk/Mass Delete Emails in Gmail?

This article provides information on how to bulk/mass delete email in Google Mail (Gmail).

How Many Devices Can Be Connected to Microsoft Office 365?

This article provides information on the number of devices that can be connected to a U-M Microsoft 365 account. It also includes steps for viewing how many devices are currently connected to an account.

How Many Devices Can Be Connected to U-M Dropbox?

This article includes information on how many devices can be connected to a U-M Dropbox account. It also includes steps for viewing all the devices connected to an account.

Import Microsoft OneNote Notebooks

This article provides instructions for importing OneNote notebooks into your U-M Microsoft 365 account using a Windows computer.

Incognito or Private Browsing Mode

How to go into incognito or private browsing in a web browser.

Insert Video Into Powerpoint

User wants to upload a video to Microsoft PowerPoint

Installing and Signing In to Slack on Your Device (Desktop, Mobile, Web)

This article provides information on installing and signing in to the Slack application on your various devices (U-M and non-UM).

Installing Microsoft Office 365 Applications on Your Personal Devices

This article provides instructions for installing Microsoft Office 365 apps on your personal (non-MiWorkspace) devices.

Inviting Members to a Slack Workspace

This article links to ITS Documentation explaining how to invite members to a U-M Slack Workspace

Inviting Users to a Channel in Maize & Blue

This article explains how to add people to a channel in the Maize & Blue Workspace in U-M Slack.

Live Captions / Transcription in a Microsoft Teams Meeting

This article provides information on turning on live captions in a Microsoft Teams meeting.

Log in to U-M Zoom

Learn how to log onto Zoom with SSO (Single Sign On) on Desktop client and Web portal

Logging into ChromeOS (such as Chromebook)

ChromeOS and Chromebooks when using your U-M Google account.

Maizey: Change Shortcode, Project Title or Project Path

How to change the Shortcode, Project Title or Project Path on a Maizey project.

Mentioning Slack User Groups in a Workspace

This article provides information on how mentioning Slack user groups in a workspace works.

Message and File Retention for Slack at U-M

By default, Slack will retain all messages and files for the lifetime of your workspace. Settings can be adjusted.

Microsoft 365 Apps Activation Error: “Sorry, another account from your organization is already signed in on this computer”

This article provides guidance on the following Microsoft 365 error message when trying to sign in, "Sorry, another account from your organization is already signed in on this computer."

Microsoft 365 Group Creation Disabled and Impact on Microsoft Services

This article explains that Group Creation in the Microsoft environment is dependent on creating a team through the Teammate tool and how that impacts Microsoft products like Microsoft Planner

Microsoft Edge Virus Notifications

Method to clear Virus Alert pop ups enabled by malicious web sites in MS Edge

Microsoft Office 365: Known Compatibility Issues & Other Considerations for MiWorkspace Computers

Microsoft Office 365 is available to all MiWorkspace customers, however, there are some potential compatibility issues for customers who use macros and add-ins. This article includes information on these potential compatibility issues and other considerations.

Microsoft Windows 10 or 11 Upgrade

Student and Faculty access to Microsoft Windows 10 and 11

MPrint and the PaperCut Client

Information about the PaperCut client and how to clear saved credentials if needed

MPrint: Fax a Document

Instructions for using an MPrint-supported Xerox Multifunction printer to fax a document.

MPrint: Install a Printer / Install and Use the Follow Me Queue

Instructions to install an MPrint printer or the Follow Me queue.

MPrint: Purchasing Additional Print Credits

Instructions for purchasing additional printing credits (MPrint).

MPrint: Purchasing Guest Print Credits

Instructions for purchasing guest print credits (MPrint).

New Dell Laptop Camera Does Not Seem to Work

Our Dell Laptops have a built-in lens cap that is not super obvious to notice. In this article are several pictures explaining the lens cap and the signs to look for.

New Gmail Integrated View Information and Timeline

This article lays out the current timeline for the new Gmail integrated view rollout.

New Slack UI: Canned Text for Workspace Admins

This article provides Slack Workspace Admins with canned text to help them communicate to their workspaces about the new Slack UI rollout occurring on November 14, 2023, in U-M Slack.

Office 365 (Including Teams) Profile Pictures Cannot be Changed

Office 365 profile pictures are managed by Exchange, which we do not have turned on.

Outlook Windows Closing When Minimized

In the Windows OS, when minimizing an Outlook window, the window disappears and does not show up when hovering over the Outlook icon in the Task Bar.

Password Protecting Excel Files

This article outlines how to protect Excel files using a password, as well as removing that protection.

Pre-Order Poster Printing for Pick Up at Fishbowl

Instructions for pre-ordering poster printing for pickup at the Fishbowl (Angel Hall Campus Computing Site).

Print Using Campus Computing (MPrint)

New to the university and would like to know the process for printing.

Project Management Software

Project Management Software information.

Remove a Workspace Admin From My U-M Slack Workspace

This article provides instructions for removing a Workspace Admin from a U-M Slack workspace.

Resolving Missing Appointment Slots Issue in Google Calendar

In Google Calendar, there is no section for Appointment Slots. Instead, there is a section for "Appointment Schedule."

Secure your Zoom Meeting

We highly encourage our community to do everything possible to secure their meetings, participants, and data. Follow the link in this article for information on how to secure meetings in Zoom.

Sending Emails To External Individuals

Can I send emails externally from my UMICH email address?

Setting up Thunderbird to use with U-M Google Mail

This article provides information on how to easily configure the Mozilla Thunderbird mail client to connect to a U-M Google Mail account.

Share Google Form Responses and Attachments

This article explains how to share Google Form responses and attachments in Google Drive.

Sign Out of Connected Devices in Your U-M Microsoft Office 365 Account

This article provides steps for signing out of devices connected to your U-M Microsoft Office 365 account.

Simmersion Support

Needing assistance with or login support for Simmersion software.

Slack Connect Error Message: "You'll need to ask to join this channel"

This article explains what the "You'll need to ask to join this channel" Slack Connect error messages means and how to correct it.

Slack Connect Message: "University of Michigan has disabled Slack Connect"

This article provides context as to why you may notice a blue message on the External Connections / Slack Connect section of your Slack app stating Slack Connect is disabled, even though Slack Connect is enabled.

Slack Display Name Changed to Uniqname

This article explains why a user's display name (i.e., @name) changed from their full name to their uniqname.

Slack Error: Only Org Admins Can Create New University of Michigan Workspaces

This article explains why you may be receiving the following error when attempting to create a new U-M Slack workspace: "Only Org Admins Can Create New University of Michigan Workspaces."

Slack Error: This person is already in your workspace, but their account is deactivated

This article explains what to do when a user receives the Slack error: "This person is already in your workspace, but their account is deactivated."

Slack Workspace Apps Deactivated After Removing a Workspace Admin

This article explains how to resolve deactivated apps when Workspace Admins leave workspaces.

Slack: Add Members of an MCommunity Group to a Channel

This article provides instructions on adding members of an MCommunity group to a channel in U-M Slack.

Slack: Add or Change a Workspace's Icon

This article provides steps for adding or changing a Slack workspace's icon.

Slack: App Directory and Third-Party Apps

This article details the U-M Slack policies for installing third-party apps to your workspaces.

Slack: Channel Manager Role

This article provides information on the Channel Manager role in U-M Slack.

Slack: Convert a Channel to Private or Public

This article explains how to change a public channel to private and a private channel to public in a U-M Slack workspace.

Slack: Create a Channel in a Workspace

This article explains how to create a channel in a U-M Slack workspace.

Slack: Create a Workspace

This article provides information on how to create U-M Slack workspaces.

Slack: Create and Modify User Groups

This article explains who can create user groups and how they can go about creating them in U-M Slack.

Slack: Default Channels in Workspaces

This article explains how default channels work in U-M Slack workspaces and how to manage them.

Slack: Determine a Channel's Workspace(s)

This article provides information on determining which workspace(s) a channel belongs to in U-M Slack.

Slack: Disconnect a Slack Connect or Multi-Workspace Channel From a Workspace

This article explains the process of disconnecting a multi-workspace or Slack Connect channel in your workspace.

Slack: Filter Channels by Specific Workspace

This article explains how to filter channels by specific U-M Slack workspaces in the app.

Slack: Find a List of All Channels in a Workspace

This article provides a walkthrough for finding a list of all channels in a U-M Slack workspace.

Slack: Find a List of User Groups in a Workspace

This article explains what a Slack user group is and how to find a list of Slack user groups in a U-M Slack workspace.

Slack: Find and View External (Non-UM) Workspaces

This article explains how to find and view your external (non-UM) Slack workspaces.

Slack: Find the URL of a Workspace

This article provides information on how to find the URL of a Slack workspace.

Slack: Find/Contact the Admins of a Workspace

This article provides instructions on finding a list of the admins of a U-M Slack workspace.

Slack: Group Direct Message Conversion to Private Channel / "Accessible" in All U-M Workspaces

This article explains why the conversion from a group direct message to a private channel in U-M Slack makes it "accessible" in all U-M Slack workspaces.

Slack: Hide a Workspace From Your Workspace Filter

This article explains how to hide a specific U-M Slack workspace from your workspace filter.

Slack: How to Permanently Leave an External (Non-UM) Workspace

This article provides information for how a user can permanently leave an external, non-UM Slack workspace.

Slack: Invite Non-UMICH Email Addresses as Guests to a Channel

This article explains how to invite non-UMICH email addresses as single-channel guests to a U-M Slack channel.

Slack: Invited External User as Regular Member, Cannot Revert to Guest

This article provides information on how to adjust an external user in Slack from an invited regular member to a single-channel guest.

Slack: Leave a Workspace

This article explains how to leave a specific U-M Slack workspace without signing out of all of U-M Slack.

Slack: Managing the #general Channel in a Workspace

This article provides an overview of the #general channel in Slack (i.e., a default channel in a workspace to which all members are added).

SLACK: Missing Messages in iOS Application

This article provides information about resetting the cache on the Slack iOS application to help show missing messages.

Slack: Re-inviting Member to Workspace Who Was Previously Deactivated

This article provides instructions for Workspace Admins in U-M Slack to follow when they would like to re-invite a previous member of their workspace.

Slack: Remove Members/Guests From a Workspace

This article explains how to remove members and guests from a Slack workspace.

Slack: Send Email to Channel Not Working

This article explains why sending emails to a Slack channel may not be working as intended and includes a workaround to the issue.

Slack: Share a Channel with Another U-M Slack Workspace / Multi-Workspace Channels

This article explains how to add a U-M Slack channel to another U-M Slack workspace via multi-workspace channels.

Slack: Workspace Admin Control for Inviting Members

This article explains how Workspace Admins can change who has access to invite members to a workspace in U-M Slack and the expected behaviors of this setting.

Slack: Workspace Settings and Administration

This article is to guide Workspace Admins on where they can change the settings for their workspace and perform other administrative task such as managing users, channels, and user groups.

Steps to Print Your Google Calendar

How to Print Google Calendar

Third-Party Mail Clients or Apps and U-M Google Mail

This article provides additional information about the use of third-party mail clients or apps to access a U-M Google Mail account.

Time Insights Feature in Google Calendar

This article provides additional information on the Time Insights feature in Google Calendar.

Transcription Options at U-M

This article provides a list of transcription options at U-M.

Turn Off Google Chat and Meet in the Gmail Sidebar

This article provides instructions for turning off the Google Chat and Meet sections in the Gmail sidebar.

Turn Off Mac/iPhone/iPad Video Reactions (FaceTime, Zoom)

This article provides information on how to turn off video reactions on your Mac (macOS Sonoma) and iPhone/iPad (iOS 17+). The reactions appear when using any video service or feature with your computer/mobile device's camera.

Turn Off or Mute Google Chat Notifications

This article provides instructions for how to turn off or mute your Google Chat notifications.

U-M Dropbox Features and Functionality

This article links to the relevant page where you can find more information on the features and functionality available in U-M Dropbox.

U-M Slack: Archive Channels

This article is to assist customers and support staff with instructions on how to archive channels in a U-M Slack workspace.

U-M Slack: Can't Login to U-M Slack, Deactivated Account Error

This article explains why an individual cannot log in to U-M Slack when they receive the following error: "Your email address is already registered to a deactivated account and cannot be reused. Please contact your Organization Admins for assistance." It also explains what to do if an individual receives this error.

U-M Slack: Delete Channels

This article is to assist customers and support staff with instructions on how to delete channels in a U-M Slack workspace.

U-M Slack: File Storage Limit

This article provides more information on the file storage limit in U-M Slack.

U-M Slack: Integrating Dropbox and Google Drive Storage Apps

This article provides information on integrating the Dropbox and Google Drive Slack apps with a U-M Slack workspace.

Update Your Name in Slack

This article explains how to update your name in U-M Slack.

Update Your Name in U-M Dropbox

This article provides information on how to update your name in U-M Dropbox.

Upgrades to In-Line Threading in Google Chat Spaces (Begins 9/30/23)

This article provides information on the upgrade of Google Chat spaces from "conversation topic" to "in-line threaded" beginning September 30, 2023.

Upload an .MP4 File to a Canvas Course Media Gallery

This article provides instructions for uploading a .MP4 file (such as a Zoom recording) to a Canvas course media gallery. The instructions also provide specific guidance on doing this for Zoom cloud and local recordings.

Upload an .MP4 File to MiVideo for Long-Term Hosting

This article provides guidance and instructions on how to upload an .MP4 file to MiVideo for long-term hosting. The instructions also provide specifics on doing this for Zoom cloud and local recordings.

Using YAMM (Yet Another Mail Merge) with U-M Google Mail

Yet Another Mail Merge (YAMM) allows users of U-M Google Mail (Gmail) to easily create mail merges to communicate with multiple recipients.

What Does "Limited" Permissions Mean in a Dropbox Team Folder?

This article explains what "Limited" permissions means on a subfolder in a Dropbox Team Folder.

What Happened to Google Currents?

This article explains what happened to Google Currents.

What Happens to My U-M Dropbox When I Leave the University?

This article explains what happens to a user's U-M Dropbox account when they leave the university.

What is a Slack Canvas?

This article explains what a "canvas" is in the U-M Slack environment. It also includes limitation and use case considerations and external links to guides for use.

What is Slack Connect?

This article explains what Slack Connect is and links to documentation about how to use Slack Connect.

When Do Sites Machines Delete Saved Data?

A breakdown of how long users can expect their data to persist on Sites machines

Why Can’t I Dial In to a Microsoft Teams Meeting?

This article explains why you may be unable to dial into a Microsoft Teams meeting.

Wolverine Access Gateway: Employee Self Service Tile is Missing

How to find the Employee Self Service tile on Wolverine Access Gateway

Workflows in U-M Slack

This article answers whether workflows and Workflow Builder are available to users in U-M Slack.

Working Locations Feature in Google Calendar

This article provides information on the working locations feature in Google Calendar.