Designing Accessible Web-Based Chatbots

Environment

Web-based chatbot design

Issue

How to ensure that a web-based chatbot is accessible to all users, including those with disabilities.

Resolution

If you are developing or implementing a chatbot at U-M, ensure that the chatbot is accessible by following accessibility guidelines and best practices.

See the following best practices that may be useful:

To design an accessible web-based chatbot, follow these guidelines:

  • Ensure that all controls can be accessed from the keyboard (not using a mouse)
  • Implement ARIA (Accessible Rich Internet Applications) so that controls are labeled and dynamic content is communicated to screen reader users
  • Provide text alternatives for non-text content
  • Ensure sufficient color contrast between text and background

Additional Information

See more guidance on accessible design and development.

Need additional information or assistance? Contact the ITS Service Center.

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