Service Catalog

Services (360)

ITS-Administration Finance

Internal to ITS. This is the ITS Administration Finance Team. Provides advice and direction on ITS operational and project financial matters.

ITS-AUD General Service

Submit a request to the internal U-M Audit Services Support team

ITS-Benefits Administration

This form is for ITS use only. Looking for verification of Insurance? Contact the Shared Services Center to request a letter by sending an email to sharedservices@umich.edu. You’ll receive a personalized letter for your auto insurance carrier within 10 business days. For more information on the Shared Services Center, please see https://ssc.umich.edu/

ITS-BoxRetirementProject

As of November 14, 2021, U-M no longer offers Box as a storage solution, and all migrations have ceased. Over the course of 2021, ITS helped guide the university community through this change by providing a self-service migration tool to move data out of U-M Box and into U-M Dropbox.

ITS-Canvas

This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.

ITS-Canvas Learning Tools Interoperability

This form allows Canvas course owners and sub-account admins to request the integration of LTI-enabled external tools and applications into the U-M Canvas Learning Management System. Integration of externally-provided applications gives instructors the ability to infinitely extend the functionality of the Canvas LMS beyond its core tool capabilities. For additional information on requesting external tool integrations for your Canvas course or sub-account please see https://documentation.its.umich.edu/node/847

ITS-Customer Relations

Use this form to submit a request for the ITS Customer Relations team.

ITS-Digital Accessibility

Request assistance or collaboration with making information technology (websites, documents, media) accessible to work towards meeting the requirements of the EIT Accessibility Standard Practice Guide on campus.

ITS-Digital Asset Collaborative

Request general help and support for the Digital Asset Collaborative at U-M service

ITS-Digital Asset Collaborative Access Request

Request new or modified access to the digital asset management system for the Digital Asset Collaborative at U-M service.

ITS-Digital Signage

This service offers high-impact visible communication to anyone in U-M buildings and public areas on the U-M Campus.
The ITS Digital Signage service provides a shared digital signage infrastructure and centrally managed media content. Content can include live data, RSS feeds, text, images, HTML, Video, Flash, Excel, PDFs, maps, weather, videos and more!

ITS-Elevated Access Management (Passwordstate AD Group Request)

This form is used to provide Active Directory group information to the IAM Elevated Access Management team for security groups as part of a Passwordstate configuration.

ITS-Elevated Access Management (Passwordstate)

This form is used to contact the IAM Elevated Access Management team to begin setting up a configuration in the ITS-offered Enterprise Passwordstate application for a non-ITS unit, department, or team.

ITS-Enterprise Salesforce Organization

The ITS Enterprise Salesforce Organization is the ITS-supported, centralized org for units to house their CRM-focused business processes. ITS, via the Salesforce Center of Excellence (SFCOE) team, consults with units to scope and build the org as well as provide ongoing support and governance. Participation in the ITS Enterprise Salesforce org brings centralized infrastructure such as data integrations with institutional data sources, managed backup, and disaster recovery.

ITS-Facilities

Internal to ITS. Provides facilities support for ITS physical locations.

ITS-Great Lakes (HPC Cluster)

This Service is available to all researchers on campus for simulation, modeling, machine learning, data science, genomics, and more. The platform provides a balanced combination of computing power, I/O performance, storage capability, and accelerators.

ITS-Grouper at U-M

Currently Grouper is able to meet requests for access management with the following requirements:

Group membership can be created using available institutional data in Grouper.
Your service is able to read group membership to control access from either UMROOT Active Directory or eDirectory (MCommunity) targets.
Identities external to U-M without a uniqname do not need access to your service. People entitled to access your service must all have a uniqname.
Grouper is the authoritative source for group membership.

ITS-HR Administration: Award

Use this link to access the form to submit a Focus on Excellence Award or ITS Difference Award.

ITS-HR Administration: Tuition Support

Use this link to access the form for tuition support.

ITS-InCommon Certificate Service ACME

Fill out and submit this form to get your university unit or group set up to obtain and renew InCommon certificates via ACME clients such as certbot and win-acme. Requests for access are usually handled within two business days.

ITS-InCommon Certificate Service ICM Web App

Fill out and submit this form to get your university unit set up to obtain and renew InCommon certificates through the InCommon Certificate Manager (ICM) web application. Access to the ICM web app requires that your unit have 20 or more certificates and that you have at all times two or more IT staff who can manage your certificates. Requests for access are usually handled within two business days.

ITS-Modify or Delete an Active Otto Refresh Ticket

Submit a ticket to the Depot Refresh Admins to modify or destroy an active Otto refresh ticket.

ITS-Remove Duplicates in the Enterprise Salesforce Organization

Use this request form to Remove Duplicates in the Enterprise Salesforce Organization.

ITS-Schedule Displays

Schedule Displays allow departments to conveniently offer room management to a variety of spaces, including spaces without built-in video conferencing. The small, interactive touch panels allow users to see what meetings are coming up in a specific space.

ITS-ServiceNow Archive Data

Request ServiceNow content that is not available in the ServiceNow Archive Viewer. Provide as much information as possible to facilitate identifying the correct record(s).

ITS-Slack Multi Workspace Channels

Use this form to request that an existing channel in one workspace be made available to a second U-M Slack workspace. This form must be completed by an administrator of the workspace in which the channel currently resides. Please note that the channel's privacy setting (public vs. private) will be the same in all workspaces in which the channel resides.

ITS-Targeted Email

Do you have a message you would like to communicate to large groups of university faculty, staff, or students? The Targeted Email Service offers three options:

- Request a Targeted Email
U-M faculty, staff, and students may request a mass email to populations of U-Memployees and Ann Arbor students
- Request a Mailing List
Request a data file of U-M employees and Ann Arbor students, for use with your own email application or service
- Licensed Departmental Use
U-M departments may arrange direct access to the email campaign software, to meet frequent messaging needs

ITS-TeamDynamix

Request general service for TeamDynamix. TeamDynamix is an SaaS Cloud solution offering service and project management.

ITS-TeamDynamix - Add/Update Security Roles in TeamDynamix Access Form

Request access security roles to be added, updated, or removed in the ITS-TeamDynamix Access form.

ITS-TeamDynamix - Configure New Applications, Security Roles and Update Access Form

Request new application configurations, security roles, update the ITS-TeamDynamix Access and ITS-TeamDynamix Group forms and workflows.

ITS-TeamDynamix Access

Add, update, or remove access toTeamDynamix ticketing and asset applications.

ITS-TeamDynamix Access - PPM

Add, update, or remove TeamDynamix access for the Project & Portfolio Management application.

ITS-TeamDynamix Access - Sandbox and Sandbox2

Add or update access for TeamDynamix non-production environments; Sandbox and Sandbox2.

ITS-TeamDynamix Desktop Template

Desktop Template work, removal of desktops, pushing new desktops to users, and creating in desktops with reports

ITS-TeamDynamix Enhancement Request

Request enhancement changes to TeamDynamix to address a specific problem. The request will need to be evaluated and potentially submitted to the vendor.

ITS-TeamDynamix Groups

Request a new group or remove an existing group​​​​​​​. A new group will be created in both TeamDynamix and MCommunity.  The two groups will be synced.  Removal of an existing group only applies to TeamDynamix and group owner(s) are responsible for removing the group from MCommunity.

ITS-TeamDynamix Inbound Email Tickets

Request a new TeamDynamix Google mailbox for a TeamDynamix email monitor. The TeamDynamix email monitor is used to create tickets via inbound email.

ITS-TeamDynamix iPaaS Inquiry

Inquire about TeamDynamix cloud-based platform, iPaaS (Integration Platform as a Service).

ITS-TeamDynamix Maintenance Window

Request a maintenance window for changes pertaining to a specific service. Specify the window you would like to change, and select the update type; merge, move, new, or remove.

ITS-TeamDynamix Remove Sensitive Data

Submit a request to the ITS Service Support team to remove sensitive data such as Social Security Numbers from TeamDynamix tickets.

ITS-TeamDynamix Request for Group Bulk Load

Request the creation of multiple TeamDynamix groups. The groups are synced in both systems. The request form provides a link to a knowledge article containing instructions for downloading the template for group information. After you populate the template with groups, attach the list of groups to the request.

ITS-TeamDynamix Support

Request support for TeamDynamix. Requests submitted via this form are assigned to the team that includes the ITS U-M global administrators for TeamDynamix.

ITS-TeamDynamix Templates

Request either a response template or a task template to be built in TeamDynamix. A response template is canned text for messages that you can use to efficiently respond within a TeamDynamix ticket. A task template is a list of tasks that you can apply to a specific record type, such as a request or change ticket. The list of tasks is essentially a checklist of activities that can be assigned as needed to support a ticket such as fulfilling a request.

ITS-TeamDynamix Ticket Data

Request access to add or remove access from TeamDynamix ticket data views for reporting external to TeamDynamix. You must have access to TeamDynamix already in order to request access to the ticket data to use with other reporting applications. The request has an approval workflow and provides access to the same ticket data the user can access in TeamDynamix.

ITS-TeamDynamix Update Alternate Email

Provide the “Alternate Email” that you would like to update in the requester’s user profile.

ITS-Tech Consulting

Walk-up support service for any technology related needs.

ITS-Tech Consulting Loaner Attestation

All customers who check-in a laptop for repair by Tech Repair’s service are eligible for a loaner device during the repair process. This form is to capture the customer’s agreement to the terms of the loan.

ITS-U-M LastPass

U-M LastPass makes managing passwords more convenient and secure by generating complex passwords for individual sites and storing those passwords in a secure vault you can access from anywhere and on any device.

ITS-VIP

Designate a customer as a VIP or to remove a customer's VIP status. By default, all Faculty, and members of the "3D list" are VIP by default. The MiWorkspace Service needs to identify additional customers as VIPs.

NOTE: This is not Executive support. Select the ITS-MiWorkspace Executive Support form for VIP support changes.