Popular Services
This service is a tool for requesting and authorizing access to administrative data in ITS-managed systems and applications. It is also used to remove access when an employee no longer has a business need for that access, such as when an employee changes roles or transfers to another unit.
This Service is to request assistance from the ITS Migrations and Scheduling team to manage jobs.
This form is to request support for the TeamDynamix application. Requests submitted via this form are assigned to the team that includes the ITS U-M global administrators for TeamDynamix
This form can be used to request, update or remove access to TeamDynamix Ticketing applications
This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.
This form is to initiate onboarding a new employee to MiWorkspace Onbboarding includes the computing resources and access required to get started on their first day. The onboarding process provisions network access, personal and departmental storage, printing, and hardware with appropriate software (if needed). The onboarding process and form is available to units who subscribe to the MiWorkspace service.
This form is to request user access to one of the HPC clusters (Great Lakes, Armis2, or Lighthouse).
This service is support of inquiries not related to other ITS services which may include support of the customer's computing environment and referrals to other service providers.
This form is used to request that Oracle database account(s) be unlocked, or password(s) reset.
To submit this form, you must be the person to whom the Oracle account(s) has been assigned - you may not submit this form on behalf of another person.
In the "Request Info" section below, please select whether to unlock account(s) or to reset password(s). In the "Additional Comments" box, indicate each username and database for which action is requested, on separate lines. Some example entries are:
YOURUNIQ - DWPROD
MYUNIQ - EDWPROD
This form should only be used to request the resetting or Oracle passwords or the unlocking of Oracle accounts. Use OARS and submit a request there to remove any Oracle database accounts that are no longer used and should be deleted permanently.
This service provides a secure application that enables users to electronically prepare and send University business documents for the purpose of requesting and obtaining digital signatures and other information on those documents. Users can upload various types of document formats (e.g., Google, Word, Excel, pdf), then prepare the uploaded document for recipients to enter any necessary information (e.g., name, date, other information, initials).
This Service supports user research, UI and UX design, and web development. We manage the ITS Website service, Wolverine Access Gateway, and the Michigan App, as well as conduct user research and design work for projects. The team offers expertise and resources for creating enjoyable digital experiences with a deep understanding of user needs across digital platforms.
This Service supports inquiries about Artificial Intelligence (AI) tools on U-M Campus. Submit your AI tool questions using this form.
This service provides access to and support for advanced computing resources. ARC facilitates new and more powerful approaches to research challenges in fields ranging from physics to linguistics, and from engineering to medicine.
Have any question or support need regarding an Advanced Research Computing service or resource? Please reach out and get the support you need for Advanced Research Computing (ARC)
Learn about the ways to access support for ARC: How to access direct support from ARC https://teamdynamix.umich.edu/TDClient/30/Porta...
This service is a multi-model database management system produced and marketed by Oracle Corporation.
This service supports UMROOT, which is the largest of several Windows Active Directory (AD) forests on campus. UMRoot is where users are created and both central and local units place their Active Directory (AD) objects for using the Windows infrastructure.
This form is for the Tech Repair service to intake requests to repair devices purchased using university funds
Use this form to request for devices purchased using university funds
This Service is consolidated DHCP/DNS/IPAM network solution. The university hostmaster provides these services at no additional cost as part of the larger networking services on campus.
This form can be used to request a new group or remove an existing group. A new group will be created in both TeamDynamix and MCommunity. The two groups will be synced. Removal of an existing group only applies to TeamDynamix and group owner(s) are responsible for removing the group from MCommunity.
This service offers a robust API publishing and subscription service. This university-wide directory allows secure and authorized access to institutional data for use in research and innovative applications.
This service is a Microsoft Enterprise Software as a Service (SaaS) solution for GIT that is provided by ITS. Faculty, staff (including temporary staff), and students of the University of Michigan with a shortcode are eligible to use this Service.
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
This service provides anti-virus/anti-malware, along with industry-leading threat detection and mitigation capabilities that provide protection for U-M owned machines against ransomware and other malicious attacks. In addition, Falcon provides a tenant/sub-tenant model that allows interested units to have Falcon console access to review and respond to cyber threat detections within their units
Enhanced Endpoint Protection powered by CrowdStrike Falcon
Use this form for support requests or to add/remove unit IT staff access to the Falcon console.
This form can be used to request changes to ITS managed four Network Firewalls:
1. Data Center Firewalls - Cisco ASA (ASB and MACC)
2. NGFW Firewalls - Palo Alto (Campus Users and Staff Networks)
3. Distributed Firewall - VMware NSX (MiServer)
4. Legacy Customer Firewalls - Cisco ASA/FirePower
When you submit a request by using the form, your request is routed directly to the team responsible for reviewing, approving, and implementing your change to the firewall. Once you submit the request, you will receive a confirmation email. Within 3 business days, you will receive a second email when the request is completed. If this change needs to be implemented immediately, after submitting this form please contact the ITS Service Center at 734-764-HELP.