Popular Services

This form is for the Tech Repair service to intake requests to repair devices purchased using university funds
Use this form to request for devices purchased using university funds


This form can be used to request, update or remove access to TeamDynamix Ticketing applications


This Service is to request assistance from the ITS Migrations and Scheduling team to manage jobs.


This form is to request user access to one of the HPC clusters (Great Lakes, Armis2, or Lighthouse).


This Service supports inquiries about Artificial Intelligence (AI) tools on U-M Campus. Submit your AI tool questions using this form.


This service is a tool for requesting and authorizing access to administrative data in ITS-managed systems and applications. It is also used to remove access when an employee no longer has a business need for that access, such as when an employee changes roles or transfers to another unit.


This form is to initiate onboarding a new employee to MiWorkspace Onbboarding includes the computing resources and access required to get started on their first day. The onboarding process provisions network access, personal and departmental storage, printing, and hardware with appropriate software (if needed). The onboarding process and form is available to units who subscribe to the MiWorkspace service.


This service is support of inquiries not related to other ITS services and referrals to other service providers; support of the customer's environment when referral to another provider would be impractical or less helpful.


This service is a desktop support service that provides network connectivity to your computers and devices, delivery of software and security updates, printing, and access to a team of desktop support professionals. The service standardizes common desktop support work across campus, allowing units to focus on mission-critical technology.


This form is to request support for the TeamDynamix application. Requests submitted via this form are assigned to the team that includes the ITS U-M global administrators for TeamDynamix


This Service allows faculty, staff, students, sponsored affiliates, and guests to communicate through wireless local area networks on laptops, tablets, cellular phones, and other devices. ITS supports four wireless networks on campus, MWireless, MSetup, MGuest, and eduroam. The current standard for wireless connections is 802.11ac which typically provides connectivity between 100-200Mbps.


This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.


This Service is available to all researchers on campus for simulation, modeling, machine learning, data science, genomics, and more. The platform provides a balanced combination of computing power, I/O performance, storage capability, and accelerators.


This form is to request assistance with Mcard Hardware including Printers and Cameras


This service provides a secure application that enables users to electronically prepare and send University business documents for the purpose of requesting and obtaining digital signatures and other information on those documents. Users can upload various types of document formats (e.g., Google, Word, Excel, pdf), then prepare the uploaded document for recipients to enter any necessary information (e.g., name, date, other information, initials).


This service provides Voice Over iP (VOiP) to Ann Arbor campus customers using Zoom software.


This Service provide assistance or collaboration with making information technology (websites, documents, media) accessible to work towards meeting the requirements of the EIT Accessibility Standard Practice Guide on campus.


This service supports the practice of designing to balance users' needs and the goals of the application. UX allows users to accomplish their tasks in ways that feel "easy" and “intuitive” by translating User Research into functionality, design and the final product.


This service is for both Exception and Standard DNS requests.


This service relays mail on behalf of other machines, devices, and applications that require an ""outbound mail server"" and are unable to use authenticated SMTP—that is, that are unable to use smtp.mail.umich.edu.

The mail relay service is not intended for use by personal workstations or applications that support authenticated SMTP. It is also not intended for relaying unofficial, unsolicited bulk mail."


This form is to initiate the voluntary offboarding of an employee from the MiWorkspace service. The offboarding process deprovisions network access, personal and departmental storage, printing, and hardware with appropriate software (if applicable). If the employee is moving to a different unit, their access will be appropriately updated.

If the offboarding is not voluntary and immediate termination of services is required the departments HR representative is required to call 4Help.


This service is a central file storage, sharing, and retrieval system for U-M faculty, staff and students. Also known as Institutional File System (IFS), AFS lets you access your documents and files from different computers at different locations.

University of Michigan Information and Technology Services (ITS) is retiring Andrew File System (AFS) for Alumni and Retiree users in 2024. In early 2024, Alumni/Retiree AFS users will receive a downloadable link to their AFS information and AFS will be retired for Alumni/Retirees.

For more info, see Andrew File System (AFS) on the ITS website: https://its.umich.edu/computing/backup-storage/afs


This service unifies cloud video conferencing, simple online meetings, group messaging, and provides the option for meeting recordings. Zoom offers high quality video, audio, and wireless screen-sharing across Windows, Mac, Linux, Chrome OS, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.


This service supports UMROOT, which is the largest of several Windows Active Directory (AD) forests on campus. UMRoot is where users are created and both central and local units place their Active Directory (AD) objects for using the Windows infrastructure.


This form is to request 1:1 support for courses and projects for faculty and staff.