Popular Services

This Service supports inquiries about Artificial Intelligence (AI) tools on U-M Campus. Submit your AI tool questions using this form.

This service is a tool for requesting and authorizing access to administrative data in ITS-managed systems and applications. It is also used to remove access when an employee no longer has a business need for that access, such as when an employee changes roles or transfers to another unit.

This form can be used to request, update or remove access to TeamDynamix Ticketing applications

This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.

This service is support of inquiries not related to other ITS services which may include support of the customer's computing environment and referrals to other service providers.

This form is to request support for the TeamDynamix application. Requests submitted via this form are assigned to the team that includes the ITS U-M global administrators for TeamDynamix

This Service is to request assistance from the ITS Migrations and Scheduling team to manage jobs.

This form is to initiate onboarding a new employee to MiWorkspace Onbboarding includes the computing resources and access required to get started on their first day. The onboarding process provisions network access, personal and departmental storage, printing, and hardware with appropriate software (if needed). The onboarding process and form is available to units who subscribe to the MiWorkspace service.

Use this form to request an exception to a policy or standard.

This form must be completed by the current owner's unit HR representative (if the current owner is a former employee, the unit HR from their most recent U-M role).

For resources and information related to this form and process, refer to Access to Employee-Held Data for U-M Units.

Note: If the current owner of the data has access to it and they can cooperate with the access request, you must work with that owner to get access to the data instead of proceeding with this request form.

This form is to request assistance with Mcard Hardware including Printers and Cameras

This form is to request a TeamDynamix Dashboard be created, modified, and or pushed to TDX Technicians

University community members use their UMICH password when logging in to many services and systems at U-M. ITS operates the systems and provides support for this password. Previously this password has been known as the U-M Kerberos password, or the Level-1 password.

This form is for support with integrating applications directly with Okta, including issues with using the self-service Application Management and Provisioning (AMP) tool to set up your integration.

This service provides access to and support for advanced computing resources. ARC facilitates new and more powerful approaches to research challenges in fields ranging from physics to linguistics, and from engineering to medicine.

Have any question or support need regarding an Advanced Research Computing service or resource? Please reach out and get the support you need for Advanced Research Computing (ARC)

Learn about the ways to access support for ARC: How to access direct support from ARC https://teamdynamix.umich.edu/TDClient/30/Porta...

This form is to request user access to one of the HPC clusters (Great Lakes, Armis2, or Lighthouse).

This form is for the Tech Repair service to intake requests to repair devices purchased using university funds
Use this form to request for devices purchased using university funds

This service is a desktop support service that provides network connectivity to your computers and devices, delivery of software and security updates, printing, and access to a team of desktop support professionals. The service standardizes common desktop support work across campus, allowing units to focus on mission-critical technology.

This form for the Incommon Certificate Service is used to get your university unit set up to obtain and renew InCommon certificates through the CERTInext Dashboard.

Fill out and submit this form to get your university unit set up to obtain and renew InCommon certificates through the CERTInext Dashboard. Access to the CERTInext Dashboard requires that you always have two or more staff members who can manage your certificates. Requests for access are usually handled within two business days.

This service provides support for the University of Michigan's official identification card program. It covers creating, issuing, and tracking an MCard for individuals who are engaged in University business. The card creates the identification for the individual. Everyone within the university community is required to have a valid MCard.

This service is a virtual server environment managed by ITS. Subscribers may select either the core service, where they install and administer the operating system (OS), software, and applications, or a managed operating system at no additional cost, which allows a focus on managing applications instead of the OS

This service is software bundle that includes the core Google Apps of Email, Calendar, Docs, Sites, Contacts, and Chat as well as over 40 other apps designed to improve collaboration.

Use this form to request review of a vulnerability management exception, including delayed remediation,, false positive disputes, mitigated findings, recast/exclusion requests, or blocking/restoration issues. The Proactive team within ITS Information Assurance will review the request and may follow up for additional details, evidence, or risk mitigation information. For Exceptions for the installation of tenable please use the IT Policy and Standards Exception Form.

This Service provides both strategic counsel and effective communication, marketing, and public relations solutions, as well as tactical support to projects, strategic imperatives, ongoing services and leadership.

This Service provides an account which allows someone who does not have a U-M uniqname and UMICH password to authenticate to the U-M computing environment; to log in to the environment and be identified. It does not automatically authorize that person to use any services.