Popular Services

This Service is to request assistance from the ITS Migrations and Scheduling team to manage jobs.

This service is a tool for requesting and authorizing access to administrative data in ITS-managed systems and applications. It is also used to remove access when an employee no longer has a business need for that access, such as when an employee changes roles or transfers to another unit.

This service is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix can support IT management and support functions and has capabilities that provide general customer support or management of other non-IT functions like facilities and human resources too.

This form can be used to request, update or remove access to TeamDynamix Ticketing applications

This form is to initiate the voluntary offboarding of an employee from the MiWorkspace service. The offboarding process deprovisions network access, personal and departmental storage, printing, and hardware with appropriate software (if applicable). If the employee is moving to a different unit, their access will be appropriately updated.

If the offboarding is not voluntary and immediate termination of services is required the departments HR representative is required to call 4Help.

This service is support of inquiries not related to other ITS services which may include support of the customer's computing environment and referrals to other service providers.

This form is for the Tech Repair service to intake requests to repair devices purchased using university funds
Use this form to request for devices purchased using university funds

This form is to request user access to one of the HPC clusters (Great Lakes, Armis2, or Lighthouse).

This service provides Voice over IP (VoIP) to Ann Arbor campus customers using Zoom software. This service also includes Zoom Call Queue, Auto Receptionist, and Shared Line groups.

This service provides access to and support for advanced computing resources. ARC facilitates new and more powerful approaches to research challenges in fields ranging from physics to linguistics, and from engineering to medicine.

Have any question or support need regarding an Advanced Research Computing service or resource? Please reach out and get the support you need for Advanced Research Computing (ARC)

Learn about the ways to access support for ARC: How to access direct support from ARC https://teamdynamix.umich.edu/TDClient/30/Porta...

This form must be completed by the current owner's unit HR representative (if the current owner is a former employee, the unit HR from their most recent U-M role).

For resources and information related to this form and process, refer to Access to Employee-Held Data for U-M Units.

Note: If the current owner of the data has access to it and they can cooperate with the access request, you must work with that owner to get access to the data instead of proceeding with this request form.

This form is to request a TeamDynamix Desktop be created, modified, and or pushed to TDX Technicians

This form is to request support for the TeamDynamix application. Requests submitted via this form are assigned to the team that includes the ITS U-M global administrators for TeamDynamix

Use this service to request approval of an exception to continue using phone call and SMS methods for DUO authentication.

University community members use their UMICH password when logging in to many services and systems at U-M. ITS operates the systems and provides support for this password. Previously this password has been known as the U-M Kerberos password, or the Level-1 password.

This service is a high-capacity, reliable, secure, and fast storage solution. It is tuned for large files (which corresponds roughly to be files in 1 megabyte in size or larger), but it is still capable of efficiently storing small files, such as: word documents, spreadsheets, image files, etc. Turbo enables investigators across the University of Michigan to store and access data needed for their research via a local host in a lab or our High Performance Computing Clusters, such as: Great Lakes, Lighthouse, and Armis 2. Additionally, it supports the storing of sensitive data on HIPAA compliant systems, such as the Armis 2 cluster managed by ARC-TS.

This service is a desktop support service that provides network connectivity to your computers and devices, delivery of software and security updates, printing, and access to a team of desktop support professionals. The service standardizes common desktop support work across campus, allowing units to focus on mission-critical technology.

This service is an all-in-one Software as a Service.  This offering is not intended to replace Google as the primary productivity tool for U-M academic campuses.
U-M Microsoft Office 365 is available to current UM faculty, staff, students, sponsored affiliates, and emeritus with regular (not temporary) uniqnames. Alumni and retirees are not included in the university's licensing terms with Microsoft.
Collaboration & Learning:
- Productivity (Word, Excel, PowerPoint, OneNote)
- OneDrive
- SharePoint Online
- Forms
Classroom Tools:
- OneNote Class Notebook
More Inclusive Classrooms:
- Learning Tools
- Accessibility Checker
- Office Lens
Game Based Learning:
- Minecraft Education Edition

This form is to initiate onboarding a new employee to MiWorkspace Onbboarding includes the computing resources and access required to get started on their first day. The onboarding process provisions network access, personal and departmental storage, printing, and hardware with appropriate software (if needed). The onboarding process and form is available to units who subscribe to the MiWorkspace service.

This form is used to request to add a service to the Sensitive Data Guide

This Service provides assistance with real time, walk-in support at no cost to you. Our student team partners with you to solve issues, find resources, and diagnose problems. Our goal is to help you feel informed and empowered to get the most from your technology.

This service is required of U-M students, faculty, and staff when they create their U-M uniqnames and passwords. Two-factor means that when you log in, you provide two proofs of your identity. At U-M, that means your password plus Duo. Alumni may choose to keep using or add Duo two-factor to protect their U-M accounts.

This form is for MiWorkspace customers to request assistance with purchasing computers and/or peripherals for customers

This service can be used to automatically back-up critical data stored on university-owned computers that isn't stored elsewhere. CrashPlan, the software powering the ITS Desktop Backup service, is designed to protect your data files, allowing you to restore your content to a repaired or replaced computer in case of theft or a hard drive crash.

For Desktop Backup (CrashPlan) support, please visit https://its.umich.edu/computing/backup-storage/... or contact the ITS Service Center https://its.umich.edu/help

This form can be used to request a new group or remove an existing group. A new group will be created in both TeamDynamix and MCommunity.  The two groups will be synced.  Removal of an existing group only applies to TeamDynamix and group owner(s) are responsible for removing the group from MCommunity.