My Recently Visited Services
This service is a desktop support service that provides network connectivity to your computers and devices, delivery of software and security updates, printing, and access to a team of desktop support professionals. The service standardizes common desktop support work across campus, allowing units to focus on mission-critical technology.
University community members use their UMICH password when logging in to many services and systems at U-M. ITS operates the systems and provides support for this password. Previously this password has been known as the U-M Kerberos password, or the Level-1 password.
This form is to request an API be promoted from Test to Prod, or to update an existing API in production.
This service is a central file storage, sharing, and retrieval system for U-M faculty, staff and students. Also known as Institutional File System (IFS), AFS lets you access your documents and files from different computers at different locations.
For more info, see Andrew File System (AFS) on the ITS website: https://its.umich.edu/computing/backup-storage/afs
This service is managed by ITS Information Assurance. This is a for fee service provided to units on campus.
This Service is an MPathways module that records the university's financial transactions. It is a key part of the university's accounting system and is used to manage finances, track revenue and expenses, and generate financial reports.
For more info, see General Ledger Module on the ITS website.
This Service provides real time, walk-in support at no cost to you. Our student team partners with you to solve issues, find resources, and diagnose problems. Our goal is to help you feel informed and empowered to get the most from your technology.
This service provides an easy-to-use interface for users to quickly identify software they need, what is available to them across campus and from whom, and potential alternatives. An underlying central database houses information for administrators to track software licenses to better manage cost, visibility, compliance, and security around these titles at both the central and unit level.
This service unifies cloud video conferencing, simple online meetings, group messaging, and provides the option for meeting recordings. Zoom offers high quality video, audio, and wireless screen-sharing across Windows, Mac, Linux, Chrome OS, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.
This Service provides assistance with real time, walk-in support at no cost to you. Our student team partners with you to solve issues, find resources, and diagnose problems. Our goal is to help you feel informed and empowered to get the most from your technology.
This service provides U-M researchers with high performance, secure and flexible computing environments enabling the analysis of sensitive data sets restricted by federal privacy laws, proprietary access agreements, or confidentiality requirements.
This Service provides assistance or collaboration with making information technology (websites, documents, media) accessible to work towards meeting the requirements of the EIT Accessibility Standard Practice Guide on campus.
This service is an open source web application designed to help manage and document computer networks.NetBox was developed specifically to address the needs of network and infrastructure engineers.
Optery is a third-party vendor that removes personal information from the internet. Optery works with data brokers to remove an individual’s data on their behalf. It also provides a user-friendly dashboard to track progress. A fully established U-M service will allow for a federated/unit-based admin and budget model.
Use this link to access the form to submit a Focus on Excellence Award or ITS Difference Award.
This form is for the Tech Repair service to intake requests to repair devices purchased using university funds
Use this form to request for devices purchased using university funds
This form is to request support for managing Active Directory accounts including issues with existing accounts, password resets, creating new accounts, and disabling or deleting accounts. If there are multiple inactive UMROOT accounts that need to remain active, please include all accounts in one ticket, as opposed to submitting a ticket for each account.
This form is to request a new, modify, or delete MiDesktop, a virtual desktop infrastructure environment managed by ITS.
This service is used to locate devices on the network and where they are connected using MAC or IP address. Search by device vendor, switch, IP address, MAC address, or generate a report of used and unused IP addresses in a subnet.
This service is a web application that serves as the gateway to U-M’s administrative information systems and dozens of U-M campus resources. It provides links to systems and websites used by members of the university community, including U-M students and their parents/family, prospective students, faculty, staff, alumni, retirees, and some sponsored affiliates.
This service is an all-in-one Software as a Service. This offering is not intended to replace Google as the primary productivity tool for U-M academic campuses.
U-M Microsoft Office 365 is available to current UM faculty, staff, students, sponsored affiliates, and emeritus with regular (not temporary) uniqnames. Alumni and retirees are not included in the university's licensing terms with Microsoft.
Collaboration & Learning:
- Productivity (Word, Excel, PowerPoint, OneNote)
- OneDrive
- SharePoint Online
- Forms
Classroom Tools:
- OneNote Class Notebook
More Inclusive Classrooms:
- Learning Tools
- Accessibility Checker
- Office Lens
Game Based Learning:
- Minecraft Education Edition
This service offers evaluations to explore high-tech accommodation options. These can improve technology use for people with short- or long-term disabilities. Our service is available to U-M students and staff who are not covered by other services. Training and problem solving help is also available. We have many years of experience recommending solutions. There is no charge.
To make an appointment or ask a question, please fill out the form below.
This service can be used to automatically back-up critical data stored on university-owned computers that isn't stored elsewhere. CrashPlan, the software powering the ITS Desktop Backup service, is designed to protect your data files, allowing you to restore your content to a repaired or replaced computer in case of theft or a hard drive crash.
For Desktop Backup (CrashPlan) support, please visit https://its.umich.edu/computing/backup-storage/... or contact the ITS Service Center https://its.umich.edu/help
This service is a tool for requesting and authorizing access to administrative data in ITS-managed systems and applications. It is also used to remove access when an employee no longer has a business need for that access, such as when an employee changes roles or transfers to another unit.