My Recently Visited Services

This form is to make requests, address issues or provide general feedback related to the Rapid Time Entry (RTE) and BIll of Materials (BOM) applications being rolled out 9/1/2020. These applications run on the same framework as the current Service Request System (SRS)

This form is to request assistance with Mcard Hardware including Printers and Cameras

This service is a tool that enhances workgroup communications. It provides a platform for individuals and groups to chat live online and keep conversations organized and accessible from anywhere, anytime.

This service provides support for the University of Michigan's official identification card program. It covers creating, issuing, and tracking an MCard for individuals who are engaged in University business. The card creates the identification for the individual. Everyone within the university community is required to have a valid MCard.

This Service is used by the U-M Benefits Office to manage benefit services for U-M faculty and staff and retired faculty and staff. 

Looking for verification of Insurance? Contact the Shared Services Center to request a letter by sending an email to sharedservices@umich.edu. You’ll receive a personalized letter for your auto insurance carrier within 10 business days. For more information on the Shared Services Center, please see https://ssc.umich.edu/

This form is to request a TeamDynamix Dashboard be created, modified, and or pushed to TDX Technicians

This form for the Incommon Certificate Service is used to get your university unit set up to obtain and renew InCommon certificates through the InCommon Certificate Manager (ICM) web application. Access to the ICM web app

Fill out and submit this form to get your university unit set up to obtain and renew InCommon certificates through the InCommon Certificate Manager (ICM) web application. Access to the ICM web app requires that you always have two or more staff members who can manage your certificates. Requests for access are usually handled within two business days.

This Service is an MPathways module that allows the university to bill, record, and track payments for sponsored research and centralized general receivables.

For more info, see Accounts Receivable & Billing Module on the ITS website.

This service is a cloud file storage option that provides automatic back-up and is readily accessible from any device

This service is U-M’s cloud-based media streaming service. This content management service helps organize, catalog, share, search, and publish multimedia content.​​​​​​​This form is for MiVideo customers to request assistance

This service is voicemail for users transitioning from Traditional or VoIP phone systems. It is currently only in use on the Ann Arbor campus, since Dearborn and Flint campuses have fully transitioned to Zoom Phone which has voicemail included. Unity voicemail service will retire when the Telephone upgrade project is completed.

This service is an MPathways module that is used to track and maintain information about the university’s assets, including their identification, acquisition data, current status, and financial data. This module allows users to update the description, location, and unit contact information for assets belonging to their department(s).

For more info, see Asset Management Module on the ITS website.

This service uses a scanner that is is effective at finding weaknesses in web applications, such as SQL injection, cross-site scripting, and authentication bypass vulnerabilities. The scanner crawls a given web application, checking for problems across web servers, proxy servers, web applications, and other web services. After a scan completes, IA provides a report detailing any concerns discovered and recommendations for remediation.

This service offers evaluations to explore high-tech accommodation options. These can improve technology use for people with short- or long-term disabilities. Our service is available to U-M students and staff who are not covered by other services. Training and problem solving help is also available. We have many years of experience recommending solutions. There is no charge.

To make an appointment or ask a question, please fill out the form below.

University community members use their UMICH password when logging in to many services and systems at U-M. ITS operates the systems and provides support for this password. Previously this password has been known as the U-M Kerberos password, or the Level-1 password.

The U-M Net Hotspot service provides a robust ITS-managed router, which offers end users: A connection to the internet and specific campus network resources in locations where U-M Net is not available, wired, powered network ports for client devices

This service supports researchers with grants that require the purchase of computing hardware. Lighthouse allows researchers to place their own hardware within the ARC-TS HPC Slurm environment. This is a dedicated HPC cluster.

This form must be completed by the current owner's unit HR representative (if the current owner is a former employee, the unit HR from their most recent U-M role).

For resources and information related to this form and process, refer to Access to Employee-Held Data for U-M Units.

Note: If the current owner of the data has access to it and they can cooperate with the access request, you must work with that owner to get access to the data instead of proceeding with this request form.

This Service allows faculty, staff, students, sponsored affiliates, and guests to communicate through wireless local area networks on laptops, tablets, cellular phones, and other devices. ITS supports four wireless networks on campus, MWireless, MSetup, MGuest, and eduroam. The current standard for wireless connections is 802.11ac which typically provides connectivity between 100-200Mbps.

This service can be used to automatically back-up critical data stored on university-owned computers that isn't stored elsewhere. CrashPlan, the software powering the ITS Desktop Backup service, is designed to protect your data files, allowing you to restore your content to a repaired or replaced computer in case of theft or a hard drive crash.

For Desktop Backup (CrashPlan) support, please visit https://its.umich.edu/computing/backup-storage/... or contact the ITS Service Center https://its.umich.edu/help

This service is software bundle that includes the core Google Apps of Email, Calendar, Docs, Sites, Contacts, and Chat as well as over 40 other apps designed to improve collaboration.

This service creates a secure, encrypted connection between your device and the U-M network and enables access to university resources from untrusted networks.

This form is for new subscriptions or to update a current Amazon Web Services at U-M subscriptions

This form is to request a new AFS group that can be used to host web sites with ITS web servers that mount AFS.

This Service provides both strategic counsel and effective communication, marketing, and public relations solutions, as well as tactical support to projects, strategic imperatives, ongoing services and leadership.