My Recently Visited Services
University community members use their UMICH password when logging in to many services and systems at U-M. ITS operates the systems and provides support for this password. Previously this password has been known as the U-M Kerberos password, or the Level-1 password.
This service provides anti-virus/anti-malware, along with industry-leading threat detection and mitigation capabilities that provide protection for U-M owned machines against ransomware and other malicious attacks. In addition, Falcon provides a tenant/sub-tenant model that allows interested units to have Falcon console access to review and respond to cyber threat detections within their units
Enhanced Endpoint Protection powered by CrowdStrike Falcon
Use this form for support requests or to add/remove unit IT staff access to the Falcon console.
This form can be used to request changes to ITS managed four Network Firewalls:
1. Data Center Firewalls - Cisco ASA (ASB and MACC)
2. NGFW Firewalls - Palo Alto (Campus Users and Staff Networks)
3. Distributed Firewall - VMware NSX (MiServer)
4. Legacy Customer Firewalls - Cisco ASA/FirePower
When you submit a request by using the form, your request is routed directly to the team responsible for reviewing, approving, and implementing your change to the firewall. Once you submit the request, you will receive a confirmation email. Within 3 business days, you will receive a second email when the request is completed. If this change needs to be implemented immediately, after submitting this form please contact the ITS Service Center at 734-764-HELP.
This service provides access to and support for advanced computing resources. ARC facilitates new and more powerful approaches to research challenges in fields ranging from physics to linguistics, and from engineering to medicine.
Have any question or support need regarding an Advanced Research Computing service or resource? Please reach out and get the support you need for Advanced Research Computing (ARC)
Learn about the ways to access support for ARC: How to access direct support from ARC https://teamdynamix.umich.edu/TDClient/30/Porta...
This service provides Voice over IP (VoIP) to Ann Arbor campus customers using Zoom software. This service also includes Zoom Call Queue, Auto Receptionist, and Shared Line groups.
This service supports the design and build new or upgrades of network services.
This service is a tool for requesting and authorizing access to administrative data in ITS-managed systems and applications. It is also used to remove access when an employee no longer has a business need for that access, such as when an employee changes roles or transfers to another unit.
This Form is to request assistance or provide feedback on the Mobile Application of the MPrint service. MPrint is designed to provide a simpler way to print, by taking advantage of Follow Me Printing.
With the MPrint Mobile App, you are able to:
- Upload docs to Follow Me from your phone.
- Release Follow Me jobs to any printer on campus with a yellow MPrint print queue label.
- Delete jobs from the Follow Me queue.
- Detect printers near you to release your print job.
This service is a high-capacity, reliable, secure, and fast storage solution. It is tuned for large files (which corresponds roughly to be files in 1 megabyte in size or larger), but it is still capable of efficiently storing small files, such as: word documents, spreadsheets, image files, etc. Turbo enables investigators across the University of Michigan to store and access data needed for their research via a local host in a lab or our High Performance Computing Clusters, such as: Great Lakes, Lighthouse, and Armis 2. Additionally, it supports the storing of sensitive data on HIPAA compliant systems, such as the Armis 2 cluster managed by ARC.
This Service is a campus-wide, AI-enabled workflow automation service that uses intelligent AI workflows to orchestrate complex, multi-step business processes. It will connect to various campus and cloud applications using low-code integrations, enabling non-developers to quickly create and deploy AI automations. These AI workflows will be able to interpret input, determine the next steps, and select the appropriate actions or tools
This service creates a secure, encrypted connection between your device and the U-M network and enables access to university resources from untrusted networks.
This form is to initiate the voluntary offboarding of an employee from the MiWorkspace service. The offboarding process deprovisions network access, personal and departmental storage, printing, and hardware with appropriate software (if applicable). If the employee is moving to a different unit, their access will be appropriately updated.
If the offboarding is not voluntary and immediate termination of services is required the departments HR representative is required to call 4Help.
This Service supports network firewalls, which are security devices used to stop or mitigate unauthorized access to private networks connected to the Internet.
This service is available through data jacks in offices, classrooms, lab spaces, and other areas. The current standard for wired connections is 1Gbps to the telecommunication closet.
This service is the University of Michigan’s web-based learning and information center, it offers a variety of learning activities to support operational users, compliance requirements, and professional development. The learning catalog includes training from ITS, Organizational Learning, Environment, Health and Safety (EHS), PEERRS, the Shared Services Center, Treasurer’s Office, and more.
This Service is used by the U-M Benefits Office to manage benefit services for U-M faculty and staff and retired faculty and staff.
Looking for verification of Insurance? Contact the Shared Services Center to request a letter by sending an email to sharedservices@umich.edu. You’ll receive a personalized letter for your auto insurance carrier within 10 business days. For more information on the Shared Services Center, please see https://ssc.umich.edu/
This form is for the Tech Repair service to intake requests to repair devices purchased using university funds
Use this form to request for devices purchased using university funds
This service is an advanced, offensive form of security testing designed to provide a deep technical analysis of a target environment’s vulnerability to exploitation and attack, also called pen testing and ethical hacking. A skilled security professional will explore a combination of approaches to discover weaknesses that a hacker could exploit.
This service is an all-in-one Software as a Service. This offering is not intended to replace Google as the primary productivity tool for U-M academic campuses.
U-M Microsoft Office 365 is available to current UM faculty, staff, students, sponsored affiliates, and emeritus with regular (not temporary) uniqnames. Alumni and retirees are not included in the university's licensing terms with Microsoft.
Collaboration & Learning:
- Productivity (Word, Excel, PowerPoint, OneNote)
- OneDrive
- SharePoint Online
- Forms
Classroom Tools:
- OneNote Class Notebook
More Inclusive Classrooms:
- Learning Tools
- Accessibility Checker
- Office Lens
Game Based Learning:
- Minecraft Education Edition
This service is managed by ITS Information Assurance. This is a for fee service provided to units on campus.
This service is support of the university’s online catalog ordering system, which allows you to browse prices and product specifications and create orders for many U-M contracted suppliers.
This service manages the design, construction, support and maintenance of indoor and outdoor cellular infrastructure across campus, maintains partnerships with cellular service providers, and provides support to campus for LTE, 5G, and Wi-Fi Calling solutions. The service also offers radiofrequency (RF) surveying, cellular device/plan selection and spectrum management/allocation consulting.
For other questions, please reach out to your Infrastructure Project Manager https://its.umich.edu/enterprise/business-servi...
This form is to request 1:1 support for courses and projects for faculty and staff.