My Recently Visited Services
This service is an MPathways module that is used to track and maintain information about the university’s assets, including their identification, acquisition data, current status, and financial data. This module allows users to update the description, location, and unit contact information for assets belonging to their department(s).
For more info, see Asset Management Module on the ITS website.
This form is to request that the ITS Service Support team remove sensitive data such as Social Security Numbers from TeamDynamix tickets
This form allows units to add a Security Unit Liason (SUL) assignment, remove SUL assignment, or replace an SUL assignment
This form is to request access to or remove access from TeamDynamix ticket and survey data views for reporting external to TeamDynamix. You must have access to TeamDynamix already in order to request access to the ticket or survey data to use with other reporting applications. The request has an approval workflow and provides access to the same ticket or survey data the user can access in TeamDynamix.
This service works with the University of Michigan community to ensure that U-M information technology policies and guidelines are followed and responds to reports of abuse and misuse of U-M IT resources. Receiving and investigating reports of U-M technology and information policy violations as they pertain to U-M-provided resources. Supporting problem-solving and providing guidance for handling IT policy-related matters. Providing IT policy interpretation and information to help students, faculty, and staff understand university and departmental policy, including the responsible use of shared resources. As necessary and appropriate, supporting Freedom of Information Act (FOIA), eDiscovery, and approved U-M investigatory matters.
This service is a software-based conference room system that provides a streamlined experience for audio conferencing, wireless screen sharing, and video conferencing using the Zoom platform. Users of a Zoom Room can launch scheduled Zoom meetings with a single press of a button. This makes it easy to combine in-person and virtual guests in a simple, no-hassle hybrid meeting experience.
This Service is the ITS-supported, centralized org for units to house their CRM-focused business processes. ITS, via the Salesforce Center of Excellence (SFCOE) team, consults with units to scope and build the org as well as provide ongoing support and governance.
Participation in the ITS Enterprise Salesforce org brings centralized infrastructure such as data integrations with institutional data sources, managed backup, and disaster recovery.
This form is for support with account recovery, including issues with self-service identity verification using Persona.
This service is voicemail for users transitioning from Traditional or VoIP phone systems. It is currently only in use on the Ann Arbor campus, since Dearborn and Flint campuses have fully transitioned to Zoom Phone which has voicemail included. Unity voicemail service will retire when the Telephone upgrade project is completed.
This form is for use to request limited support on Saturday for Faculty, Staff and Students trying to log into Okta. If you have a uniqname and you know your password but you are still unable to login, please request our help.
This Service fosters a unified "One ITS" culture that nurtures personal and professional growth, and adapts fluidly within the ever-changing technological landscape.
This web form will create a ticket for phone service support and Service Request System (SRS)
related requests and inquiries.
This service is used by network services teams to track network equipment that is in production.
This service is a bundled remote computing service that provides cloud computing infrastructure over the Internet with storage, bandwidth and customized support for application programming interfaces (API).
This Service is a suite of products & services that includes application hosting, cloud computing, database services and more.
Google Cloud Platform (GCP) at U-M is offered to current faculty and staff only
This service is support of inquiries not related to other ITS services which may include support of the customer's computing environment and referrals to other service providers.
This form is to request 1:1 support for courses and projects for faculty and staff.
This service relays mail on behalf of other machines, devices, and applications that require an ""outbound mail server"" and are unable to use authenticated SMTP—that is, that are unable to use smtp.mail.umich.edu.
The mail relay service is not intended for use by personal workstations or applications that support authenticated SMTP. It is also not intended for relaying unofficial, unsolicited bulk mail."
This form is used to designate a customer as a VIP or to remove a customer's VIP status. By default, all Faculty, and members of the "3D list" are VIP by default. The MiWorkspace Service needs to identify additional customers as VIPs.
NOTE: This is not Executive support. Select the ITS-MiWorkspace Executive Support form for VIP support changes.
This service is a collection of integrated cloud services that developers and IT professionals use to build, deploy, and manage applications through a global network of data centers. Azure allows the freedom to build and deploy where you want, using the tools, applications, and frameworks of your choice.
Internal to ITS, this Service is to request assistance from the Infrastructure Performance Support Analyst (PSA) team, whch helps ITS customers use and understand technologies by providing change management, communication, technical training, and support. The team also manages small projects or collaborates with service leaders to launch new services or help users adopt the change in existing services.
This service is an all-in-one Software as a Service. This offering is not intended to replace Google as the primary productivity tool for U-M academic campuses.
U-M Microsoft Office 365 is available to current UM faculty, staff, students, sponsored affiliates, and emeritus with regular (not temporary) uniqnames. Alumni and retirees are not included in the university's licensing terms with Microsoft.
Collaboration & Learning:
- Productivity (Word, Excel, PowerPoint, OneNote)
- OneDrive
- SharePoint Online
- Forms
Classroom Tools:
- OneNote Class Notebook
More Inclusive Classrooms:
- Learning Tools
- Accessibility Checker
- Office Lens
Game Based Learning:
- Minecraft Education Edition
This service provides end-to-end lifecycle management of iOS devices. The platform offers the ability to deploy, upgrade, configure, and manage iOS within the limits of the Apple MDM API, as well as deploy software titles purchased via the Apple Volume Purchase Program.