Not Receiving Google Chat Notifications

Environment

Google Chat, desktop computer

Issue

I am not receiving Chat notifications and would like to. 

Resolution

Check Chat notification settings

  1. Open Chat
  2. At the top right, click Settings  > Settings
  3. Under Web and desktop, Mobile, and Email, make sure notifications are on
  4. Close Settings
  5. Next to a person or room, point to Notifications off and click More. Then select Turn on notifications
  6. Make sure you didn't snooze notifications

Check computer notification settings

Apple Mac

  1. In the top left, click Apple > System Preferences > Notifications
  2. On the left menu, locate and click Chat
  3. Select an alert style and other notification settings

Microsoft Windows

  1. In the Windows search box, enter Notifications and select Notifications & actions
  2. Under Notifications, select Get notifications from apps and other senders and any other options

Check browser notification settings

Note: Notifications won't show in the navigation bar

Chrome Browser

  1. On the left side of the address bar, click Secure > Site Settings > Notifications
  2. Click Down arrow  > Allow

Mozilla Firefox

  1. At the top, in the blue banner, click Turn on desktop notifications
  2. Click Allow Notifications

Apple Safari

  1. At the top, in the blue banner, click Turn on desktop notifications
  2. Click Allow

Additional Information

For the most up-to-date information please visit the following website: https://support.google.com/chat/answer/9169357?co=GENIE.Platform%3DDesktop&hl=en

Details

Article ID: 3167
Created
Thu 7/16/20 10:21 AM
Modified
Thu 7/16/20 1:28 PM