Environment
Google Chat, desktop computer
Issue
I am not receiving Chat notifications and would like to.
Resolution
Note: Email reminders apply to messages that you haven't read after 12 hours. They are not sent for @mentions.
Check Chat notification settings
Website and Desktop App
- Open Chat
- At the top right, click Settings > Settings
- Under Web and desktop, Mobile, and Email, make sure notifications are on
- Close Settings
- Next to a person or room, point to Notifications off and click More. Then select Turn on notifications
- Make sure you didn't snooze notifications
Gmail Chat
- Open the Gmail Chat and Meet settings
- Click the "Manage chat settings" button. (Note: This is only an option if the Chat window is enabled in Gmail.)
- Ensure "Allow chat notifications", "Open chat pop-ups for new messages", and "Play notifications sounds" is enabled.
- Click the "Show an example" button to show a test notification. (Note: This button is only available if all other Google Chat windows are closed.)
- Clear cache & cookies if the test notification appears, but chat notifications are still not being received.
- If the test notification doesn't appear, proceed to checking computer and browser notification settings below.
If you haven't received notifications for a Chat space, check your notification settings for that specific space (as they can be adjusted at that level from the space settings).
Check computer notification settings
Apple Mac
- In the top left, click Apple > System Preferences > Notifications
- On the left menu, locate and click Chat
- Select an alert style and other notification settings
Microsoft Windows
- In the Windows search box, enter Notifications and select Notifications & actions
- Under Notifications, select Get notifications from apps and other senders and any other options
Check browser notification settings
Note: Notifications won't show in the navigation bar
Chrome Browser
- On the left side of the address bar, click Secure > Site Settings > Notifications
- Click Down arrow > Allow
Mozilla Firefox
- At the top, in the blue banner, click Turn on desktop notifications
- Click Allow Notifications
Apple Safari
- At the top, in the blue banner, click Turn on desktop notifications
- Click Allow
Additional Information
For the most up-to-date information please visit the following website: https://support.google.com/chat/answer/9169357?co=GENIE.Platform%3DDesktop&hl=en
Need additional information or assistance? Contact the ITS Service Center.