Environment
Mozilla Firefox, Mac or Windows
Issue
Clearing potentially corrupted cache, cookies, or other temporary internet files from the Firefox browser.
Resolution
If you have multiple Firefox windows or tabs open, close all but one.
- Mac
- From the Firefox menu, choose Preferences
- Choose the Privacy & Security section
- Click the Clear Data button in the Cookies and Site Data section
- Select boxes for "Cookies and Site Data" and for "Cached Web Content"
- Click the Clear button
- Click Clear Now if you see a confirmation box
NOTE: It can take a few minutes to clear the cache depending on how long it has been accumulating.
- Windows
- From the Firefox menu, choose Settings
- Choose the Privacy & Security Section
- Select checkboxes for Cookies and Cache
- Click Clear Data
NOTE: It can take a few minutes to clear the cache depending on how long it has been accumulating.
Additional Information
Depending on the settings you choose to clear, after you clear cache and cookies:
- Some settings on sites will be deleted
- For example, if you were signed in, you’ll need to sign in again, so make sure you know your login information
- Sites can load slowly because content needs to load again
- You can lose your browsing history
For more information, please see "Why is it Necessary to Clear Cache and Cookies (or Temporary Internet Files) from Browsers" in this knowledge base.
Need additional information or assistance? Contact the ITS Service Center.