Troubleshooting Installation of JAWS, ZoomText, or Fusion

Environment

Windows 10 / 11

Issue

You receive an unexpected notification that your JAWS, ZoomText, or Fusion license has expired., after having recently installed a new version.

Resolution

This is probably because the installation process for these products does not remove the old version.

  • Remove the old version and reinstall the new one. 

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

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