Google: Adding/Removing Shared Drive Manager Reverted After 24 Hours

Environment

U-M Google, Drive, shared drives

Issue

I added/removed a Google shared drive Manager using the Google Drive interface, but the change was reverted after 24 hours (i.e., the Manager was removed or readded). How do I add/remove a Manager on my shared drive without this happening again?

Resolution

If your Google shared drive was created after January 3, 2023 or if it has been imported into the tool, you must use the ITS Shared Drive Manager tool to add/remove anyone with the Manager role. (This does not apply to other roles within the shared drive, such as Content Manager, which can still be changed within Google.)

If you attempt to add/remove a Manager from a shared drive within Google (via the Drive interface), the ITS Shared Drive Manager tool will revert that action within 24 hours so that what is in the tool aligns with what is in Google. Using the ITS Shared Drive Manager tool should eliminate frequent reversion of adding/removing Managers.

Learn more about managing and editing a Google shared drive.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

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Related Articles (3)

This article explains how to change a shared drive's information and membership.
This article provides information on removing access to files, folders, and shared drives for departing employees in Google Drive.
This article explains why the ITS Shared Drive Manager account is a Manager of your Google shared drive.