Dropbox: Problems Sharing With MCommunity Groups

Environment

U-M Dropbox, MCommunity

Issue

I shared a folder with an MCommunity group, but the group members cannot access the folder despite receiving an email invite.

Resolution

• Dropbox folders are shared with MCommunity groups using the group name, not the email address
• The MCommunity group should appear as a suggestion when typing the group's name
  • It will also show the number of group members under the group's name
• The group members will receive an email invitation to "Add" the folder in Dropbox
  • If a group member does not see the folder in Dropbox, they will need to check the Shared section in Dropbox at https://www.dropbox.com/share/folders and "Add" the folder
  • Once they "Add" the folder, it will show under All files

Note: Newly created MCommunity groups may take up to 24 hours to sync with U-M Dropbox.

Additional Information

Dropbox reads the MCommunity group email address as an individual account, instead of a group. This is why sharing using the email address will not work.

Mcommunity groups cannot be made owners of a Dropbox folder.

Need additional information or assistance? Contact the ITS Service Center.