Dropbox: Problems Sharing With MCommunity Groups

Environment

U-M Dropbox, MCommunity

Issue

I shared a folder with an MCommunity group, but the group members cannot access the folder despite receiving an email invite.

Resolution

  • Dropbox folders are shared with MCommunity groups using the group name, not the email address
  • The MCommunity group should appear as a suggestion when typing the group's name
    • It will also show the number of group members under the group's name
  • The group members will receive an email invitation to "Add" the folder in Dropbox
    • If a group member does not see the folder in Dropbox, they will need to check the Shared section in Dropbox at https://www.dropbox.com/share/folders and "Add" the folder
    • Once they "Add" the folder, it will show under All files

Note: Newly created MCommunity groups may take up to 24 hours to sync with U-M Dropbox.

Additional Information

Dropbox reads the MCommunity group email address as an individual account, instead of a group. This is why sharing using the email address will not work.

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 6623
Created
Wed 10/20/21 10:54 AM
Modified
Thu 2/10/22 11:25 AM

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This article provides instructions for sharing files and folders in Dropbox on the web, desktop, and mobile apps.