Google: Bookmarks Missing Due to New Chrome Profile

Environment

Google Chrome, U-M Google accounts

Issue

After logging in to Google Chrome with my U-M Google account, my bookmarks are missing, and a new Chrome profile has been created. How do I restore my bookmarks?

Resolution

To restore your bookmarks, you will need to switch back to the Chrome profile you were using before.

To switch your Chrome profile on a desktop computer:

  1. Open the Google Chrome browser.
  2. Click your Profile icon (i.e., the round image next to the three-dot menu icon) in the top right.
  3. Select the profile you were using previously under the Other Chrome profiles section.

Note: On both Android and iOS, you will have only one Chrome profile.

To transfer bookmarks to another Chrome profile:

  1. Open the Google Chrome browser.
  2. Click your Profile icon (i.e., the round image next to the three-dot menu icon) in the top-right, and ensure you are using the profile that contains the bookmarks you'd like to transfer.
    • If it is not the correct one, select the profile under the Other Chrome profiles section.
  3. Click the three-dot menu icon to the right of the Profile icon
  4. Hover over Bookmarks and lists in the drop-down menu, and select Bookmark manager.
  5. Click the three-dot menu icon in the upper-right corner of the Bookmarks page.
    • Note: This is not the same three-dot menu icon to the right of your Profile icon
  6. Select Export bookmarks from the drop-down menu and save the file to your computer.
  7. Click your Profile icon in the top right again and select the other Chrome profile to which you'd like to transfer your bookmarks.
  8. Click the three-dot menu icon to the right of the Profile icon.
  9. Hover over Bookmarks and lists in the drop-down menu, and select Bookmark manager.
  10. Click the three-dot menu icon in the upper-right corner of the page, select Import bookmarks, and open the bookmarks file you saved earlier.

You will now find your bookmarks under the Imported folder, but you can move everything around as needed.

Additional Information

For additional information or assistance, contact the ITS Service Center.

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