Environment
University of Michigan, Duo Two-Factor Authentication
Issue
Description of Duo notifications received when adding or removing a device from the self-service Duo Device Management.
Resolution
As of April 15, 2025, if you add or remove a device using the self-service Duo Device Management you will receive both a Duo Mobile App push notification and an email notification to verify that you initiated the change.
Push Notification (Duo Mobile App)
After adding or removing a device, you will receive a push notification via the Duo Mobile App.
- If you initiated the change, click Yes, this was me.
- If you did not initiate the change, click No, this wasn’t me. The device change will be canceled and a report will be sent to the ITS Duo team for investigation.
Email Notification
After adding or removing a device, you will receive an email notification.
- If you initiated the change, no action is required.
- If you did not initiate the change, click No, this wasn’t me. The device change will be canceled and a report will be sent to the ITS Duo team for investigation.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.
If you need help choosing a Duo two-factor authentication option that meets your needs, or encounter a disability-related barrier, contact the ITS Accessibility Team.