iPhone/iPad Mail - No Longer Receiving/Can't Send Emails with U-M Email

NOTICE

The ITS Collaboration Team recommends using only apps and clients created and supported by Google or web browsers to connect to U-M Google accounts. Third-party apps and clients are created by a group or company other than Google. Google does not support the use of third-party apps or incidents that might result from using them. For more information about using third-party apps to access U-M Google mail, please see Third-Party Mail Clients or Apps and U-M Google Mail.

Environment

iPhone/iPad, iPhone/iPad, iOS or MacOS Mail application

Issue

  • New emails are no longer appearing for the U-M email inbox in Mail
  • Unable to send emails from U-M email in Mail ("Cannot Send Mail The connection to the outgoing server...failed.")
  • When attempting to Share a resource using the Mail option with your U-M email, the recipient never receives the message

Resolution

These issues occur especially after a UMICH password reset, which logs you out of your U-M account across devices and applications. 

Due to the recommendation of the ITS Collaboration team, we are unable to offer advice for restoring access to the Apple Mail client.

Only apps and applications created and supported by Google, like the Gmail app or the interface used through web browsers to Google's mail app, are supported for connection to U-M Google. 

For instructions on setting up the Gmail app, please see Access U-M Google Email Through a Phone or Tablet

Need additional information or assistance? Contact the ITS Service Center.

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