Third-Party Mail Clients or Apps and U-M Google Mail

Environment

U-M Google Mail (Gmail)

(Applies to both individual email accounts and U-M Google Shared Accounts)

Issue

• How do I set up or configure a third-party mail client (e.g., Microsoft Outlook, Apple Mail, Thunderbird, etc.) to access my U-M Google Mail?
• How do I sign in to U-M Google Mail using a third-party mail client?

Resolution

Recommended Ways to Access U-M Gmail

ITS recommends using only clients/apps created and supported by Google to connect to U-M Google accounts.

• Access U-M Gmail via your web browser (at https://mail.umich.edu)
• Download and configure the Gmail mobile app on your phone or tablet

Thunderbird for Accessibility Needs

• Thunderbird can be used to accommodate accessibility needs for U-M Google users having issues with the web-based Gmail experience
• It is only recommended when needed for accessibility, as Google does not support the use of third-party clients like Thunderbird
• Refer to Setting up Third-Party Mail Client (Thunderbird) with U-M Google Mail for more information
• While ITS provides an easy way to configure Thunderbird, support for the day-to-day use of Thunderbird is not provided
• Thunderbird self-service support information can be found on Mozilla's support page

Other Third-Party Mail Clients

• You are not restricted from signing in and/or using third-party mail clients or apps (e.g., Apple Mail, Microsoft Outlook, etc.) with your U-M Gmail account
• However, ITS does not provide configuration assistance or additional support for using any third-party mail clients other than Thunderbird (mentioned above).

Additional Information

• For assistance or questions regarding third-party mail clients, please contact the specific vendor's help center
• For other topics, contact the ITS Service Center