Environment
U-M Dropbox, desktop app, mobile app
Issue
How do I remove/disconnect/unlink/logout of a connected computer and/or mobile device from my U-M Dropbox account?
Resolution
To remove/disconnect/unlink/logout of a connected device from your U-M Dropbox account:
- Log in to dropbox.umich.edu.
- Click your avatar in the lower-left corner, then select # devices connected from the drop-down menu.
- Alternatively, you can select Settings > Security to find this page.
- You can find the devices connected to your account listed under the Devices section.
- Click the trash can icon beside the device(s) you'd like to remove.
- Click Unlink in the confirmation pop-up.
- If you are disconnecting a computer (rather than a phone/tablet), you can check the "Delete files from University of Michigan Dropbox the next time this computer comes online" box to have any Dropbox files on that computer deleted remotely.
Once a device is removed, a new device can be added.
Additional Information
- There is a limit to how many devices can be connected to a U-M Dropbox account. You can connect up to five computers and five mobile devices to your account.
- To connect an additional device, you must remove an existing device from your account.
- If your U-M Dropbox account's device limit has been reached:
- You may encounter an error in the Dropbox desktop app stating "Interrupted Sign in."
- You may encounter an error in the Dropbox mobile app (iOS) stating "Sign-in failed" and an "error 401."
- Dropbox Help Center | How to view your devices and log out remotely
Need additional information or assistance? Contact the ITS Service Center.