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Errors When Attempting to View a Zoom Cloud Recording
Errors When Attempting to View a Zoom Cloud Recording
Tags
zoom
sharing
error
login
signin
cloud
recording
permission
view
Environment
U-M Zoom
Issue
When I attempt to view a Zoom cloud recording, it takes me to a Zoom sign-in page
When I attempt to view a Zoom cloud recording, I see a message: "You cannot view this recording. No permission."
Resolution
When I attempt to view a Zoom cloud recording, it takes me to a Zoom sign-in page
The recording settings require viewers to log in to a Zoom account in order to view the recording
Log in to your U-M Zoom account using SSO:
Click
Sign in with SSO
Enter
umich
in the Your company domain field (if you see Your company email instead, enter your @umich.edu email)
Sign in with U-M Weblogin
When I attempt to view a Zoom cloud recording, I see a message: "You cannot view this recording. No permission."
The recording settings limit who can view the recording, and the account you are currently signed in with is not permitted to view it
Ensure you are signed in with your U-M account:
Click the
square avatar
in the upper right corner of the screen, which may show a letter or may show a picture
If the account shown does NOT end in
@umich.edu:
Click
Sign Out
Navigate to https://zoom.umich.edu/meeting and sign in to your U-M account using U-M Weblogin
Try to access the recording again
If the account shown DOES end in @umich.edu, proceed to the next bullet
If you still cannot access the recording, but you think you should be able to, contact the host. They may need to
adjust the sharing settings
.
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Details
Article ID:
3318
Created
Thu 8/6/20 1:20 PM
Modified
Mon 1/11/21 1:54 PM
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Zoom Cloud Recording Processing Time
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Check out this knowledge base article I found in the University of Michigan knowledge base. https://teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=3318 Errors When Attempting to View a Zoom Cloud Recording