Errors When Attempting to View a Zoom Cloud Recording

Environment

U-M Zoom (not including Zoom for Health at U-M, as cloud recordings are not a feature in Zoom for Health at U-M)

Issue

• When I attempt to view a Zoom cloud recording, it takes me to a Zoom sign-in page
• When I attempt to view a Zoom cloud recording, I see a message: "You cannot view this recording. No permission."

Resolution

When I attempt to view a Zoom cloud recording, it takes me to a Zoom sign-in page

• The recording settings require viewers to log in to a Zoom account in order to view the recording
• Log in to your U-M Zoom account using SSO:
  • Click Sign in with SSO
  • Enter umich in the Your company domain field (if you see Your company email instead, enter your @umich.edu email)
  • Sign in with U-M Weblogin

When I attempt to view a Zoom cloud recording, I see a message: "You cannot view this recording. No permission."

• The recording settings limit who can view the recording, and the account you are currently signed in with is not permitted to view it
• Ensure you are signed in with your U-M account:
  • Click the square avatar in the upper right corner of the screen, which may show a letter or may show a picture
  • If the account shown does NOT end in @umich.edu:
    • Click Sign Out
    • Navigate to https://zoom.umich.edu/meeting and sign in to your U-M account using U-M Weblogin
    • Try to access the recording again
  • If the account shown DOES end in @umich.edu, proceed to the next bullet
• If you still cannot access the recording, but you think you should be able to, contact the host. They may need to adjust the sharing settings.

Additional Information