Giving Delegates Access to a Shared Google Mailbox

Environment

Google at U-M

Issue

To allow people to access a shared Google mailbox without having to give them the password of the shared account

Resolution

Note: These actions must be done by an owner who can log in directly to the shared account.

  • Log in to the shared mailbox using an incognito window or a different browser. 
    • Connect to to email.umich.edu in the incognito window or different browser
    • When prompted to log in, use the name of the shared account (ex: its-groupaccount) and the password for that account
  • Once logged into the shared account, grant delegate access to the person who needs to have delegate access to the shared mailbox.  

If you do not know the login to the shared account AND you are an owner of the shared account:

Contact the ITS Service Center for assistance

Non-owners cannot request password resets for shared accounts.

 

Additional Information

 

Details

Article ID: 181
Created
Mon 4/20/20 8:06 AM