Environment
Collaboration Services Shared Accounts
Issue
How to sign into a UM Google Shared Account.
Resolution
You can not sign into a Google Shared Account while you are also signed into your personal U-M Google account. If you try to sign into a Google Shared Account while also signed into your personal U-M Google account, it will loop you back to your personal U-M Google account.
- Open a private/incognito window or a different browser *SEE BELOW NOTE UNDER ADDITIONAL INFORMATION ABOUT CORE IMAGE DEVICES*
- Navigate to email.umich.edu
- When prompted to log in (at the weblogin screen), use the name of the Google Shared Account (ex: its-groupaccount) and the password for that account
- Special Note: Google Shared Accounts do not authenticate with Duo
- If you are encountering Duo, then you are authenticating using a uniqname instead of the Google Shared Account
- If you are an owner of the MCommunity group associated with the Google Shared Account and do not know the password, visit Google at U-M Request Form and select the following option: Request a password reset for an existing Google Shared Account.
- NOTE: Non-owners cannot request password resets for shared accounts
Note: Setting up delegation can make it easier to access some features. Please see Google: Add or Remove Delegation on Email for more information on how to set this up.
Additional Information
*REGARDING CORE IMAGE DEVICES* Core image devices no longer have incognito mode available to users. In order for users to sign into shared google accounts on core image devices they must either:
A.) Sign in via a different browser they don't use their personal UM account on
B.) Sign into chrome with multiple accounts
Need additional information or assistance? Contact the ITS Service Center.