Signing Into a Google Shared Account

Environment

Collaboration Services Shared Accounts

Issue

How to sign into a UM Google Shared Account.

Resolution

You can not sign into a Google Shared Account while you are also signed into your personal U-M Google account. If you try to sign into a Google Shared Account while also signed into your personal U-M Google account, it will loop you back to your personal U-M Google account.
  1. Open a private/incognito window or different browser
  2. Navigate to email.umich.edu
  3. When prompted to log in (at the weblogin screen), use the name of the Google Shared Account (ex: its-groupaccount) and the password for that account
    1. If you do not know the password AND you are an owner of the Google Shared Account, you can contact the ITS Service Center for assistance in resetting the password
      • Non-owners cannot request password resets for shared accounts

Note: Setting up delegation can make it easier to access some features. Please see Google: Add or Remove Delegation on Email for more information on how to set this up.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 8742
Created
Tue 8/23/22 1:42 PM
Modified
Wed 10/5/22 1:24 PM