Google: Log In to a Shared Account

Environment

U-M Google, Shared Accounts

Issue

How do I log in to my U-M Google Shared Account?

Resolution

To log in to your U-M Google Shared Account:

1. Open a Google Chrome incognito window (or a different browser's private window).
   • If you are on a CoreImage machine (via HITS/Michigan Medicine), incognito mode is no longer available. To sign into a Shared Account on a CoreImage machine, you must either:
     • Sign in using a different browser that doesn't use your individual U-M Google account.
     • Sign in to Google Chrome with multiple accounts.
2. Go to U-M Gmail.
3. Log in via U-M Sign In with the Shared Account's email address and UMICH password.
   • Shared Accounts do not require multi-factor authentication. If Okta prompts you to authenticate, refer to Google: Resolving Shared Account Issues with Okta Sign In for guidance.
   • If you own a Shared Account and do not know the password, refer to Google: Reset a Shared Account Password for instructions on resetting your password using the ITS Shared Account Manager tool.

We recommend configuring email delegation between the Shared Account and your individual U-M Google account to simplify access to certain features. Refer to Google: Add or Remove Email Delegation for more information.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.