Environment
Dropbox
Issue
When attempting to add an email address to a Dropbox folder, a message appears saying "This email isn't on your Dropbox team."
Resolution
This means that either the email address you are adding is not a U-M email or the person that the email belongs to hasn't logged into their U-M Dropbox for the first time yet.
- First, confirm that the email address is correct.
- If it's not correct, please share the file or folder with the correct email.
- If you confirm that the email is correct, please advise the person you are attempting to collaborate with to create their U-M Dropbox account following the instructions in our article "Create Your U-M Dropbox Account".
- Once their U-M Dropbox account is created and you are sharing with the verified correct email, you should be able to share the file/folder without error.
Note: Since the "Share folder" button will still be active, the email can be added anyway. You may need to remove the collaborator, save it, and then re-share the file/folder once the collaborator creates their U-M Dropbox.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.