Knowledge articles related to the University's implementation of Zoom.

Articles (179)

Access a Zoom Recording Via A Shared Link

In-depth instructions on how to log in and use a Zoom Recordings Link that was shared with you.

Add a Post-Meeting Survey to a Zoom Meeting

This article provides information about how to add a post-meeting survey to a Zoom meeting

Change Default Timezone in Zoom

How to change default timezone as well as timezone for single meetings

Check Current Version of Zoom Desktop App

Checking Current Version of Zoom Desktop App

Concurrent Zoom Meetings

Learn about starting more than one meeting at the same time.

Download My U-M Zoom Data (Recordings, Reports)

This article explains how to download your U-M Zoom data such as cloud recordings and meeting/webinar reports.

Eligibility for a U-M Zoom Account (Zoom Access)

Learn who is eligible for UM Zoom and who is not.

Generating Zoom Meeting Attendance Report as a Host

Instructions to generate Zoom meeting attendance report

Improving your Zoom Meeting by Reducing Data and Bandwidth Use

Learn a variety of methods to reduce bandwidth use and improve the connection of your Zoom meetings.

Information about Alternative Hosts and Co-Host in Zoom

Learn about the differences between Alternative Hosts and Co-Hosts in Zoom and how they relate to eachother.

Inviting Others to a Zoom Meeting

Instructions on how to invite people to a Zoom meeting both live and scheduled

Is Zoom Chat Available at U-M?

This article answers whether Zoom Chat is available at U-M and provides an explanation of the differences between Zoom Chat and in-meeting/in-webinar chat.

Managing Breakout Rooms in a Zoom Meeting

This article provides information on creating and managing breakout rooms while in a Zoom meeting.

Polling in a Zoom Meeting

Learn how to create and launch polls in Zoom before and during meetings.

Protect Content and Privacy in Zoom Cloud Recordings

This article provides information on which settings you should use to protect the content of and participants' privacy in your Zoom cloud recordings.

Reactions in a Zoom Meeting

Learn how to use reactions in a Zoom meeting

Record Meetings in Zoom and Save to Cloud or Local Computer (Zoom Recording)

This article explains how to record meetings in U-M Zoom and provides instructions for saving them to the cloud or to the user's local computer.

Sign in with SSO in Zoom

How make sure you are signed in to Zoom to attend meetings that are for authorized users.

Transfer Zoom Meetings to a New Host

Transferring already created Zoom Meetings to a new host.

Use Zoom at U-M for HIPAA / PHI

All Michigan Medicine, University Health Service (UHS), School of Dentistry, College of Pharmacy, and School of Nursing faculty, staff, and students will be automatically directed to the appropriate HIPAA-aligned instance of Zoom. Simply login to zoom.umich.edu.

Using the Zoom Poll/Quiz Library

This article explains what the Poll/Quiz Library feature is in Zoom.

Verify Zoom Account and Information

How to look up a customer's Zoom information using the ZoomInfo app?

What is Zoom Legacy Access?

This article explains what Zoom legacy access is, why it was granted, and why it is being taken away.

Zoom Assistant - Additional Zoom Desktop Window/Widget

This article explains what Zoom Assistant is and how to enable/disable it

Zoom Desktop Client

Learn how to use the Zoom Desktop Client

Zoom Feature Requests

How to request a new feature or give feedback to Zoom.

Zoom for Google Workspace Add-on Error When Scheduling for Others

This article provides troubleshooting instructions for when you receive the "Something went wrong. We're sorry, we've encountered an error processing your request." error while scheduling Zoom meetings for others using the Zoom of Google Workspace add-on.

Zoom Login Error "You cannot log into your Zoom account using this method"

How to resolve the "You cannot log into your Zoom account using this method. Contact your IT administrator for instructions." Zoom login error

Zoom Meeting Limited to 40 Minutes

What to do when your Zoom Meeting is limited to 40 minutes.

Zoom Rooms - Share Content option disabled

How to remove the error message 'This feature is not enabled' for sharing content specifically in a Zoom Room.

Zoom Rooms Upgrade 2/26/2022

An overview of changes and updates to the Zoom Rooms service and offerings as of 2/26/22.

Zoom Rooms Upgrade 5/21/2022

A brief overview of the changes users can expect from the most recent upgrade of their Zoom Room.

Zoom Rooms Upgrade April 2022

An overview of the updates and changes to the Zoom Rooms services as of April 2022.

Zoom Rooms Upgrade January 2022

An overview of updates and changes to Zoom Rooms services as of January 2022.

Zoom Screen Sharing Issues (Zoom Freezing, Black Screen, etc.)

This article provides suggestions for resolving computer issues that arise when screen sharing in Zoom.

Zoom Transcription Options

This article provides a list of transcription options for U-M Zoom.

Zoom Virtual Background

Learn how to use a virtual background in Zoom.

Zoom Whiteboard Feature (New in April 17, 2022) -- Not Yet Implemented at U-M

This article explains what the new Zoom Whiteboard feature is, why it isn't enabled for U-M Zoom, and alternatives.

Zoom: "This meeting ID is not valid" Error / Cannot Join Meeting

This article provides troubleshooting steps to assist with addressing a common error in U-M Zoom: "This meeting ID is not valid."

Zoom: Audio Transcription/Closed Captioning for Cloud Recordings

This article provides information regarding audio transcription/closed captioning for Zoom cloud recordings.

Zoom: Enable Live Transcription

This article provides information on enabling Live Transcription in U-M Zoom meetings/webinars.

Zoom: Failed to Schedule Meeting/Shared Access Permissions in Google Calendar

This article provides additional troubleshooting instructions for when you receive an error that states that "Shared Access Permissions" are not enabled.

Zoom: Meetings I Didn't Create are in My Zoom Account ("This is a calendar meeting")

This article explains what meetings in your U-M Zoom account titled "This is a calendar meeting" are and what to do about them.