Knowledge articles related to the University's implementation of Zoom.

Articles (201)

Access a Zoom Recording Via A Shared Link

In-depth instructions on how to log in and use a Zoom Recordings Link that was shared with you.

Add a Post-Meeting Survey to a Zoom Meeting

This article provides information about how to add a post-meeting survey to a Zoom meeting

Add an Existing Zoom Meeting to a Canvas Course

This article provides instructions for adding an existing Zoom meeting to a Canvas course.

Adding a File with Poll Questions to a Zoom Course Meeting in Canvas

This articles includes instructions for adding a file with poll questions to a Zoom course meeting in Canvas.

Adding or Removing Google Calendar Meetings from Zoom Desktop Client

This article explains how to connect or disconnect read/write permissions for Zoom from you Google Calendar.

Allow Others to Manage and Share Your Zoom Cloud Recordings and Meeting Reports

This article explains how to use the Scheduling Privileges feature in U-M Zoom to allow others to manage and share your cloud recordings.

Alternative Hosts Automatically Set Up for Zoom Meeting Unintentionally

This article covers typical scenarios that would cause someone to be automatically assigned as alternative host for a Zoom meeting

Assign a Delegate to Schedule Zoom Meetings for You (Zoom Scheduling Privileges)

This article provides information on how to assign someone as a delegate to schedule Zoom meetings for you.

Attendance and Poll Reports for Zoom in Canvas

This article provides information on how to access and use attendance and poll reports for the Zoom in Canvas integration.

Automatically Share Zoom Cloud Recording with Someone Else

This article provides options and instructions for automatically sharing Zoom cloud recordings with someone else.

Can HD be Enabled on My Zoom Account? 1080p

This article provides information on whether HD/Group HD can be enabled for a U-M Zoom account and/or U-M Zoom domain.

Can't Use Zoom through Canvas - Warning Message Displays

This article provides additional information on the warning message that may display when trying to access U-M Zoom through Canvas.

Change Default Timezone in Zoom

How to change default timezone as well as timezone for single meetings

Check Current Version of Zoom Desktop App

Checking Current Version of Zoom Desktop App

Create a Zoom Meeting With the Google Workspace Add-on

This article provides information on creating a Zoom meeting with the Google Workspace add-on.

Download My U-M Zoom Data (Recordings, Reports)

This article explains how to download your U-M Zoom data such as cloud recordings and meeting/webinar reports.

Eligibility for a U-M Zoom Account (Zoom Access)

This article provides information on who is eligible for a U-M Zoom account.

Enabling and Launching Polls in a Zoom Meeting (Including Advanced Polls and Quizzes)

Learn how to create and launch polls in Zoom before and during meetings.

Generating Reports for Previous Zoom Meetings

This article provides information on generating registration, polling, survey or Q&A reports in Zoom.

Generating Zoom Meeting Attendance Report as a Host

Instructions to generate Zoom meeting attendance report

Improving your Zoom Meeting by Reducing Data and Bandwidth Use

Learn a variety of methods to reduce bandwidth use and improve the connection of your Zoom meetings.

Information about Alternative Hosts and Co-Host in Zoom

Learn about the differences between Alternative Hosts and Co-Hosts in Zoom and how they relate to eachother.

Install the Zoom for Google Workspace Add-on

This article provides information on installing the Zoom for Google Workspace add-on.

Inviting Others to a Zoom Meeting in Progress

Instructions on how to invite people to a Zoom meeting in progress

Is Zoom Team Chat Available at U-M?

This article answers whether Zoom Chat is available at U-M and provides an explanation of the differences between Zoom Chat and in-meeting/in-webinar chat.

Joining a Google Meet in a U-M Zoom Room

Additional information about how to use a Zoom Room to join a Google Meet.

Joining a Microsoft Teams Meeting in a Zoom Room

This article teaches users how to join a Microsoft Team's meeting from their Zoom Room.

Joining a Webex meeting in a U-M Zoom Room

How to join a Webex Meeting from a U-M Zoom Room

Move a Zoom Course Meeting to a Different Course in Canvas

This article provides instructions for moving a Zoom meeting to a different course in Canvas.

Multiple Participants with Same Name in Zoom Meeting

This article provides context for why multiple participants in a zoom meeting may have the same name (which is different from their own).

Pre-assigning Breakout Rooms for a Zoom Meeting

This article provides guidance on pre-assigning breakout rooms for a U-M Zoom meeting, including tips and warnings.

Pre-Assigning Breakout Rooms for Zoom in Canvas

This article provides instructions for the different methods available for pre-assigning breakout rooms for Zoom meetings in Canvas

Protect Content and Privacy in Zoom Cloud Recordings

This article provides information on which settings you should use to protect the content of and participants' privacy in your Zoom cloud recordings.

Pull Reports for Meetings and Webinars in Zoom

This article provides instructions for pulling reports for Zoom meetings and webinars.

Reactions in a Zoom Meeting

Learn how to use reactions in a Zoom meeting

Record Meetings in Zoom and Save to Cloud or Local Computer (Zoom Recording)

This article explains how to record meetings in U-M Zoom and provides instructions for saving them to the cloud or to the user's local computer.

Remove a Delegate With Scheduling Privileges in Zoom

This article provides instructions for removing a delegate with scheduling privileges from your U-M Zoom account.

Schedule a Zoom Meeting for Someone Else to Host (Zoom Delegate, Zoom Scheduling Privilege)

This article provides information on how to schedule a Zoom meeting for someone else to host. (I.e., Zoom delegates and scheduling privileges.)

Schedule Appointments in Zoom with Canvas (Zoom LTI Easy Scheduler)

This article explains how both instructors and students can use Zoom's "LTI Easy Scheduler" feature in U-M Canvas to schedule and book appointments.

Security Settings for Zoom Meetings in Canvas

This article provides recommended security settings for your Zoom meetings in Canvas.

Sharing a Zoom Meeting Cloud Recording with Students in Canvas

This article provides information on sharing a Zoom cloud recording with students in Canvas.

Sign in with SSO in Zoom

How make sure you are signed in to Zoom to attend meetings that are for authorized users.

Transfer Zoom Meetings to a New Host

Transferring already created Zoom Meetings to a new host.

Turning Zoom Polls into Assignments in Canvas

This article provides information for how to turn polls from Zoom meetings into assignments in Canvas

Use Zoom at U-M for HIPAA / PHI

All Michigan Medicine, University Health Service (UHS), School of Dentistry, College of Pharmacy, and School of Nursing faculty, staff, and students will be automatically directed to the appropriate HIPAA-aligned instance of Zoom. Simply login to zoom.umich.edu.

Using Sign Language Interpretation in Zoom

This article summarizes the sign language interpretation feature in Zoom and links to Zoom's help article for additional information and instructions.

Using the Zoom Poll/Quiz Library

This article explains what the Poll/Quiz Library feature is in Zoom.

Verify Zoom Account and Information

How to look up a customer's Zoom information using the ZoomInfo app?

Zoom AI Companion Availability at U-M

This article explains that most Zoom AI (Companion) features are not available in the U-M Zoom instance.

Zoom App Marketplace Apps and Integrations for U-M Zoom

This article provides information on whether you can use third-party apps and integrations from the Zoom App Marketplace with U-M Zoom.

Zoom Assistant - Additional Zoom Desktop Window/Widget

This article explains what Zoom Assistant is and how to enable/disable it

Zoom Attendance Reports to Gradebook in Canvas

This article provides instructions for how to generate attendance reports for the Canvas Gradebook.

Zoom Authentication Exceptions: Allow Guests to Join a Zoom Meeting or Webinar

This article provides information on Zoom Authentication Exceptions to allow guests to join a Zoom meeting or webinar despite requiring authentication to join.

Zoom Canvas LTI 1.3 Features

This is an article that compiles the features that are unique to the Zoom LTI 1.3 for Canvas

Zoom Desktop Client

Learn how to use the Zoom Desktop Client

Zoom Error: "This meeting is for authorized attendees only"

This article provides guidance on the following Zoom error: "This meeting is for authorized attendees only."

Zoom Events Feature Unavailable in U-M Zoom/Charging for Zoom Virtual Events

This article provides information about the Zoom Events platform and its availability within the U-M Zoom environment. It also provides information about whether a user can charge for admission to an event hosted on Zoom within the U-M Zoom environment.

Zoom for Google Workspace Add-on Error When Scheduling for Others

This article provides troubleshooting instructions for when you receive the "Something went wrong. We're sorry, we've encountered an error processing your request." error while scheduling Zoom meetings for others using the Zoom of Google Workspace add-on.

Zoom for Home Availability with U-M Zoom

This article explains the availability of the Zoom for Home feature for U-M Zoom accounts.

Zoom H.323 Error Message on Conference Room AV Equipment

An explanation of available options now that Zoom CRC licenses have been retired from our Zoom tenant.

Zoom in Canvas on Firefox Error: Unauthorized, Session Expired

This article provides guidance on the following Zoom error when attempting to join a meeting in Canvas via the Firefox web browser: "Unauthorized. Sorry, your session was expired. Please refresh the page or login again."

Zoom Language Interpretation in Meetings and Webinars

Users who would like to include interpreters in their meetings or webinars now have the ability to enable language interpretation. However, translated captions, which is a feature within Zoom One is NOT a function that is available.

Zoom Linux Desktop Client Change to Signature Validation

Zoom is retiring the current key pair used to sign the Zoom desktop client for Linux, which customers can use to validate the Zoom desktop client.

Zoom Login Error "You cannot log into your Zoom account using this method"

How to resolve the "You cannot log into your Zoom account using this method. Contact your IT administrator for instructions." Zoom login error

Zoom Meeting Limited to 40 Minutes

What to do when your Zoom Meeting is limited to 40 minutes.

Zoom Notes (Not Currently Implemented at U-M)

This article provides information about the availability of the Zoom Notes feature in U-M Zoom.

Zoom Rooms - Share Content option disabled

How to remove the error message 'This feature is not enabled' for sharing content specifically in a Zoom Room.

Zoom Rooms Upgrade 2/26/2022

An overview of changes and updates to the Zoom Rooms service and offerings as of 2/26/22.

Zoom Rooms Upgrade 5/21/2022

A brief overview of the changes users can expect from the most recent upgrade of their Zoom Room.

Zoom Rooms Upgrade April 2022

An overview of the updates and changes to the Zoom Rooms services as of April 2022.

Zoom Rooms Upgrade January 2022

An overview of updates and changes to Zoom Rooms services as of January 2022.

Zoom Scheduler Chrome Extension and Zoom Scheduler Feature

This article provides guidance on whether to use the Zoom Scheduler Chrome extension or not. It also provides information about the Zoom Scheduler feature (separate from the extension) that is unavailable in our license.

Zoom Screen Sharing Issues (Zoom Freezing, Black Screen, etc.)

This article provides suggestions for resolving computer issues that arise when screen sharing in Zoom.

Zoom Transcription Options

This article provides a list of transcription options for U-M Zoom.

Zoom Whiteboard Feature (Not Currently Implemented at U-M)

This article explains what the new Zoom Whiteboard feature is, why it isn't enabled for U-M Zoom, and alternatives.

Zoom: "This meeting ID is not valid" Error / Cannot Join Meeting

This article provides troubleshooting steps to assist with addressing a common error in U-M Zoom: "This meeting ID is not valid."

Zoom: Add an Alternative Host to a Meeting

This article provides information on how to set someone as an alternative host for a meeting in Zoom.

Zoom: Apps have real-time access to your information in this meeting

This article provides context to the following Zoom message you may see when joining a meeting: "Apps have real-time access to your information in this meeting."

Zoom: Audio Transcription/Closed Captioning for Cloud Recordings

This article provides information regarding audio transcription/closed captioning for Zoom cloud recordings.

Zoom: Enable Live Transcription

This article provides information on enabling Live Transcription in U-M Zoom meetings/webinars.

Zoom: Failed to Schedule Meeting/Shared Access Permissions in Google Calendar

This article provides additional troubleshooting instructions for when you receive an error that states that "Shared Access Permissions" are not enabled.

Zoom: Hosting Concurrent Meetings

This article provides information on the ability to host concurrent meetings in Zoom and subsequent limitations.

Zoom: Join Meeting from Google Calendar Invite

This article explains how to join a Zoom meeting from a Google Calendar invite.

Zoom: Managing Breakout Rooms in a Meeting

This article provides information on creating and managing breakout rooms while in a Zoom meeting.

Zoom: Managing Gesture Recognition

This article provides instructions for how to turn gesture recognition in Zoom on or off.

Zoom: Meetings I Didn't Create are in My Zoom Account ("This is a calendar meeting")

This article explains what meetings in your U-M Zoom account titled "This is a calendar meeting" are and what to do about them.

Zoom: Third-Party Apps/Bots Join Meetings Without an Invite

This article provides guidance regarding third-party apps/bots that join Zoom meetings without direct invitations and what you can do about it.

Zoom: Turn on Q&A Feature for Meetings

This article provides information about the Q&A feature for Zoom meetings, including how to turn it on for an account and utilize it.

Zoom: Use the Annotation Tools

This article provides information on using the Zoom annotation tools.

Zoom: Virtual Backgrounds

This article provides information on how to use a virtual background in U-M Zoom.