U-M Zoom

Knowledge articles related to the University's implementation of Zoom.

Articles (161)

"Unauthorized"/Unwanted Cloud Recordings in Zoom Account

Add a Post-Meeting Survey to a Zoom Meeting

This article provides information about how to add a post-meeting survey to a Zoom meeting

Add an Existing Zoom Meeting to a Canvas or Blackboard Course

Add the U-M Zoom Rooms Enabled Conference Room to a Calendar Meeting

Adding a File with Poll Questions to a Zoom Course Meeting in Canvas or Blackboard

All About Zoom Waiting Rooms

Allow Participants in a Zoom Meeting to Select Which Breakout Rooms to Join / Move Between Rooms

Alternative Hosts in Zoom Meetings from the Desktop Client

Attendance and Poll Reports for Zoom in Canvas or Blackboard

Authorize the U-M ZoomInfo Copy Zoom Cloud Recordings to Dropbox Tool to Access Your Dropbox

Authorize Zoom Integration for Remote Office Hours Queue

Automatically Share Zoom Cloud Recording with Someone Else

Call In to a Zoom Meeting or Webinar on a Phone

Can HD be Enabled on My Zoom Account?

Can I Use Apps, Add-Ons, and Integrations With Zoom?

Can I Use My @umich.edu Email Address to Create a Personal Zoom Account?

Cannot Convert Locally Recorded Zoom Files

Cannot Copy or Save Chat Messages in Zoom

Can't Find Zoom Meeting in My Meeting List / Meeting Missing

Can't Use Zoom through Canvas or Blackboard - Warning Message Displays

Change Default Timezone in Zoom

How to change default timezone as well as timezone for single meetings

Change the Security Setting on my Zoom Meetings

Change Zoom Account Email to a Non-U-M Email

Check Current Version of Zoom Desktop App

Checking Current Version of Zoom Desktop App

Choose Which Zoom Breakout Room to Join / Move Between Rooms

Concurrent Zoom Meetings

Learn about starting more than one meeting at the same time.

Control Who Can View Your Zoom Cloud Recordings

Controlling Viewers' Ability to Download Zoom Cloud Recordings

Convert a Zoom Meeting into a Webinar or Vice Versa

Copy U-M Zoom Cloud Recordings to U-M Dropbox for Long-Term Retention

Create a Zoom Meeting with the Google GSuite App

Creating Zoom Closed Captioning in a Recorded Zoom Video

Learn how to navigate and edit audio transcripts in Cloud-recorded Zoom videos.

Customer U-M Zoom Rooms Installation Procedure

Customize Video Stream in Zoom, Teams, or Other Video Tool with Watermark, Background, or Other Customization

Departmental Shared Accounts Not Available for Zoom

Disable Chat Displayed on Zoom Stream

Editing Zoom Videos: Recommendations for Self-Starting

Eligibility for a U-M Zoom Account

Learn who is eligible for UM Zoom and who is not.

Enable and Configure Zoom Waiting Rooms with U-M Recommended Settings

Enable Telephone Functionality in U-M Zoom Rooms

Error 3041 When Promoting User to Panelist in Zoom Webinar

Error Adding Zoom Alternative Host: "Not associated with Account"

Find a Google Calendar ID for Zoom Room Activation

Generating Zoom Meeting Attendance Report as a Host

Instructions to generate Zoom meeting attendance report

Getting Started with Smart Gallery in U-M Zoom Rooms

Getting Started with U-M Zoom Rooms

Google Calendar or Gmail Prompting to Authorize Zoom

Hiding Participants in Zoom Cloud Recordings

Host and Co-Host Controls in a Zoom Meeting

Host of Zoom Meeting not Recognized as Host

How Can I be in Multiple Zoom Meetings Simultaneously?

How to Add a Survey to a Zoom Webinar

How to Play Music During Zoom Meeting

How to Report a Zoom Bomb

How to Test Audio in Zoom

Improving your Zoom Meeting by Reducing Data and Bandwidth Use

Learn a variety of methods to reduce bandwidth use and improve the connection of your Zoom meetings.

Information about Alternative Hosts and Co-Host in Zoom

Learn about the differences between Alternative Hosts and Co-Hosts in Zoom and how they relate to eachother.

Install the Zoom for G Suite App

Inviting Others to a Zoom Meeting

Instructions on how to invite people to a Zoom meeting both live and scheduled

Join a Zoom Meeting as a Student or Participant

Joining a Zoom Meeting Using Existing Conference Room Hardware

List of Current U-M Zoom Rooms Customers

Live Streaming from Zoom

Logging in to Zoom with Multiple Devices at Once

Managing Breakout Rooms in a Zoom Meeting

Migrating a Personal Zoom Account to a U-M Zoom Account

Moving a Zoom Course Meeting to a Different Course in Canvas or Blackboard

My Video/Camera Isn't Working in Zoom

Not Receiving Emails from Zoom

Participant Limits in Zoom

Participants are Unable to Share Screen in Zoom Meeting

Participants Cannot Share Screen in a Zoom Breakout Room

Participating in Breakout Rooms in a Zoom Meeting including Screen Sharing

Polling in a Zoom Meeting

Learn how to create and launch polls in Zoom before and during meetings.

Pre-assigning Breakout Rooms for a Zoom Meeting

Protect Content and Privacy in Zoom Cloud Recordings

Protect Privacy and Content in Zoom Meetings and Webinars Using Live Transcription / Captions

Pulling Reports for Meetings and Webinars in Zoom

Reactions in a Zoom Meeting

Learn how to use reactions in a Zoom meeting

Record Meetings in Zoom and Save to Cloud or Local Computer (Zoom Recording)

This article explains how to record meetings in U-M Zoom and provides instructions for saving them to the cloud or to the user's local computer.

Record Zoom Gallery View instead of Active Speaker View

Recover a Recently Deleted Zoom Cloud Recording

Recover Deleted Zoom Meetings

Remove Zoom Delegation (Scheduling Privilege)

Request Zoom Webinar Access or Change Zoom Webinar Participant Limit

Schedule a Meeting in Zoom Using zoom.umich.edu

Schedule a Zoom Meeting for Someone Else to Host (Zoom Delegate)

Zoom Delegate

Scheduling Recurring Meetings in Zoom through Canvas

Screen Sharing Videos During Zoom Meeting

Secure Zoom In-Meeting and In-Webinar Chat

Security Settings for a Zoom Personal Meeting Room

Security Settings for Zoom Course Meetings in Canvas or Blackboard

Security Settings for Zoom Meetings linked in Calendar Invitations

Set Zoom Meeting/Webinar Time Not on the Hour or Half Hour

Sharing a Zoom Meeting Cloud Recording with Students in Canvas or Blackboard

Sharing in U-M Zoom Rooms

Show My Pronouns in Zoom

Sign in with SSO in Zoom

How make sure you are signed in to Zoom to attend meetings that are for authorized users.

Signing Out of Zoom

Start an Instant Meeting From a U-M Zoom Room Conference Room Using “Meet Now”

Static Meeting ID in Zoom/Zoom Office Hours

Transfer Zoom Meetings to a New Host

Transferring already created Zoom Meetings to a new host.

Trimming and Publishing Zoom Cloud Recordings in Canvas

UM Zoom Integration with Michigan Medicine Exchange Calendar

Update the Zoom App on a Computer or Mobile Device

Update Your Name in Zoom

Use Zoom at U-M for HIPAA / PHI

All Michigan Medicine, University Health Service (UHS), School of Dentistry, College of Pharmacy, and School of Nursing faculty, staff, and students will be automatically directed to the appropriate HIPAA-aligned instance of Zoom. Simply login to zoom.umich.edu.

Using Webinars in Zoom

Using Zoom Through Canvas

Using Zoom with an iOS or Android Mobile Device

Verify Zoom Account and Information

How to look up a customer's Zoom information using the ZoomInfo app?

What Happens to Existing Zoom Meetings when Owners Leave the University?

Which Security Setting(s) Should I Use for My Zoom Meeting or Webinar?

Why Does Participant in Zoom Meeting or Webinar show up as a Guest?

Zoom "This is a calendar meeting"/ Meetings I Didn't Create are in My Zoom Account

Zoom "This meeting is scheduled for" Message / Cannot Join Meeting

Zoom Advanced Polling

Zoom and Sensitive University Data

Zoom Assistant - Additional Zoom Desktop Window/Widget

This article explains what Zoom Assistant is and how to enable/disable it

Zoom Authentication Exception / Allow Guests to Join a Zoom Meeting or Webinar

Zoom Best Practices for Publicly Accessible Events

Zoom Breakout Room Capacity (Maximum Number of Rooms, Maximum Participants in Rooms, etc)

Zoom Can't Join Meeting: Update Required, Contact IT

Zoom Cloud Recording Auto-Deletion in 150 Days and Long-Term Recording Retention

Zoom Cloud Recording Processing Time

Zoom Contacts Tab / Adding Contacts in Zoom

Zoom Cost for Use

Zoom Desktop Client

Learn how to use the Zoom Desktop Client

Zoom Desktop Client for Windows Freezing, Controls Disappear, Screen Blank

Zoom Error: "This meeting is for authorized attendees only"

Zoom Feature Requests

How to request a new feature or give feedback to Zoom.

Zoom for Google Workspace Add-on Error When Scheduling for Others

This article provides troubleshooting instructions for when you receive the "Something went wrong. We're sorry, we've encountered an error processing your request." error while scheduling Zoom meetings for others using the Zoom of Google Workspace add-on.

Zoom in Canvas Errors

Zoom in Canvas or Blackboard on Firefox: Unauthorized, session expired

Zoom Login Error "You cannot log into your Zoom account using this method"

How to resolve the "You cannot log into your Zoom account using this method. Contact your IT administrator for instructions." Zoom login error

Zoom Meeting Limited to 40 Minutes

What to do when your Zoom Meeting is limited to 40 minutes.

Zoom Meeting or Webinar Options Grayed Out While Scheduling

Zoom Passcodes for Meetings and Webinars

Zoom Personal Account Outstanding Balance

Zoom Profile Picture is Not Accurate

Zoom Room Network Configuration

Zoom Rooms Remote Participant Camera Control

Zoom Scheduler Chrome Extension

Zoom Security Section of Meeting Toolbar

Zoom Security Warning: Untrusted Server Certificate

Zoom Sound Notification (Doorbell)

Zoom System Requirements

Zoom Transcription 3rd Party Options

Zoom Virtual Background

Learn how to use a virtual background in Zoom.

Zoom Whiteboard Feature (New in April 17, 2022) -- Not Yet Implemented at U-M

This article explains what the new Zoom Whiteboard feature is, why it isn't enabled for U-M Zoom, and alternatives.

Zoom: "This meeting ID is not valid" Error / Cannot Join Meeting

This article provides troubleshooting steps to assist with addressing a common error in U-M Zoom: "This meeting ID is not valid."

Zoom: Allow only U-M Affiliates to join a Zoom Meeting (Require Authentication)

Zoom: Apps have real-time access to your information in this meeting

Zoom: Black Screen During Screen Share on MacOS Big Sur

Zoom: Enable Live Transcription

Zoom: Enabling Original Sound / Music and Professional Audio Settings

Zoom: Failed to Schedule Meeting/Shared Access Permissions in Google Calendar

This article provides additional troubleshooting instructions for when you receive an error that states that "Shared Access Permissions" are not enabled.

Zoom: Request that Host Enables Live Transcription / Captions

Zoom: Require That All Meetings are Secured With One Security Option

Zoom: Screen Share from Main Room to All Breakout Rooms

Zoom: Viewing and Editing Transcript