Zoom Failed to Schedule Meeting/Shared Access Permissions in Google Calendar

Environment

Zoom for G Suite (Google Workspace) Add-On 

Issue

I cannot schedule on behalf of those for whom I have Scheduling Privilege in the Zoom add-on in Google Calendar. I receive an error that says Shared Access Permissions are not enabled.

Resolution

You likely received the following instructions:

Click here to visit Zoom Marketplace and enable "Allow this app to use my shared access permissions"for the Google Workspace app from the Shared Access Permissions column.
After enabling, remove this item by clicking "✕" and try again

Ideally you should be able to follow the instructions presented in the error to resolve the issue. If following the instructions does not resolve the error, please do the following:

  1. Open the Zoom for G Suite sidebar on the Google Calendar page (small Zoom icon on the right side of the screen)
  2. Click the 3 vertical dots in the right corner of the sidebar and select "Sign Out"
  3. Click "Sign In" in the sidebar
  4. A pop-up will likely appear to re-authorize the app
    1. There is an unchecked box next to the sentence "Allow this App to access my shared permissions"
    2. Be sure to check this box
  5. Complete the re-authorization process and attempt to schedule again

Note: You will also receive a confirmation email when you have reauthorized the add-on. 

Additional Information

You can learn more about Zoom's decision to make this change here.

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 6783
Created
Mon 11/22/21 10:23 AM
Modified
Mon 11/22/21 2:34 PM