Migrating a Personal Zoom Account to a U-M Zoom Account

Environment

Zoom

Issue

How do I migrate my Zoom personal account that uses a umich.edu email address to the U-M Zoom account?

Resolution

1. Navigate to https://zoom.umich.edu/meeting
   • If prompted for your U-M Weblogin, enter your uniqname and UMICH (Level-1) password 
2. A message will appear acknowledging that you are attempting to sign in to a Zoom account that is different from your current account. Click Switch to the New Account
   • NOTE: If you instead see "Something went wrong while you tried signing in with SSO," follow the steps below in Additional Information>Something went wrong while you tried signing in with SSO.
3. A new message will appear with information you should be aware of before you switch. Click I Acknowledge and Switch
4. You will receive a confirmation request in your UMICH email account from Zoom. Click Switch to the new account in the confirmation email
5. Click I Acknowledge and Switch
6. If you had tried to set up a paid Zoom account, you may be prompted regarding a refund. If so, choose Send Refund to Self and Accept
7. You will see a message that Your Zoom Account Switch was successful. Click Sign In Now

Additional Information

Changes if you join the U-M account

• What will NOT change:
  • Your upcoming and previous meetings, your personal meeting ID and link, and cloud recordings will not be impacted and will migrate with your account
  • People will still be able to join future-scheduled meetings using the URL you have already provided--no need to resend
• What WILL change:
  • Your account settings will change to the default U-M Zoom account settings. You can adjust most settings to your preferences after you consolidate
  • You will lose all contacts and no longer be able to use Zoom Chat (instant messaging). U-M does not have Zoom Chat. This does not impact in-meeting or in-webinar chat
  • If you have a Webinar, Large Meeting, and/or Zoom Room license, these will not move. See Features below for details on availability or Webinar licenses in the U-M account. Large Meetings are available on an extremely limited basis for large courses. Zoom Rooms are not available in the U-M account.
• See Additional University of Michigan Features and Benefits for more information about new features that will be available to you in U-M Zoom if you choose to consolidate

Something went wrong while you tried signing in with SSO

1. In a new browser tab or window, start a new email addressed to 4help@umich.edu
2. Paste the following text into the email:
   I am trying to join the U-M account with my personal Zoom account. I am encountering an SSO error and was instructed to contact ITS and provide this information. Refer to this article for instructions on responding to this issue: https://teamdynamix.umich.edu/TDClient/30/Portal/KB/ArticleDet?ID=3218. My tracking ID is: 
3. Paste the the tracking ID that starts with "WEB_" from the Zoom window into the email after "My tracking ID is"
4. You do not have access to view the linked article--this article is for ITS staff to respond to your issue