Request Zoom Webinar Access or Change Zoom Webinar Participant Limit

Environment

U-M Zoom

Issue

Webinar options are not available in Zoom without webinar access. How do you get access?

Resolution

Request Webinar access in Zoom by filling out the form below:

https://umich.qualtrics.com/jfe/form/SV_06g5N48fvK0xJfn

Webinar licenses are granted automatically and instantaneously, if you indicate in the form that you need one.

Webinar Participant Limits

Zoom Meetings can accommodate up to 300 participants. For more than 300 participants, you will need a Zoom Webinar license. If you are holding events with fewer than 300 participants but you would still like a webinar license, you may request one. U-M has 2 types of standard Zoom Webinar licenses, both of which can be requested through the webinar form (same as the one linked above):

  • Webinar 500, which can accommodate up to 500 participants No longer exists.
  • Webinar 1000, which can accommodate up to 1000 participants
  • UPDATE: 8/5/21 Zoom gave the university an upgrade. All existing Webinar 500 Accounts are now Webinar 1000 accounts. There is nothing anyone has to do, this has been done automatically.

You can change whether you have a Webinar 1000 or a Webinar 10,000 by completing the same form again. The license you have will be whichever you most recently requested, so if you requested a 1000 and then changed your mind and completed the form again to request a 10K, you will now have a 10K (once scheduled and approved. After the 10K Webinar, you will go back to having a Webinar 1000 license.)

Licenses for more than 1000 participants are extremely limited, checked out for no more than 1 week at a time, and require a minimum of 7 business days processing time. Fewer than 5% of Zoom Webinars even go over 500 people, and fewer than 2% go over 1000--it is very rare that these larger licenses will be needed. Licenses for more than 1000 participants are added on top of an existing webinar license to temporarily increase the capacity of your webinars for the given time frame, so they are ONLY needed at the exact time of the event--the webinar MUST be set up ahead of time before requesting the larger license. If you think you need a license for more than 1000 participants, create your webinar FIRST, then complete this form.

Additional Information

A support ticket should not be created for this--the best way to accomplish it is to fill out the form for access.

If you do not see the options described, such as you do not see the link for the form for greater than 1000 participants, please clear your cache and cookies. If that does not work, submit the webinar form, then clear your cache and cookies and try again.

All webinars have the option for one practice session.

If you request a regular webinar license, you will have it indefinitely. The Zoom team will contact you if there are any upcoming changes to a webinar license.

Details

Article ID: 1320
Created
Wed 5/13/20 10:58 AM
Modified
Thu 8/5/21 10:06 AM