Environment
U-M Zoom
Issue
Webinar options are not available in Zoom without webinar access. How do you get access?
Resolution
Request Webinar access in Zoom by filling out the form below:
https://umich.qualtrics.com/jfe/form/SV_06g5N48fvK0xJfn
Webinar licenses are granted automatically and instantaneously, if you indicate in the form that you need one.
Webinar Participant Limits
Zoom Meetings can accommodate up to 300 participants. For more than 300 participants, you will need a Zoom Webinar license. If you are holding events with fewer than 300 participants but you would still like a webinar license, you may request one through the webinar form (same as the one linked above):
- Webinar 1000, which can accommodate up to 1000 participants
- Licenses for more than 1000 participants (accommodating up to 10k users) are available but extremely limited, checked out for no more than 1 week at a time, and require a minimum of 7 business days processing time
- Fewer than 5% of Zoom Webinars even go over 500 people, and fewer than 2% go over 1000--it is very rare that a larger license will be needed
- Licenses for more than 1000 participants are added on top of an existing webinar license to temporarily increase the capacity of your webinars for the given time frame, so they are ONLY needed at the exact time of the event--the webinar MUST be set up ahead of time before requesting the larger license
- If you think you need a license for more than 1000 participants, create your webinar FIRST, then complete this form
Additional Information
- A support ticket should not be created for this--the best way to accomplish it is to fill out the form for access
- If you do not see the options described, such as you do not see the link for the form for greater than 1000 participants, please clear your cache and cookies
- If that does not work, submit the webinar form, then clear your cache and cookies and try again
- All webinars have the option for one practice session
- If you request a regular webinar license, you will have it indefinitely
- This is assuming that you maintain an affiliation eligible for U-M Zoom. If you leave the University and return with an eligible affiliation, you will need to re-request the webinar license.
- The Zoom team will contact you if there are any upcoming changes to a webinar license
- Webinar requests can be submitted by Faculty, Staff, Student, and Sponsored affiliates with a strong identity (sponsorship)
Need additional information or assistance? Contact the ITS Service Center.