Zoom in Canvas or Blackboard on Firefox: Unauthorized, session expired

Tags zoom

Environment

Zoom, Canvas or Blackboard, Firefox

Issue

While using a Firefox browser and when clicking a link to join a Zoom meeting in either Canvas or Blackboard, I get the message: "Unauthorized. Sorry, your session was expired. Please refresh the page or login again."

Resolution

Use a different browser, such as Chrome or Safari

Additional Information

This error may happen because of a new Firefox feature, Total Cookie Protection. Learn more: https://blog.mozilla.org/blog/2021/02/23/latest-firefox-release-includes-multiple-picture-in-picture-and-total-cookie-protection/

Details

Article ID: 4660
Created
Mon 3/15/21 1:50 PM
Modified
Thu 6/10/21 4:41 PM