Zoom in Canvas on Firefox Error: Unauthorized, Session Expired

Summary

This article provides guidance on the following Zoom error when attempting to join a meeting in Canvas via the Firefox web browser: "Unauthorized. Sorry, your session was expired. Please refresh the page or login again."

Body

Environment

Zoom, Canvas, Mozilla Firefox

Issue

In the Firefox web browser, if I click a link to join a Zoom meeting in Canvas, I receive the following error message: "Unauthorized. Sorry, your session was expired. Please refresh the page or login again."

Resolution

Use a different web browser, such as Google Chrome or Apple Safari.

This error may occur because of a Firefox feature, Total Cookie Protection. Learn more about the feature.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

Details

Details

Article ID: 4660
Created
Mon 3/15/21 1:50 PM
Modified
Tue 4/18/23 2:20 PM