Zoom: Enable Automated Captions/Full Transcript in Meetings/Webinars

Environment

U-M Zoom

Issue

How do I enable automated captions in Zoom meetings/webinars?

Resolution

Refer to Getting Started With Automated Captions in Zoom for more information on enabling automated captions for meetings and webinars.

The documentation includes details on:

  • Enabling automated captions
    • As a host at the account level and during a meeting/webinar
      • Note: If you, as the host, have automated captions turned off at the account level, you cannot enable them within a specific meeting/webinar. You will need to enable them at the account level first.
    • As a participant/attendee during a meeting/webinar
  • Participant/attendee's ability to view and/or save full (live) transcripts
  • Automatically show captions when available via your Zoom desktop app
  • Tips for using automated captions

Additional Information

  • Automated captions support several languages, including Arabic, Spanish, Chinese, and more.
  • The accuracy of the feature depends on multiple factors, including background noise, volume, speaker clarity, and the speaker’s lexicon/dialect.
  • This feature does not generate captions in Zoom cloud or local recordings. Captions only appear during the meeting/webinar. Hosts who want captions to appear in the cloud recording should ensure that audio transcription is enabled in their Zoom account settings.
  • By default, when the host enables automated captions, any meeting or webinar participant/attendee can enable captions and set the speaking language for everyone in the meeting/webinar. If you, as the host, do not want to allow other participants to change the speaking language for everyone, you will need to adjust this in your Zoom account settings.
  • Although a different feature, ITS has disabled the "Enable automatic transcriptions for all meetings" setting across all U-M Zoom accounts due to privacy concerns and use of sensitive data in Zoom (e.g., PHI). It cannot be enabled on an individual basis.

Need additional information or assistance? Contact the ITS Service Center.

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Related Articles (4)

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Zoom: Audio Transcription/Captioning for Cloud Recordings
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Zoom: Request Automated Captions During a Meeting/Webinar
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ITS-Zoom at U-M
This service unifies cloud video conferencing, simple online meetings, group messaging, and provides the option for meeting recordings. Zoom offers high quality video, audio, and wireless screen-sharing across Windows, Mac, Linux, Chrome OS, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.