Zoom: Enable Automated Captions in Meetings/Webinars

Environment

U-M Zoom

Issue

How do I enable automated captions in Zoom meetings/webinars?

Resolution

Refer to Getting Started With Automated Captions in Zoom for more information on enabling automated captions for meetings and webinars.

The documentation includes details on:

• Enabling automated captions
  • As a host at the account level and during a meeting/webinar
    • Note: If you, as the host, have automated captions turned off at the account level, you cannot enable them within a specific meeting/webinar. You will need to enable them at the account level first.
  • As a participant/attendee during a meeting/webinar
    • Zoom: Request Automated Captions During a Meeting/Webinar
• Participant/attendee's ability to view and/or save full transcripts
• Automatically show captions when available via your Zoom desktop app
• Tips for using automated captions

Additional Information

• Automated captions support several languages, including English, Spanish, Chinese, and more.
• The accuracy of the feature depends on many factors, such as background noise, volume and clarity of the speaker’s voice, and the speaker’s lexicon/dialect.
• This feature does not create captions in the Zoom cloud or local recording. Captions only appear during the meeting/webinar. Hosts who want captions to appear in the cloud recording should ensure audio transcription is turned on in their Zoom account settings.

Need additional information or assistance? Contact the ITS Service Center.