Creating Zoom Closed Captioning in a Recorded Zoom Video


U-M Zoom (Cloud Recordings Only)


How to get a transcript of a Zoom Cloud recording and add it into the recorded video as closed captions.


On June 10, 2020, Zoom began providing access for U-M to live-captioning functionality as part of a beta test. See "Zoom: Enable Live Transcription".  NOTE: any recording of the meeting/webinar will NOT have the closed captioning on it. If that is needed on a video, you can follow the directions below. Closed captioning on a recorded video is only available with a Cloud Recording.

Creating Captions from a Cloud Recorded Zoom Meeting

Verify that this option is turned on:

  • From (the web interface) click the Recording option
  • Click Settings from the Recording area
  • Find the Cloud Recording area
  • Make sure Audio Transcript is checked
  • Click Save to confirm the change if needed

Generate the Transcript

  • Record your video to the cloud
    • Please note that this can take some time, depending on the length of the recording.  Please allow several hours.

View and Edit the Transcript

  • Choose Recordings on the Zoom web portal and click the name of the recorded meeting under the Cloud Recordings section
  • The resulting Recording Details page, will include at least two files. You will have different options with these different files.
    • Audio Only (m4a)
    • Transcript Recording (vtt)

View the Closed Captions in the Video

The transcript is automatically embedded within the audio and video file, but is hidden by default. To see the transcript embedded in the audio or video file:

  • Open the video file from My Recordings.
  • Click the Play button.
  • Click the CC icon at the bottom right of the screen. 

Change or Update the Closed Captioning Transcript

  • Click the Audio Only m4a file (or the Recording or Gallery View mp4 file if available).This will open a new tab that displays a window for playing the audio and the text of the transcript. The text of the transcript displays on the right-hand side of the Audio Window.
  • Click the Pencil Icon to the right of the video window to add or change any of the Transcript Text. Make any changes to the text, then click Save
  • The updated version of the text is displayed when you play the audio or video file.

Search the Transcript

  • Go to My Recordings.
  • In the Search by list, choose Keyword
  • Type a word or phrase in the text entry box, then click Search.
    • Note: This shows the list of meetings that includes the keyword in the transcript.
  • Click the applicable meeting to view the transcript.
  • Click the Audio Only m4a file, or the Recording or Gallery View mp4 file, if available. The text of the transcript displays on the right-hand side of the file. 
  • Navigate to the Audio Transcript panel on the right and type the keyword into the search box at the top. All instances of the keyword are highlighted.

Additional Information

Getting Started with Closed Captioning in the Zoom Help Center

Additional options for captioning and transcriptions.

  1. Assign someone to transcribe the meeting into the Chat window as it is happening
  2. Add captions to your meeting recording after it occurs via the audio transcript
    • This service uses automatic speech recognition (ASR) and so may require editing to be suitable for publication


Need additional information or assistance? Contact the ITS Service Center.


Article ID: 173
Mon 4/20/20 8:05 AM
Fri 7/29/22 11:28 AM

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