Environment
U-M Zoom
Issue
I'm trying to access my meeting transcripts through the Transcripts tab, but I'm receiving the following error: "You are not allowing meeting hosts to retain and access meeting transcripts." How do I access my transcripts?
Resolution
Meeting transcripts are not viewable from the Transcripts tab in U-M Zoom. However, you can still access and download your transcripts from the Cloud recordings tab.
To access a specific meeting's transcript:
- Select the meeting from under the Cloud recordings tab.
- Click Audio transcript. The file will download automatically. (It is not possible to download it as a different file type. Transcripts will always be in the .VTT format, which is openable by most text editors.)
Notes:
- Audio transcription must be enabled before the cloud recording starts to have the transcript available for download after the meeting ends. Otherwise, no transcript will be available.
- Audio transcripts are only available with cloud recordings, as local recordings do not include them.
Additional Information
Refer to Videoconferencing Captioning Tools for Zoom: Audio Transcription for Cloud Recordings for more information.
Need additional information or assistance? Contact the ITS Service Center.