Update the Zoom App on a Computer or Mobile Device

Tags zoom Update app

Environment

U-M Zoom

Issue

How do I update the Zoom app on my computer or mobile device to a new version?

Resolution

  • If you are using a MiWorkspace device: open the Software Center (Windows/PC) or Managed Software Center (Mac) and follow the steps to update the Zoom application described in the linked documentation.
  • If you are using a HITS managed device (CoreImage):
    • PC users: your device will be updated for you by HITS
      • No further action is needed
    • Mac users: follow the steps described in this Zoom support article
    • Contact HITS with any questions
  • If you are using a device that is managed by another department (other than MiWorkspace or HITS): you may be able to update the app yourself using the steps below for personal computers and mobile devices
    • If you are unable to follow these steps, contact the department that manages your device
  • If you are using a personal computer or a mobile device (iOS or Android): follow the steps described in this Zoom support article

Additional Information

Also refer to Download and Install the Zoom App on Your Device

"Auto-update disabled, contact administrator" message

If you are trying to update Zoom using the method described in the Zoom support article, you may get a notice that auto-update has been disabled and to contact your administrator. If this happens, follow the below instructions applicable to your situation:

  • MiWorkspace device: uninstall Zoom from your device and reinstall it from the Software Center (Windows/PC) or Managed Software Center (Mac)
  • LSA-managed device: uninstall Zoom from your device and reinstall it from the Software Center (Windows/PC) or Managed Software Center (Mac)
  • HITS-managed device: HITS will update your device for you and no action is needed from you. Contact HITS if you have further questions or concerns
  • All others: contact the department that manages your device and ask them to help you update the Zoom app on your device

Zoom Web App

Users who connect to Zoom only through a web browser do not need to update Zoom; web apps are always up to date.

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 3836
Created
Fri 10/9/20 11:55 AM
Modified
Thu 5/26/22 2:41 PM

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