Zoom: Update the App on a Computer or Mobile Device

Environment

U-M Zoom

Issue

How do I update the Zoom app to a new version on my computer or mobile device?

Resolution

MiWorkspace-managed device

• Open the Software Center (Windows) or Managed Software Center (Mac) and follow the steps to update the Zoom app described in the linked documentation.

HITS-managed device (CoreImage)

• Windows users: Your device will be updated for you by HITS. No further action is needed.
• Mac users: Refer to the steps described in Updating Zoom to the latest version. Contact HITS with any questions.

Device managed by a department other than MiWorkspace or HITS

• You may be able to update the app using the steps described in Updating Zoom to the latest version. If you cannot follow these steps, contact the department that manages your device​​​​​​.

Personal computer or mobile device (iOS or Android)

• Refer to the steps described in Updating Zoom to the latest version.

Additional Information

• Zoom: Installing Zoom on Your Device
• Users who connect to Zoom through a web browser do not need to update Zoom; web apps are always up to date.

"Auto-update disabled, contact administrator" message

If you are trying to update Zoom using the method described in the Zoom Support article, you may get a notice that auto-update has been disabled and to contact your administrator. If this happens, follow the steps below applicable to your situation:

• MiWorkspace-managed device: Uninstall Zoom from your device and reinstall it from the Software Center (Windows) or Managed Software Center (Mac).
• LSA-managed device: Uninstall Zoom from your device and reinstall it from the Software Center (Windows/PC) or Managed Software Center (Mac).
• HITS-managed device: HITS will update your device for you; no action is needed. Contact HITS if you have further questions or concerns.
• All others: Contact the department that manages your device and ask them to help you update the Zoom app on your device.

Need additional information or assistance? Contact the ITS Service Center.