Zoom Can't Join Meeting: Update Required, Contact IT

Environment

Zoom

Issue

I tried to join a Zoom Meeting or Webinar and got an error: Update Required, Your app version needs to be [version number] or higher to join this meeting. Please contact your IT team to update your app.

Resolution

To join this meeting or webinar, you must either update your Zoom app OR join from the browser.

• RECOMMENDED: Update your app, then try to join the meeting or webinar again
  • Most users should be able to update their app on their own, without contacting IT. The message shown regarding contacting IT is a standard Zoom message that cannot be customized with U-M instructions.
• ALTERNATIVE: Join from your browser by clicking the Join from browser link
  • Note: many Zoom features are not available in the browser and only available in the app; therefore, ITS recommends updating your app whenever possible rather than joining from the browser

Additional Information

• Older apps are less secure and also are missing many critical features that people need for teaching, learning, and research at U-M, such as the ability to self-select breakout rooms, suspend participant activities, etc.
• U-M requires a minimum client version to increase security and minimize confusion and issues with missing features in old apps.
• The minimum client version applies to anyone joining U-M Zoom Meetings or Webinars, including external guests.
• This minimum client version is regularly updated as new versions are released and is usually kept between 2-5 minor versions behind the latest version from Zoom.
• The version currently being required can be referenced on the U-M Zoom ITS website (yellow box).

Need additional information or assistance? Contact the ITS Service Center.