Environment
U-M Zoom, desktop app
Issue
I tried to join a Zoom meeting or webinar and received the following error message:
"Update Required: Your app version needs to be [version number] or higher to sign in. Please contact your IT team to update your app."
Resolution
To join the meeting or webinar, you must either update your Zoom app OR join from your web browser.
- RECOMMENDED: Update your desktop app, then try joining the meeting or webinar again.
- Most people should be able to update their app independently without contacting ITS. The message regarding contacting IT is a standard Zoom message that cannot be customized with U-M instructions.
- ALTERNATIVE: Join from your browser by clicking the Join from browser link.
Additional Information
- Older desktop app versions are less secure and are missing many critical features that people need for teaching, learning, and research at U-M, such as the ability to self-select breakout rooms, suspend participant activities, etc.
- U-M requires a minimum client version to increase security and minimize confusion and issues with missing features in old app versions.
- The minimum client version applies to anyone joining U-M Zoom meetings or webinars, including external (non-UM) guests.
- This minimum client version is regularly updated as new versions are released and is usually kept between two to five minor versions behind Zoom's global minimum version.
- The required version can be referenced on the U-M Zoom Getting Started page.
Need additional information or assistance? Contact the ITS Service Center.