Zoom: Update Your Name

Environment

U-M Zoom

Issue

How do I update my name in U-M Zoom?

Resolution

By default, Zoom uses your Preferred Name from the official university record. Zoom uses the Primary Name from the university records if there is no Preferred Name set. (Refer to U-M Preferred Names Policy for more information.)

If you want to set your Preferred Name in your official university record, follow the steps below.

• All university employees (including student temps) on any campus:
  1. Go to Wolverine Access.
  2. Navigate to Employee Self Service > Campus Personal Information.
  3. Click Names from the left navigation.
  4. Click the Add a new name button.
  5. Select Preferred Name of Record in the Name Type drop-down menu.
  6. Enter your preferred name in the fields provided and click Save.
• University sponsored affiliates without regular uniqnames and UMIDs: If you have a U-M sponsorship without a regular uniqname and UMID and don't also have an affiliation with U-M as a student or employee, contact your Sponsorship Administrator to update your name in the Sponsor System.
• Ann Arbor students: Follow the steps listed above for "All university employees" - instead of selecting "Employee Self Service," choose "Student Business."
• Dearborn students: 
  • Refer to U-M Dearborn's Chosen Name and Pronouns page for more information.
    1. Log in to the Student Information System.
    2. Click Edit under Personal Details.
    3. Update your chosen name and click Update.
  • Data is synced once daily from Dearborn Banner to MCommunity at 8 a.m.​​​, so you may not notice the change in MCommunity and U-M Zoom until the systems sync.
• Flint students:
  • Fill out the Personal Information Update through your Student Information Systems (SIS) under the Personal Information tab.
  • Refer to U-M Flint's Preferred Name Policy.
  • Data is synced twice daily from Flint Banner to MCommunity at 2 p.m. and 2 a.m., so you may not notice the change in MCommunity and U-M Zoom until the systems sync.

After completing the steps above:

• Check your profile in MCommunity to ensure that the name that appears at the top of MCommunity is the name you want to appear in U-M Zoom. (It may take a while for this to occur as it has to sync across every service.)
• Your U-M data is synced to Zoom whenever you log in to the service. To ensure this happens correctly, use an incognito/private browser window to log in to Zoom. It is important to do this in a browser window instead of the desktop app. Your name should then be changed in the desktop app once completed.
• If the updated name doesn't appear the next time you open U-M Zoom using the Zoom desktop app, sign out and back in from the app to sync your name. (Follow the steps in Installing Zoom on Your Device to sign back into U-M Zoom from the desktop app.)

Refer to Zoom Support for instructions if you want to change your name during a specific Zoom meeting (and not at the account level for every meeting).

Additional Information

Need additional information or assistance? Contact the ITS Service Center.