Zoom: Log In to Mobile App on iOS or Android Device

Environment

U-M Zoom, mobile app (iOS, Android)

Issue

How do I log into the Zoom app on my mobile device?

Resolution

After installing the Zoom mobile app on your device, you can then log in with your U-M Zoom account.

1. Open the Zoom Workplace app on your mobile device and tap Sign in.
2. Click Continue with SSO.
3. A mobile browser window will open. Enter your uniqname and UMICH password via U-M Weblogin.
4. Duo will send a push notification to your device to authenticate. Enter the verification code to verify.
5. You are then prompted by Duo to authenticate.
   • Authenticate Duo
6. Navigate back to your mobile browser app and tap Yes, this is my device.
   • This will save your authentication on your phone for seven days, preventing Duo from prompting you again during that period.
7. Tap Allow to return to the Zoom app, or tap Launch the Zoom Workplace app on the browser page.

Additional Information

Refer to Installing Zoom on Your Device for information on installing the mobile app.

If you do not follow the instructions above, you may end up in a Duo authentication loop. (After entering the "company domain" and your U-M Weblogin information, Duo will send a push notification to your device. However, when navigating back to the Zoom app to finish signing in, it opens the "company domain" screen and restarts the sign-in process again.) Start over by following the instructions above.

Need additional information or assistance? Contact the ITS Service Center.