Cannot Convert Locally Recorded Zoom Files

Environment

U-M Zoom

Issue

Local files did not auto-convert after the recording concluded. I have tried to convert the “double click to convert” audio and video files from a zoom recording but they failed to convert. What do I do now?

Resolution

This is a trick to use a NEW Zoom meeting to force the already concluded meeting/webinar recording files to convert.

  1. Create and launch a NEW Zoom meeting
  2. Begin recording, then stop (don't pause) recording after about 30 seconds. DO NOT close/end the meeting
  3. Locate the file path of the new local recording that this has created (typically /Documents/Zoom/ unless you have manually changed the file path)
  4. Remove the "double_click_to_convert" file(s) from the most recent recording folder
  5. Add the files that still need to be converted from the previous meeting to the newly created folder
  6. End the currently running Zoom meeting

This should then convert the old recording file.

This should work; however, if you encounter any errors or experience any confusion, please reach out to the ITS Service Center for assistance. 

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 2939
Created
Thu 6/18/20 11:57 AM
Modified
Fri 6/11/21 11:21 AM