Cannot Convert Locally Recorded Zoom Files

Environment

U-M Zoom

Issue

Local files did not auto-convert after the recording concluded. I have tried to convert the “double click to convert” audio and video files from a zoom recording but they failed to convert. What do I do now?

Resolution

This is a trick to use a NEW Zoom meeting to force the already concluded meeting/webinar recording files to convert.

1. Create and launch a NEW Zoom meeting
2. Begin recording, then stop (don't pause) recording after about 30 seconds. DO NOT close/end the meeting
3. Locate the file path of the new local recording that this has created (typically /Documents/Zoom/ unless you have manually changed the file path)
4. Remove the "double_click_to_convert" file(s) from the most recent recording folder
5. Add the files that still need to be converted from the previous meeting to the newly created folder
6. End the currently running Zoom meeting

This should then convert the old recording file.

If the following steps haven't resolved the problem, you can try navigating to the users zTscoder by following the File path C:\Users\UserName\AppData\Roaming\Zoom\bin. Double-click on zTscoder then go back to the desired file and double-click to push the conversion. 

For some reason, if Windows Security is blocking the conversion for virus protection, you can follow these steps to temporarily disable this protection for the duration of the conversion. Make sure the customer is aware that this is being turned off and has explicit permission to do so. 

1. Navigate to the bottom left corner of the screen and search for the Windows Security App
2. Click the three horizontal lines in the upper left corner and select the Virus & Threat Protection
3. Under Manage Settings you'll toggle off the protection. 
4. You'll then double-click the file and push the conversion. You can try the steps above for substituting the conversion and double-click the file. 
5. Once the file has been converted, navigate back to the Windows Security app and turn the protection back on. 

This should work; however, if you encounter any errors or experience any confusion, please reach out to the ITS Service Center for assistance. 

Additional Information

• Information came from this developer forum thread: https://devforum.zoom.us/t/does-anyone-know-how-to-convert-local-zoom-files-on-a-mac-when-the-conversion-failed/15292
• Further information on troubleshooting from Zoom: https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-failed-conversion-of-local-recordings
• Restarting the computer may also help if the error is that there is another conversion in progress

Need additional information or assistance? Contact the ITS Service Center.