Zoom: Record Meetings in a Zoom Room

Environment

U-M Zoom Rooms, cloud recordings

Issue

I hosted a Zoom meeting in a U-M Zoom Room and recorded it to the cloud. However, when I visit the recording link Zoom sent me, I'm prevented from downloading the recording. How can I fix this?

Resolution

When you host and record a Zoom meeting to the cloud while using a U-M Zoom Room, it may inadvertently be hosted by the Zoom Room's personal meeting ID. When this happens, you are prevented from downloading the recording from the link Zoom sends.

To ensure that you remain the host and that recordings are attached to your personal U-M Zoom account (instead of the Zoom Room's), follow the steps below:

1. Follow the guidance provided in the article, Add the U-M Zoom Rooms Enabled Conference Room to a Calendar Meeting, when adding a U-M Zoom Room to your meeting.
2. Start the meeting through the proper channel as outlined in the above article to ensure you maintain access to download the cloud recording (if recording is necessary).
3. Avoid using the New Meeting button on the Zoom Room's touch panel controller to start the meeting if you plan to record it.
   • If you press Record during your meeting and the Zoom Room's touch panel prompts you to input an email address, this means that the Zoom Room is the only meeting host, and you are recording to the Room's cloud.
   • If you proceed this way, you will not have access to download the recording. You can view the recording, but the Zoom Room owns it, not you.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.