Error Adding Zoom Alternative Host: "Not associated with Account"

Environment

U-M Zoom

Issue

Host creating a Zoom meeting cannot get someone added to the meeting as an Alternative Host.

Resolution

To be added as an Alternative Host to a meeting, the alternative host must be in the licensed U-M Domain of Zoom. Someone outside of the university not on a U-M Licensed Zoom account cannot be added.

There is no solution for the cross-domain alternative host situation.  Alternative hosts must be in the same domain.

Additional Information

The error could use other language that references an "account" issue.

Details

Article ID: 1130
Created
Mon 4/20/20 8:39 AM
Modified
Tue 6/8/21 12:25 PM