Can't Use Zoom through Canvas - Warning Message Displays


U-M Canvas, U-M Zoom


I am trying to set up Zoom in my U-M Canvas course, but when I click Zoom in the navigation, it shows me a warning that I need to create my account. However, I know that I have already created my U-M Zoom account.


There are two most likely reasons for this issue:

  • Your Zoom account may not actually be part of U-M Zoom (even if it appears that it is). This means that U-M Canvas cannot find your account. To identify if this is the issue:
    1. Navigate to and log in with U-M Weblogin if prompted
    2. Check that the Account Name is University of Michigan. If so, you are a member of U-M Zoom, and this is not the problem. Continue to the second bullet below. If not, continue to step 3
    3. If your account name is not University of Michigan (even if the header says MZoom), you are not a member of U-M Zoom. The resolution is to join U-M Zoom. (Ensure that you do this in an incognito/private browser window.) Contact ITS for assistance if needed
  • The Zoom integration in Canvas looks for a Zoom account in U-M Zoom that matches your Canvas email address. If it can't find one, and you have confirmed you have an account in U-M Zoom, this means that your Canvas email address may not match your U-M Zoom email address. Your U-M Zoom email address is always your email. Therefore, you should change your default Canvas email address to match your email by following the Canvas help center instructions.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.


Article ID: 4950
Wed 4/28/21 2:41 PM
Tue 4/18/23 2:19 PM