Can't Use Zoom through Canvas or Blackboard - Warning Message Displays

Environment

Canvas or Blackboard, Zoom

Issue

I am trying to set up Zoom in my U-M Canvas or Blackboard course, but when I click on Zoom in the navigation, it shows me a warning that I need to create my account. However, I am sure that I have already created my account.

Resolution

There are two most likely reasons for this issue:

  • Your Zoom account may not actually be part of U-M Zoom (even if it appears that it is!), which means that U-M Canvas or Blackboard cannot find it. To identify if this is the issue and resolve it:
    1. Navigate to https://umich.zoom.us/account and login if prompted
    2. Account Name should be University of Michigan. If so, you ARE a member of U-M Zoom and this is not the problem. Continue to second bullet below. If not, continue to step 3
    3. If your account name is not University of Michigan, even if the header says MZoom, you aren't a member of U-M Zoom. The resolution is to join the U-M Zoom account. Make sure to do this in an incognito/private browser window! Contact ITS for assistance if needed
  • The Zoom integration in Canvas and Blackboard looks for a Zoom account in U-M Zoom that matches your Canvas or Blackboard email address. If it can't find one, but you have confirmed you have an account in U-M Zoom in the last bullet, this means that your Canvas or Blackboard email address may not match your U-M Zoom email address. Your U-M Zoom email address is always your @umich.edu email. Therefore, you should change your default Canvas or Blackboard email address to match your @umich.edu email:
    1. Canvas (all Canvas environments)
    2. Blackboard: contact Flint ODE

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 4950
Created
Wed 4/28/21 2:41 PM
Modified
Fri 6/11/21 3:30 PM