Zoom: Canvas Error Message Says to Create Account to Use Integration

Summary

This article provides additional information on the warning message that may display when trying to access U-M Zoom through Canvas.

Body

Environment

U-M Canvas, U-M Zoom

Issue

I am attempting to enable the Zoom integration for my Canvas course, but when I click "Zoom" in the navigation, I receive an error message stating that I need to create a Zoom account. However, I already created my U-M Zoom account. 

Resolution

  • The Zoom integration in Canvas searches for a U-M Zoom account that matches your default email address in Canvas. If it can't find one, it will present the error.
  • If you're certain that you already created your U-M Zoom account, then the default email address in your Canvas account is not your @umich.edu email address.
  • Canvas allows accounts to set alternate email addresses as their default, even if it's not an @umich.edu email address.
  • Refer to the Instructure Community page for instructions on changing your default email address in Canvas to your @umich.edu email address.
    • After doing so, you should be able to connect your Canvas course with U-M Zoom.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

Details

Details

Article ID: 4950
Created
Wed 4/28/21 2:41 PM
Modified
Mon 3/2/26 4:37 PM

Related Services / Offerings

Related Services / Offerings (2)

ITS-Canvas at U-M
This service is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration. External applications, including Learning Tools Interoperability (LTI) applications, can be integrated within Canvas courses to support and enhance teaching and learning activities both online and in the classroom.
ITS-Zoom at U-M
This service unifies cloud video conferencing, simple online meetings, group messaging, and provides the option for meeting recordings. Zoom offers high quality video, audio, and wireless screen-sharing across Windows, Mac, Linux, Chrome OS, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.