Environment
U-M Zoom, Michigan Medicine/HITS virtual machines
Issue
Zoom does not work on Michigan Medicine/HITS virtual machines.
Resolution
Zoom does not currently work on Michigan Medicine/HITS virtual machines.
According to HITS: "Zoom is a resource-intensive application. In order to reduce audio delay and improve quality, users should run Zoom sessions directly from their device rather than from within a Windows Virtual Desktop (WVD) session. Instead, HITS recommends using Microsoft Teams within WVD. Note: Do not use Teams if you are accessing WVD using a web browser. Only use Teams if you are connecting to WVD using the Windows App (Windows PC or Mac)."
Refer to the HITS knowledge article for additional guidance.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.