Environment
Zoom
Issue
I have a personal Zoom account using my umich.edu email and I want to migrate to the U-M account. However, I am being blocked due to an outstanding balance I owe to Zoom. How can I pay this balance if I cannot log in to my account?
Resolution
- Search your email to find the most recent invoice from Zoom. You will need the following information from the invoice:
- Account number (numeric account identifier--not your email address)
- Invoice number (starts with INV followed by numbers)
- Navigate to https://zoom.us/paynow
- Enter your invoice number and account number
- Click I am not a robot (reCAPTCHA)
- Click Continue
- DO NOT click Sign in to pay
- Complete the payment
Additional Information
Can't find your account number and/or invoice number?
- Send an email to support@zoom.us and paste the following text EXACTLY in the body:
I have a paid personal account and I am attempting to migrate to the University of Michigan Zoom account, but I am being blocked from migrating because I have an outstanding balance to pay to Zoom. I cannot log in to pay this myself because SSO is forced on the umich domain, but I can't log in with SSO because of this outstanding balance. Please see internal Zoom information about this issue in ticket #9775451. I do not know my account ID or invoice number. Can you please provide this information so that I can pay using https://zoom.us/paynow?
- Ignore the auto-response that tells you that the email address will soon be deprecated. So long as the response includes the phrase, "Your request has been received," you will receive a response from Zoom.
- If "AISera Zoom" responds without providing the account ID or invoice number, respond to the email with the following text:
I still need help. Please pass my ticket to a human in Zoom Billing.