Zoom Virtual Background

Environment

Zoom

Issue

Using a Virtual Background in Zoom Meetings can be enabled, but cannot be guaranteed to work as expected.

Resolution

Note:  Please read all of the Additional Information.

To display a Virtual Background and add image options:

  • Open your Zoom Desktop Client
  • Click on the little Icon for yourself in the upper right corner
  • Click on Settings
  • Click on Virtual Background
  • You can click on the different preloaded pictures to see how they look, or you can click on the little + to add your own images.

Additional Information

Please note that the virtual background feature works best with a green screen and uniform lighting, to allow Zoom to detect the difference between you and your background. If you don't have this, the virtual background will work, but you might notice some odd behavior.

There are no size restrictions when adding your own virtual backgrounds, but we recommend cropping the image to match the aspect ratio of your camera before uploading it. 

Example: If your camera is set to 16:9, an image of 1280 pixels by 720 px or 1920 pixels by 1080 pixels would work well.

There is nothing that the Zoom Team can do to make the Virtual Background in Zoom work any different than it does. The software to make this happen is not perfect and there are a lot of factors that come into play. Your computer, your lighting, the computer's camera, your background etc. We can recommend that the customer have good even lighting, with no bright back lighting behind them, and as plain a background as they can possibly get.  This may still not allow the background to function as desired.

 

Details

Article ID: 1323
Created
Wed 5/13/20 11:03 AM
Modified
Thu 8/20/20 5:22 PM