Environment
U-M Zoom
Issue
How do I pull reports in Zoom for:
- Who attended my meetings or webinars
- Who registered for my meetings or webinars, and how they answered my registration questions
- How participants answered polls in my meetings or webinars
- Q&A and/or surveys for my webinars
Resolution
- Sign in to the Zoom web portal.
- In the navigation menu, click Reports (may also be listed as Analytics & Reports).
- Select the report you would like to run:
- Meeting and webinar history
Note: Attendee, Performance, Q&A, Poll, and Survey data is available after the webinar has ended.
- Meeting and webinar registrations
- Enter the date range for the meeting or webinar, or enter the meeting or webinar ID number and click Search.
- In the history reports, if you would like to view a list of participants, click the hyperlinked number in the participants column
- To download the results in a CSV file, click Export, select the desired option.
Once the report has been generated, it will automatically download and can be opened in Excel, Notepad, or any other application compatible with the CSV format.
Important: If the same user joined and left the meeting or webinar several times, they will show up for each time they joined and left in the attendance reports. For example, the same user may appear in the list three times with durations of 1, 17, and 5 minutes. If you want to see only unique users and the total duration that they spent in the meeting or webinar all summed together, check the Show unique users box. The example user in this scenario would then show once with a duration of 23 minutes.
To view reports for Zoom course meetings scheduled through Canvas, refer to Attendance and Poll Reports in Zoom Using the Zoom in Canvas Integration.
Empty Reports or Unable to Generate
If your report is empty or you receive the following error, "Unable to generate report since the meeting does not require registration," where the Download button would normally be, try this:
- Did you click Search after adjusting the options? For example, even if you select Poll Report, if you do not click Search, Zoom will still generate a Registration report. Try adjusting your selections again, and click Search.
- Did you require registration for the meeting/webinar, or did you launch polls? If you did not, the report will be empty.
- Did you relaunch the polls after collecting responses? Zoom will only show responses from the most recent launch. Previous launches' data is purged and cannot be recovered when you relaunch a poll in the same meeting or webinar.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.