Zoom: Zoom for Google Workspace Add-on Meetings Not Syncing ("Google Calendar Meeting (not synced)")

Environment

U-M Zoom, Google Calendar

Issue

My Zoom meetings scheduled with the Zoom for Google Workspace add-on are not showing up in Upcoming Meetings, but I see them in Previous Meetings scheduled for December 31, 1979, with the title "Google Calendar Meeting (not synced)." How do I resolve this?

Resolution

• When you start to create a Zoom meeting using the Zoom for Google Workspace add-on, either by clicking Add video conferencing > Zoom Meeting on the Google Calendar event itself OR by clicking Add Meeting in the Zoom for Google Workspace add-on located in the right-side panel of your calendar, Zoom creates a placeholder meeting with the topic "Google Calendar Meeting (not synced)" and a date of 12/31/1979, to store the settings that you are entering until you finish creating it by saving the calendar event
• When you finish creating the meeting by saving the Google Calendar event, the placeholder meeting is updated so that the meeting topic matches the name and date of the calendar event, overwriting the "Google Calendar Meeting (not synced)" topic and the placeholder date.

There are some instances where the add-on will not finish syncing with Zoom, so while the meeting ID will still work, it will stay stored as "Google Calendar Meeting (not synced)". This can happen because the calendar event was not saved properly or the credentials to log into the add-on need to be refreshed. If you experience this issue, it is recommended that you try the following:

1. Go to calendar.google.com and make sure you are signed in with your @umich.edu account.
2. Click the Zoom icon in the sidebar on the right side of the screen This will open a side panel.
   • If you don't find a Zoom icon in a sidebar, you may have hidden your right-side panel. Click the "Show side panel" icon (<) in the bottom right corner of the page to reopen it.
3. Click the three vertical dots at the top of the side panel and select Sign Out.
4. The side panel will refresh. Click the Sign In button.
5. A new window should appear. Ask to sign back in/authorize the add-on. Follow through with the prompts.
   • If a pop-up window doesn't, ensure your browser allows pop-ups to open and repeat step 4.
6. There will eventually be a "Success!" message after the prompts are followed. You can then close the pop-up window.
7. The side panel should refresh to show that the login was successful.

To resync "Google Calendar Meeting (not synced)" meetings once the above steps are completed:

1. Click on the event in your calendar and edit the event.
2. Open the Zoom side panel and click the Update Meeting button at the top of the panel.
3. Save the meeting.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.