Change the Email Address Associated with Your Personal Dropbox Account

Environment

Personal (non-U-M) Dropbox account

Issue

How to change the email address associated with a personal Dropbox account

Resolution

To change the email address associated with your personal Dropbox account:

  1. Log in to your personal Dropbox account at dropbox.com

  2. In the upper-right corner of your homepage, click your avatar (i.e., profile picture or initials) and select Settings

  3. Under the General tab, in the Basics section, click Edit next to your email address

Note: If you see Verify email instead of Edit, you’ll need to verify your @umich.edu email address before you can change it

  1. Enter your personal (non-UMICH) email address and current password in the corresponding fields

Note: If you do not have another personal email address, you can create one with a free service such as Gmail

  1. Click Update email. Dropbox will then send a verification email to your personal (non-UMICH) email address

  2. Open the email, and click Verify your email. You should now be able to log in to your personal Dropbox account with your updated email address and password

Note: If you did not change your email address before April 5, the next time you try to log in to Dropbox, you will be prompted to either “Join the umich.edu account” or “Change my email address.”

Do not select “Join the umich.edu account.” You will encounter an error and be unable to log in to your personal account. (The screen may indicate that you have joined U-M Dropbox and to click "Show me my stuff", but it is not accurate. Your personal account was not merged with U-M Google and your data still resides in your personal account.) If you encounter this error, refresh the page, log in again, select “Change my email address,” and follow the instructions.

Window with "Join the umich.edu shared Dropbox account" with more text and two large boxes at the bottom. One box labeled "Join the umich.edu account" has a large red X through it. The other box labeled "Change my email address" is highlighted. At the very bottom is a blue box labeled "Choose one."

Additional Information

Note: There is no way for you to merge your personal Dropbox account with the U-M Dropbox instance if you are using an @med.umich.edu, UMICH subdomain, or MCommunity group/Shared Account email address. To transfer ownership of your personal Dropbox account files/folders to your U-M Dropbox account, see "Changing Data Ownership from a Personal / External Dropbox Account to U-M Dropbox."

If you need additional information or assistance, please contact the ITS Service Center.

Details

Article ID: 4696
Created
Tue 3/23/21 10:57 AM
Modified
Wed 4/14/21 11:47 AM