U-M Email Not Active for New Hire


U-M Google services, including email

Applies for:

  • New hires, new employees, incoming faculty and staff


Newly hired employees are unable to access their U-M Google email due to an unauthorized error. Google may indicate "Invalid email".


  • U-M Google services for employees, including email, become active on the employment start date
    • Until that date is reached, U-M systems will not indicate that the individual is an active employee, eligible for U-M Google services
  • If you do not have access 24 hours after your start date, please contact the ITS Service Center for assistance
    • The ITS Service Center can check to confirm that 'New Employees Validation' is complete and job data has loaded, as U-M email will not become active until this occurs

Additional Information

Need additional information or assistance? Contact the ITS Service Center.


Article ID: 147
Mon 4/20/20 8:04 AM
Thu 11/25/21 9:09 AM