U-M Email Not Active for New Hire

Environment

U-M Google services, including email

Applies for:

  • New hires, new employees, incoming faculty and staff

Issue

Newly hired employees are unable to access their U-M Google email due to an unauthorized error. Google may indicate "Invalid email".

Resolution

  • U-M Google services for employees, including email, become active on the employment start date
    • Until that date is reached, U-M systems will not indicate that the individual is an active employee, eligible for U-M Google services
  • If you do not have access 24 hours after your start date, please contact the ITS Service Center for assistance
    • The ITS Service Center can check to confirm that 'New Employees Validation' is complete and job data has loaded, as U-M email will not become active until this occurs

Additional Information

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 147
Created
Mon 4/20/20 8:04 AM
Modified
Thu 11/25/21 9:09 AM