Adobe Access Denied

Environment

Adobe Creative Cloud at Ann Arbor, Dearborn, Flint, and Michigan Medicine campuses.

Issue

Can't access Adobe products. User sees Access Denied message when trying to log in.

Resolution

There are various reasons for the message, and the specific case determines the response:

• When eligible users cannot log in with @umich.edu
  • Access is attempted too soon after the start date
    • Wait 1 day; access will be in place the day after the start date
  • The user's affiliation is not eligible for Adobe access
    • Complete the exception request form
• for Michigan Medicine users
  • Log in using UMICH (Level-1) password and not UMICH (Level-2) like many other accounts

Additional Information

All Faculty, Regular Staff, and current Students are provisioned automatically. See also knowledge article Eligibility for a U-M Adobe Creative Cloud Account.

For questions regarding Adobe Creative Cloud, you can email its.software@umich.edu.

Need additional technical information or assistance? Contact the ITS Service Center.