Virtru Mobile App Message Creation and Contact Selection

Environment

Virtru

Issue

The Virtru mobile applications would not allow you to select an existing contact from your device contact list when composing a new message.

Resolution

Virtru has updated their mobile apps to fix the problem. Please take the steps below: 

1. Update your app:
   • iOS users should make sure their app is up to date: https://apps.apple.com/us/app/virtru-email-protection/id789957178
   • Android users should make sure their app is up to date:​​​​​​​ https://play.google.com/store/apps/details?id=com.virtru.email&hl=en_US
2. You should then remove any existing U-M accounts within your Virtru app, and re-add them. Once you are again logged in with your U-M account with the Virtru app, contacts can then be selected when composing a new message.

Additional Information