Dropbox: Common Login Errors

Environment

U-M Dropbox

Issue

I cannot log in to my U-M Dropbox account at dropbox.umich.edu and am receiving one of the following errors:

• "Unexpected Dropbox Error."
• "Error (400) Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home."
• Generic SAML Assertion error

Resolution

Troubleshooting

• The most common reason for these errors is that you already have a personal Dropbox account using your @umich.edu email address.
  • To check if you have a personal Dropbox account, go to dropbox.com and enter your @umich.edu email address.
    • If SSO does not prompt, then there is an active personal account. Follow the instructions in Dropbox: Change the Email Address Associated with Your Personal (Non-UM) Account.
    • If SSO prompts, continue troubleshooting using the list below.
• If you have a personal Dropbox account using your @umich.edu email address, you may be a member of an external Dropbox Team account and will need to leave that account to join U-M Dropbox.
• If you have a personal Dropbox account, you will need to remove your @umich.edu email address as the secondary email address on that account.
  • After removing the personal account, try logging back into U-M Dropbox.
• U-M Dropbox does not work when parentheses or slashes are used in an individual's name.
  • The most common use of this is when adding pronouns to the end of your name. (E.g., John Smith (he/him/his))
  • Log in to Wolverine Access self-service to remove the parentheses from the name and use dashes instead. (E.g., John Smith he-him-his)​​​​
    • Note: Changing your Preferred Name in Wolverine Access will update the display name ONLY for Faculty, Staff, and Ann Arbor Students:
      • University Employees: In Wolverine Access, navigate to Employee Self Service > Campus Personal Information > Names > Update or Add a preferred name
      • Ann Arbor Students: In Wolverine Access, navigate to Student Business > Campus Personal Information > Names > Update or Add a preferred name
      • Flint students:  Refer to U-M Flint's Preferred Name Info
      • Dearborn Students: Refer to U-M Dearborn's Preferred Name Info
• Your name could be incorrect in Dropbox. Please contact the ITS Service Center.
• You are attempting to log in at dropbox.com. Try logging in at dropbox.umich.edu instead.

Additional Information

Need additional information or assistance? Contact the ITS Service Center.