Dropbox: Login Error "Unexpected Dropbox Error"

Environment

U-M Dropbox

Issue

User cannot log in to their account at dropbox.umich.edu because of the following error: "Unexpected Dropbox Error."

Resolution

Troubleshooting

• The most common reason for this error is that you already have a personal Dropbox account using your @umich.edu email address.
  • To check if you have a personal Dropbox account, go to dropbox.com and enter your @umich.edu email address. If SSO does not prompt, then there is an active personal account. Follow the instructions in Article ID: 4696.
  • If SSO does prompt, continue the troubleshooting list below.
• If you have a personal Dropbox account, you will need to remove your @umich.edu email address if it is listed as the secondary email address on the account.
  • After removal from the personal account, try to log in to U-M Dropbox again.
• U-M Dropbox does not work if there are parentheses or slashes used in an individual's name.
  • The most common use of this is when adding pronouns to the end of your name. (E.g., John Smith (he/him/his))
  • Log in to Wolverine Access self-service to remove the parentheses from the name and use dashes instead. (E.g., John Smith he-him-his)​​​​
    • Note: Changing your Preferred Name in Wolverine Access will update the display name ONLY for Faculty, Staff, and Ann Arbor Students:
      • University Employees: In Wolverine Access, navigate to Employee Self Service > Campus Personal Information > Names > Update or Add a preferred name
      • Ann Arbor Students: In Wolverine Access, navigate to Student Business > Campus Personal Information > Names > Update or Add a preferred name
      • Flint students:  Refer to U-M Flint's Preferred Name Info
      • Dearborn Students: Refer to U-M Dearborn's Preferred Name Info
• You might be a member of another Dropbox Team account and will need to leave that account in order to join U-M Dropbox.
• Your name could be incorrect in Dropbox. Please contact the ITS Service Center.
• You are attempting to log in at dropbox.com. Try logging in at dropbox.umich.edu instead.  

Additional Information

Need additional information or assistance? Contact the ITS Service Center.