Dropbox: Login Error "Unexpected Dropbox Error"

Tags dropbox

Environment

U-M Dropbox

Issue

User cannot log in to their account at dropbox.umich.edu because of the following error: "Unexpected Dropbox Error."

Resolution

Causes:

  • If you have a personal Dropbox account, you will need to remove your @umich.edu email address if it is listed as the secondary email address on the account. Then try to log in again.
  • U-M Dropbox does not work if there are parentheses or slashes used in an individual's name. The most common use of this is when adding pronouns to the end of your name. For example John Smith (he/him/his). Remove the parenthesis from the name and use dashes instead. For example John Smith he-him-his
    • Log in to Wolverine Access self-service. Changing your Preferred Name in Wolverine Access will update the display name ONLY for Faculty, Staff, and Ann Arbor Students
  • If none of the above applies, then you are more than likely a member of another Dropbox Team account and will need to leave that account in order to join U-M Dropbox:

Additional Information

If none of the above applies, your name could be incorrect in Dropbox. Please contact the ITS Service Center: https://its.umich.edu/help  

Need additional information or assistance? Contact the ITS Service Center.

Details

Article ID: 4079
Created
Tue 12/8/20 12:38 PM
Modified
Fri 9/3/21 1:32 PM